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Author Topic: Bitpanda.com (Bitpanda) possibly is a scam. Bitpanda scammed for 3000 euros.  (Read 8711 times)
bitpandascam
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March 04, 2017, 02:51:09 PM
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Update: AVOID Bitpanda if you don't need a headache. Bitpanda scam or will scam. Highly probably.

I'm forced to go public to protect other users from possible scammers.

There are huge problems with both payment processing and communication!

I'm a fully verified user! I have done transactions for many thousands euros and paid in fees probably $400-500 already.

And every second transaction with them gets it's problems...
Either it's processing for hours (even it has status "We received your Payment and are sending your order right now") or something else happening suddenly.

I have bought on 02.03 bitcoins for 3000 EUR (in 2 transactions - 1000 and 2000). They advertising that this service takes 10 seconds ("Processing Time: 10 Seconds").

I'm still sitting without bitcoins and what's even worth - without any answer from their lowest ever level of customer support!!!

They never apologize for mistakes, they never say what's the reason for problems and what has happened...

I really recommend to avoid Bitpanda. If they not gonna end as a scam very soon - I'll be surprised.

Real shame! I was hoping that Bitpanda will be a great service... to buy and sell bitcoins... but payments from them took over a week (SEPA which normally is same or next day)... and even purchase of bitcoins "within 10 seconds" in reality is "many days"...

To users who trusts Bitpanda their money - some facts below to think about.

Proof that transactions are really pending since over 48 hours:
https://ibb.co/ebq1ov

Transaction details:
https://ibb.co/ebq1ovhttps://ibb.co/kpHQFa

https://ibb.co/mPCsva

And proof that money were taken from the account:
https://ibb.co/fkMKaa

https://ibb.co/cj2gov

Proof that I'm a fully verified user:
http://ibb.co/icV1ov

Proof that their SEPA takes "2 working days" (also take a note they talking with customers using "du", which isn't respectful at all):
http://ibb.co/ehEGMF

Proof that the "BTC to SEPA" exchange transaction was done on 05.02, on Monday morning:
http://ibb.co/hXAZ8v

Proof that money arrived only on 09.02 (4 working days later):
http://ibb.co/mcWP8v

Proof that only after I went public they decided to respond to a ticket created 2 days ago:
http://ibb.co/dXSmMF

Now, after a long discussion on public here: https://bitcointalk.org/index.php?topic=878727.msg18055941#msg18055941 I have got an email saying:
"as you have violated your terms we will terminate your account. When your money arrives on Monday you can withdraw your BTC."

And nothing else! Can you imagine this? I have violated my terms, so my account will be terminated. And for bitcoins bought with a "10 seconds service" I have to wait at least 5 days to get my coins. And that's totally normal they believe.

List of possible scammers: Bitpanda.com possible is a scam, Bitpanda possibly is a scam, Coinimal GmbH possibly is a scam, Paul Klanschek possibly is a scammer, Eric Demuth possibly is a scammer, be careful with companies under company number FN 423018 k and VAT number ATU69116734.
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bitpandascam
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March 04, 2017, 05:13:25 PM
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Based on the whole situation I see, I have made a clear opinion on Bitpanda:

At very least - they are unprofessional and stupid. In the worst case - they are scammers. And probably they are scammers I'm afraid...

Now appeared another weared support person (called herself Nina). Came back with an unprofessional, angry and again full of bullshit:
"we have read everything. You will not change anything by furiously writing posts or tickets. The case is absolutely clear to us and there is no space for negotiations. You will receive the Bitcoins as soon your money arrives on Monday or Tuesday. All payment method will be blocked, so you can only withdraw your Bitcoins. Afterwards your account will be permanently closed. If you feel the urge to contact a lawyer and sue us or whatever comes to your mind, please go ahead. The decision by our risk team has been made and we can and will not accept you as our customer. You are not allowed to open an account on BitPanda. Please find a different service that allows your business.

This is the absolute last statement you will receive form us. You will be informed via email as soon the we have received your money, so you can withdraw your Bitcoins."

I'm not negotiating anything with this bad company and never intended to. Everybody can make their opinion if they want to work with somebody who makes 6-7 mistakes in 10 promises and who is ignoring customer until very late moment (when customer goes public). From me this is a clear: AVOID FOREVER.

