still dont have my money 
i posted this is in the "official" Kranken thread also
https://bitcointalk.org/index.php?topic=290799.msg18764465#msg18764465Dear Kraken ! or anyone who is representing this company on this forum or anywhere else !
Im not sure what is going on with your company , but i still have my 15000$ missing from my bank account !IM NOT SAYING DONT TRUST THIS COMPANY , IM NOT SAYING THEY TAKE AWAY MY MONEY ( not yet ) , I JUST WANT TO SHARE MY OWN PERSONAL EXPERIENCE WITH THIS COIN TRADING PLATFORM. KRAKEN SAYS SYNAPSEPAY HOLDING MY MONEY , SYNAPSEPAY SAYS KRAKEN HOLDING MY MONEY!!!"SynapsePay is not responsible for goods or services purchased or funds sent or deposited using the System between Sender, Receiver or Third Party Platforms. The seller of goods / services, the Receiver or the Third Party Platform is responsible for providing the goods and services purchased and related customer services issues. You are responsible for resolving any disputes you may have with the seller, Sender, Receiver or Third Party Platform. If you have exhausted options to resolve the dispute, you may file a claim with SynapsePay by contacting us at help@synapsepay.com. "There is a script about the communication with your customer service rep , i want to make sure everybody can learn from this on this forum and anywhere else . Yes im a little bit upset , disappointed , frustrated ...***************************
Request #228607Pending Synapse Transaction
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Kraken User April 19, 2017 00:12
Recent withdrawals
ID Date Type Amount Fee Status
AYHAS4N 04-17-17 22:55:44 -0400 SynapsePay (US Wire) $15,193.96 $5.00 Pending
AYHWPKF 04-15-17 07:55:35 -0400 SynapsePay (US Wire) $15,193.96 $5.00 Failure
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Kraken User Friday at 00:20
My withdraw request was pending for 5 days , i requested to cancel today as of 04-21-2017, as i need my 15000$ ! I did not get much help from the "support" team.
I tired to withdraw my 15k+ USD in the past 6 days , without any success . First try was canceled without any explaination ,second try was pending for 4-5 days , so i requested the cancellation for that withdraw .
Can anyone help me with get my money please
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XXXX Friday at 16:38
Dear ZZZZ,
Sorry you were not able to make a withdrawal. We have been informed that we are required by our funding partner, SynapsePay, to obtain a
copy of your social security card prior to adding the funds to your account. (
copy of my ss number provided within 6 hour of this request )
All client-submitted SSN numbers are validated prior to the release of their first deposit. If the SSN comes back as invalid, we are required to obtain an image of the physical card to reconcile the discrepancy. It very well could have been a typo, however, when this happens we need a copy of the card. Please upload a photo or scan of your SSN via the Get Verified -> Tier 3 page in your Kraken account. Or attach it when you reply.
Once that is done SynapsePay will review it and then release your funds. Please let me know if you have any questions.
Sincerely,
XXXX
Client Engagement
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Kraken User Friday at 17:03
Who is holding my funds now ( 15.000$ ) ? Kraken or Synapspay ? I'm a tier 3 verified on your website , and I provided my social security number for the tier 3 verified "title" and it was valid that is how I become Tier 3 verified .
I'm away from the computer , and my SS card at this moment .
I really need my money !!! To my bank account or back to my Kraken account . I don't have access for my 15.000$ for 7 days ...!
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XXXX Friday at 20:34
Dear ZZZZ,
SynapsePay has held the funds. They do their own verification review, and they found a discrepancy. So, they require a SSN card. I'm sorry for the inconvenience. Please let me know when you have uploaded your card, so that we can have you make a new attempt.
Sincerely,
XXXX
Client Engagement
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Kraken User Friday at 22:55
i did not find any option on your website to upload my social security number , under tier 3 verification only one option is available to upload any document , and that is ; " ID confirmation photo "
i attached a picture about my ss number to this email , please let me know any available update about my case . I need my money
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XXXX Saturday at 03:16
Hi, ZZZZ!
Thanks for your cooperation! It looks like you may have tried to cancel your current withdrawal.
