It's a small amount, so hiring a lawyer would be pointless. They are still trying to work with me. But the problems are: it has been a month as of today since I requested the funds, and all indications is if they can't get the refund from western union(which sounds iffy) they plan on closing th e issue, or I'm out the money. A lot of this could have been avoided but for the first two weeks their customer service was convinced I picked the money up, so they did nothing. So the money was held up for that long, making western union question the whole thing. Then when coinsbank told them they couldn't have the original sender pick it up, just caused more problems. Had they listened to me from the start, this would have been a simple solve. My understanding is they are sending someone down to a western union headquarters tomorrow to discuss. We will see what happens. I just don't see how western union is going to release funds, that they held up, to a person that isn't the original sender.
Good that they're finally going for a personal discussion with WU.
What was the issue with the transaction(when you first tried to claim from WU)? Was it from your end or theirs?
And yeah, what's so hard with making a call to WU that it'd take them 2 weeks.
Whether or not they are able to get a refund from WU shouldn't affect you since you did inform them of the matter immediately, right? And (I assume) you have copies of your correspondence with them. Or what, since they didn't listen and follow up with WU, so you're to pay for their negligence?
A letter of authorization from the original sender, complete with copies of ID's should help?
