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Author Topic: [ANN] DGEX.com multicurrency exchange BTC <-> NXT  (Read 47111 times)
Air2Air
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December 28, 2013, 08:18:33 PM
 #361

My deposit of 2000NXT has been pending for four days now. Account #2898. Thank you in advance
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canth
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December 28, 2013, 09:47:48 PM
 #362

Please take a look at these two transactions - it's been several days waiting for 2 NXT deposits, plenty of confirmations (sent a PM and email from site as well).

http://87.230.14.1/nxt/nxt.cgi?action=2000&tra=1783821857599619002
http://87.230.14.1/nxt/nxt.cgi?action=2000&tra=2029184920333658698

Edit: Kudos about the server upgrade - the site is much more responsive now.
Your messages are of no use for us if you don't include your DGEX account number in every one of them. Thanks.

Sent a PM including my account number.

Air2Air
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December 29, 2013, 05:59:58 PM
Last edit: December 29, 2013, 08:48:58 PM by Air2Air
 #363

My deposit has been held hostage for five days now. Over 3600 confirmations. The price is now half of what it was when I transferred the funds. Sent support requests, posted here, don't really know what else to do but to share the experience.

Edit: the funds finally got posted. Thank you, GCInc!
canth
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December 29, 2013, 06:26:24 PM
 #364

Please take a look at these two transactions - it's been several days waiting for 2 NXT deposits, plenty of confirmations (sent a PM and email from site as well).

http://87.230.14.1/nxt/nxt.cgi?action=2000&tra=1783821857599619002
http://87.230.14.1/nxt/nxt.cgi?action=2000&tra=2029184920333658698

Edit: Kudos about the server upgrade - the site is much more responsive now.
Your messages are of no use for us if you don't include your DGEX account number in every one of them. Thanks.

Sent a PM including my account number.

Deposits showed up yesterday - thanks GCInc.

ekarol
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December 30, 2013, 10:19:11 AM
 #365

Waiting for two pending deposit which i did more than 48 hours ago. please check my account 3854

rick2718
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December 30, 2013, 12:38:55 PM
 #366

I created a dgex.com  account (account id: 5422) several days ago.  I transferred
0.25btc as a first trial run. The history shows the deposit, but my balance remains zero.
Two queries through the contact-us website form have gone unanswered, as has a reply to
the admin email from admin@dgex.com.

It seems from the inertial mass here that the answer to "is it a scam?" is probably 'no', but
the net effect to me will be the same if it remains a black hole.

Can anybody suggest a different path to an admin-type who may be motivated to communicate to find out what is up, or
perhaps what I do not understand?

thanks



superresistant
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December 30, 2013, 01:02:59 PM
 #367

I created a dgex.com  account (account id: 5422) several days ago.  I transferred
0.25btc as a first trial run. The history shows the deposit, but my balance remains zero.
Two queries through the contact-us website form have gone unanswered, as has a reply to
the admin email from admin@dgex.com.
It seems from the inertial mass here that the answer to "is it a scam?" is probably 'no', but
the net effect to me will be the same if it remains a black hole.
Can anybody suggest a different path to an admin-type who may be motivated to communicate to find out what is up, or
perhaps what I do not understand?
thanks

I had a problem once, but the admin replied quite fast and fixed the problem.
Right now, the site and the admin cannot handle the success of NXT. Too many transactions and requests.
It is not that the admin ignore you but he doesn't have the time to reply.
Sending more email will only make the situation worse.
GCInc.
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December 30, 2013, 01:39:32 PM
 #368

I created a dgex.com  account (account id: 5422) several days ago.  I transferred
0.25btc as a first trial run. The history shows the deposit, but my balance remains zero.
Two queries through the contact-us website form have gone unanswered, as has a reply to
the admin email from admin@dgex.com.

It seems from the inertial mass here that the answer to "is it a scam?" is probably 'no', but
the net effect to me will be the same if it remains a black hole.

Can anybody suggest a different path to an admin-type who may be motivated to communicate to find out what is up, or
perhaps what I do not understand?

thanks
Superresistant summed it up pretty well above. We are still swamped, but progressing. If we respond to queries "working on it", our support system works so that the query is eventually nulled - thus no response. Any social tricks to get you ahead of the queue may or may not work, but what's sure is that it slows down the overall situation. Thanks for your understanding, this was one-man operation serving what's currently 6800 trading accounts however it is now 2-man operation.

canth
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December 30, 2013, 02:07:02 PM
 #369

I had some problems with NXT deposits last week - got resolved after contacting support and two deposits I placed yesterday went through in only a few hours. Thanks for making this service available, GCInc.

rick2718
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December 30, 2013, 02:13:13 PM
 #370

I created a dgex.com  account (account id: 5422) several days ago.  I transferred
0.25btc as a first trial run. The history shows the deposit, but my balance remains zero.
Two queries through the contact-us website form have gone unanswered, as has a reply to
the admin email from admin@dgex.com.

It seems from the inertial mass here that the answer to "is it a scam?" is probably 'no', but
the net effect to me will be the same if it remains a black hole.

Can anybody suggest a different path to an admin-type who may be motivated to communicate to find out what is up, or
perhaps what I do not understand?

thanks
Superresistant summed it up pretty well above. We are still swamped, but progressing. If we respond to queries "working on it", our support system works so that the query is eventually nulled - thus no response. Any social tricks to get you ahead of the queue may or may not work, but what's sure is that it slows down the overall situation. Thanks for your understanding, this was one-man operation serving what's currently 6800 trading accounts however it is now 2-man operation.