Did you want to move forward with it, or cancel it? I'm not sure what options we actually have since it's in the middle of the processing phase, but I will try to see what I can do. Just confirm the action you would like.
Sincerely,
XXXX
Client Engagement
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Kraken User Saturday at 10:05
Hi !
Yes I tired to cancel my withdraw after it was pending for a few days.
If it's possible I would like to move forward , and withdraw the money to my us bank account .
Thank You !
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Kraken User Monday at 10:26
Good Morning !
Another 2 days gone and I still don't have my money back , it's not credited back to my kraken account , or wired to my us bank account .
I provided my SS number , you mentioned earlier that is the only document I need to complete the withdraw to my us bank account .
I would be happy to hear some update on my case , and know the estimated time when I'm going to be able to get back my money .
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XXXX Monday at 20:19
Dear ZZZZ,
I have submitted a request to return the funds back to your account. This can take 1-2 business days. Once the funds are back into your Kraken account, you can make a new withdrawal request.
( i did not asked to return my money to my kraken account , i asked to go ahead with the withdraw process to my bank account !!!! )Sincerely,
XXXX
Client Engagement
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Kraken User Monday at 20:23
Ok ! Thank You for the update !
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Kraken User Today at 09:32
Good Morning! Two business days are gone from this week , and i still dont have my money back to my Kraken account , and still have a cancel requested status on the side under my requested transaction on your website ! today is the 10th day i dont have access to my funds , im loosing money, i can not trade or doing any business with that 15k+ USD in the past 10-12 days
Do you have any updated information where is my money ? or who is holding my money now ?
Thank You!
Ok ! Thank You for the update !
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XXXX Today at 14:11
Dear ZZZZ,
I'm sorry about the delay.
Unfortunately, we are not able to get the funds returned to you from the Kraken end because Synapse has control of the funds.
So, I have put in a request at Synapse to move forward with your withdrawal. ( this is what i requested 4 days ago )I recognize how frustrating this situation is.
For your trouble, I can offer 2,500 KFEE trading credits to your Kraken account. This is equivalent to $25 can be used for Kraken trading fees. It takes about a week to get it credited to your Kraken account.
Sincerely,
XXXX
Client Engagement
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Kraken User Today at 14:37
Ok ! But how long is take to get my money ? How long this process will take till my money going to show up on my us bank account ?
Yes it's very frustrating ! Because a week ago you sent me a msg , the only thing is need it is copy of my SS card . Few days ago you sent me a msg the fund will be back to my kraken account within 2 business days ...Thank you for the 25$ credit , but I'm loosing hundreds of dollars bc I don't have access to my money , can not do any trading , can not buy anything .
Yes I'm very frustrated right now , and disappointed :-(
The only thing I need is my hard earned money back ?
So please tell me ! now how many more days I have to wait ?
Thank You !!!
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XXXX Today at 19:48
Dear ZZZZ,
It can take 2-5 business days to get a response/action from Synapse.
So, for funds to return to your bank can take 2-7 business days. We understand the ramifications of the delay, and we apologize that this process has taken so long. We will continue to monitor and remind Synapse to take action, so I hope that Synapse will address the issue soon.
Sincerely,
XXXX
Client Engagement
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Kraken User Today at 20:03
Good evening !
I'm not sure what you mean when you saying funds "return" to my bank . That funds did not come from my bank , that funds should come from kraken to my bank account as a i traded my mined BTC , ETH , ZCash , ETC to USD then I requested a USD withdraw to my us bank account as a tier 3 verified member .lets do a little math how much money i can earn with that 15K $ in the past 12 dyas if i investing into
BTC : on april 15 for 15k USD i can buy 12.5 BTC (1$=1200USD), that 12.5 BTC today worth $16025 , on poloniex i can sell that 12.5 BTC for 17500$ at this moment.(1btc=1400$) So i can say
my loss is 1025$ or it can be 2500$ ETH : on april 15 for that 15K usd i can buy 310.55 ETH ( 1eth=48.3USD ) , that 310.55 ETH right now worth 17763$ so
my loss is 2773$Thank You for that 25$ credit what you offered for me for all my trouble , the only thing i want is my money back , and talk to someone who have some experience who know how to handle situation like this one on the right way !