P.S. No money refunded, neither no bitcoins provided. Account blocked, service suspended and account will be closed "due to going public".

This is a true feedback and review of Bitpanda services. You make your decision.
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March 08, 2017, 03:51:46 PM
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I have never bought bitcoin through their site, but sold some for Amazon gift codes. Everything went flawlessly, but the time it took to deliver the code is very delayed. It sometimes takes them an hour to send me the code although I am paying directly from the bitpanda balance. But I think they are one of the most trusted, if not the most trusted exchange located in Austria.

But the termination of accounts to stop complaints and not apologizing although it's clearly their fault isn't something that is appreciated, there is definitely a need for change.
TwinWinNerD
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March 08, 2017, 06:07:16 PM
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I have never bought bitcoin through their site, but sold some for Amazon gift codes. Everything went flawlessly, but the time it took to deliver the code is very delayed. I sometimes takes them an hour to send me the code although I am paying directly from the bitpanda balance. But I think they are one of the most trusted, if not the most trusted exchange located in Austria.

But the termination of accounts to stop complaints and not apologizing although it's clearly their fault isn't something that is appreciated, there is definitely a need for change.

Not to add oil into the fire, but there are things we can't disclose publically (because we value user privacy) that lead to the closure of the account. Complaining in public will not get your account banned.

bitpandascam
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March 08, 2017, 06:10:27 PM
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I have never bought bitcoin through their site, but sold some for Amazon gift codes. Everything went flawlessly, but the time it took to deliver the code is very delayed. I sometimes takes them an hour to send me the code although I am paying directly from the bitpanda balance. But I think they are one of the most trusted, if not the most trusted exchange located in Austria.

But the termination of accounts to stop complaints and not apologizing although it's clearly their fault isn't something that is appreciated, there is definitely a need for change.

Not to add oil into the fire, but there are things we can't disclose publically (because we value user privacy) that lead to the closure of the account. Complaining in public will not get your account banned.
After many days (almost a week) and after a public complaint - you sent bitcoins to the account. So this means you are misleading people and you are not offering transactions within 10 seconds and are closing accounts for no reason immediately after customer complains. From my side everything clean and clear - payment was done, verification was fully completed, so nothing wrong. And you clearly know this.

Note: Bitpanda never apologized for any of their "technical" or other mistakes. They did at least 6-7 mistakes with me - not even once said a "sorry".
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March 08, 2017, 06:22:08 PM
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I'm not taking sides but I'm just saying that most exchanges perform a risk investigation when a customer has a very high trade volume. On the other hand that information should be sent to the customer in a professional manner, not sure what the TOS of bitpanda is, there should also be a valid reason for the account termination that the customer should be noticed of.
bitpandascam
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March 08, 2017, 06:25:04 PM
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I'm not taking sides but I'm just saying that most exchanges perform a risk investigation when a customer has a very high trade volume. On the other hand that information should be sent to the customer in a professional manner, not sure what the TOS of bitpanda is, there should also be a valid reason for the account termination that the customer should be noticed of.
I already sent this to my lawyer in Austria and this will investigated, whether they had rights to delay and act the way they did.
krack-r
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March 09, 2017, 02:36:51 AM
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Many of these payment processors and banks think they're the shit.
Thats why bitcoin is the future.

My Vanity address - 1KrackryDQCJTm8R21uUzrPXJTUpgMudin
paxful profile - https://paxful.com/user/krack-r
Tash
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May 20, 2017, 03:46:31 PM
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You have to remember they support Dash, .................
dekoedoemoe
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February 09, 2018, 12:34:21 AM
 #10

It's easy to get angry and piss off people, but the whole story isn't told here and I keep my doubts of your claims.
How I see it is, there went something wrong and your lack of patience got people, who wanted to help you, angry and you blew it. If you have no respect of people, your money means nothing anymore...
The whole altcoin business runs on open source and as it is now on volunteers as cryptocoins don't get the recognition. Yes it is moneys but keep it nice!
I use bitpanda for several years now and never had any issue with buying and/or selling. The helpdesk aided help, when I needed it and yes it took several days, but it got solved, without issues and yes even an apology...
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