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Author Topic: Coinbase won't let me verify my debit card  (Read 4125 times)
Pacnredd1
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March 18, 2017, 05:42:23 AM
 #1

Greetings everyone,

I have an issue with verifying my debit card in Coinbase.
I have tried to verify my card 3 times,
My card is being charged the required 2 times and every time I enter the 2 charged amounts in the new payment method section to verify....I get a notice stating that my 2 charges are not in the records at Coinbase.
However, when I check my debit card account records, the 2 charges do show up and the 2 amounts are without question withdrawn from my account. I have emailed Coinbase about this issue but I have not received any responses as of yet.


Does anyone have any suggestions?
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Quartx
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March 18, 2017, 05:50:01 AM
 #2

Are you sure you entered the correct pricing? Are you sure you entered the correct card number?

Coinbase may deduct $1 USD for verification for example which may show up as some other amount in your local currency.

Try again at , https://support.coinbase.com/, have you tried the live chat?

Disclaimer: Not affiliated to coinbase at all

lumeire
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March 18, 2017, 06:00:37 PM
 #3

Is your card a real card or a virtual one? That's sometimes a problem when I use my reloadable cards to verify services. Anyhow, just wait for an email from Coinbase, and get in touch with your bank too.


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Pacnredd1
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March 18, 2017, 08:50:47 PM
 #4

Thanks for the reply.

Yes, I entered the correct pricing and card number.

The 2 charges for verification from Coinbase show up in my account, so my card was definitely charged.

In fact, I re-charged my card 3 more times to verify and my attempts failed 4 times in total.

I have sent 2 emails to Coinbase support over a week ago and they have not contacted me.

Coinbase customer support has been terrible lately.

The Coinbase live chat has been down and unavailable, does anyone have a way to reach live chat?
nethan1btc
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March 18, 2017, 11:20:49 PM
 #5

I think this problem is with your debit card because if your account has no problem with the transactions you have, there's no hindrance with coinbase. In order to eliminate the problem, contact first the admins of the credit card so that it can be fixed.
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