Open an account and transfer funds. These would seem to be just about the
most fundamental of requirements. When funds remain 'missing' after nearly a week and there
were no reported errors,exceptions,boundary conditions,thresholds tripped etc.... well, couple that with the silence
and it is not a good feeling for a new customer.

I have no desire to try to find queue-jumping "social tricks", and no
such implication is warranted. The situation surely justifies a question
and an expectation of some kind of response.

I understand and empathize with the dynamics of a swamped situation. Even an out-of-band,  place-in-the-queue type
message would go a long way (anything rather than silence), and probably be less impacting than
reading and responding to individual queries here.

In any case, thanks for this response. I will continue to wait.
canth
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December 30, 2013, 02:57:26 PM
 #371



This is not a real exchange at all.

They just want you to come by and 'donate' your bitcoins to them, and then those coins belong to them.
(read their terms if you don't believe me)

They don't have any coins yet, and no wallet ( they want you to pre-buy the non-existent coins at their website )

Its just a cash grab from possible thieves

Registered his account in November - definitely the sage of cryptocurrencies. Dude, you've just earned a big fat ignore.

Edit: Latest post by bitbets: https://bitcointalk.org/index.php?topic=391871.msg4221298#msg4221298


Its getting a bit ridiculous. I see all kinds of new coins being made now.

And how are all those coins going to possibly ever make it?

Why didn't people think of this long ago, that there needed to be a limit on the number of newly created coins?


Really, couldn't you learn a bit more about cryptocurrencies or at least how markets work before posting this drivel and crapping up a thread for a coin you clearly haven't taken the time to understand?

ireneang
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December 31, 2013, 11:49:41 AM
Last edit: December 31, 2013, 12:23:44 PM by ireneang
 #372

I severely concern the reliability and validity of the NXT transaction mechanism and DGEX system. Two days ago, I attempted to transfer 13287 NXT (plus 13 NXT transaction fee) to my DGEX account as deposit with a transaction deadline of 1 hour. Unfortunately, after one hour (1 hour deadline passed), the transaction was not made, and in my DGEX account history, it was stated that the NXT deposit was pending. Hence, for this pending order, I clicked the “cancel” button to cancel the “deposit”. Then in the history, it was stated that the “pending deposit” was canceled.

After two days (as of now), in my NXT account, 13300 NXT still disappears. From the information button “i”, I found the transaction ID, indicating 13300 NXT was transacted to the DGEX system. However, I could not see any deposit in my DGEX account.  

Two days ago, I sent an email to DGEX and left a message in DGEX website. Up to now, no reply from DGEX…

My specific questions are:
1) Why did the NXT transaction still proceed even after the deadline was passed?
2) Where is my 13300 NXT now?
3) Why DGEX does not reply me?
killver
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December 31, 2013, 01:02:31 PM
 #373

I am waiting for over 2 days now for my nxt to get funded on dgex. Please hurry.
canth
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December 31, 2013, 01:52:06 PM
 #374

I severely concern the reliability and validity of the NXT transaction mechanism and DGEX system. Two days ago, I attempted to transfer 13287 NXT (plus 13 NXT transaction fee) to my DGEX account as deposit with a transaction deadline of 1 hour. Unfortunately, after one hour (1 hour deadline passed), the transaction was not made, and in my DGEX account history, it was stated that the NXT deposit was pending. Hence, for this pending order, I clicked the “cancel” button to cancel the “deposit”. Then in the history, it was stated that the “pending deposit” was canceled.

After two days (as of now), in my NXT account, 13300 NXT still disappears. From the information button “i”, I found the transaction ID, indicating 13300 NXT was transacted to the DGEX system. However, I could not see any deposit in my DGEX account.  

Two days ago, I sent an email to DGEX and left a message in DGEX website. Up to now, no reply from DGEX…

My specific questions are:
1) Why did the NXT transaction still proceed even after the deadline was passed?
2) Where is my 13300 NXT now?
3) Why DGEX does not reply me?

The block explorer will be back up again later in the day. Wait until then and check the transaction - http://87.230.14.1/nxt/nxt.cgi?action=100

DGEX will get back to you - they're just behind on customer support tickets.

GCInc.
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December 31, 2013, 05:21:00 PM
 #375

1) Why did the NXT transaction still proceed even after the deadline was passed?
DGEX has nothing to do with that.

Quote
2) Where is my 13300 NXT now?
Probably on our account. The database entry on your DGEX account is not connected to the NXT payment network. It's a completely separate system operated by a different party.

Quote
3) Why DGEX does not reply me?
We have a queue of 300+ time consuming support cases.

Thanks for your understanding.

killver
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January 03, 2014, 11:08:14 AM
 #376

Seriously, finally fund my NXT deposit to dgex. It's ove ra week now. This is not acceptable!
GCInc.
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January 03, 2014, 11:12:59 AM
 #377

Seriously, finally fund my NXT deposit to dgex. It's ove ra week now. This is not acceptable!
Please include your DGEX account number and all transaction details in your queries. Thank you.

DolanDuck
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January 03, 2014, 11:44:57 AM
 #378

Logins are temporary disabled?  Huh

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varactor
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January 03, 2014, 12:19:41 PM
 #379

Logins are temporary disabled?  Huh


I'm guessing it has to do with the source release.  If they are still backed up with trades and tickets and the price spikes, I can see a lot of people getting pissed off
Macno
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January 03, 2014, 12:35:25 PM
 #380

How about a short explanation instead of just shutting it down? are they Cyprus or what?
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