Xapo wallet sucks. Stole $10 worth of Bitcoin until I provide all types of ID's

[Hazir]

Coinbase asks for information when buying and selling Bitcoins, but not when using the service as a wallet.

You sure? As far as I know Coinbase is monitoring every bitcoin transaction you made, they have history of suspending/freezing people's accounts if they notice inconsistency.
For them this inconsistency could be just big amount of BTC stored or transferred to your wallet. I bet they will be asking you where this bitcoin come from.

[carlfebz2]

Coinbase asks for information when buying and selling Bitcoins, but not when using the service as a wallet.

You sure? As far as I know Coinbase is monitoring every bitcoin transaction you made, they have history of suspending/freezing people's accounts if they notice inconsistency.
For them this inconsistency could be just big amount of BTC stored or transferred to your wallet. I bet they will be asking you where this bitcoin come from.

Coinbase is also strict regarding on implementing their TOS and you are correct once they see some unusual activity on your account they can freeze your account anytime and same with the case of OP I'm confused why they locked on the account with $10 on it? Its too small to consider and affiliate earnings don't really violate at all since its on legal way.

[goinmerry]

All I can say is, this is really weird.

Disregarding the main point of the concern, why the heck for $10 worth of amount? Currently I have an active account at XAPO in which my bitcoin transaction is regular and obviously all are above $10. Never had an experiencing with locked or freeze account same with Coinbase that's why I want to know where those violations of the others came from. My Moonbit affiliates is not that much for an average of $1 a month based on the current bitcoin price.

To OP, does they tell you the exact thing or reason why it was happened? At least it should have because if only for affiliates matters then that is really crazy.

[ModGirl]

I heard that from any other person who is also claiming that xapo often conduct that type of attempt that they lock their members accounts and then ask them to provide their identity documents and after they approve they reopen the account. I do not like that type of attempt because with that attempt we will lose the anonymity and I think it is not related to bitcoin feature to reveal the identity.

[BayAreaCoins]

Still locked out.

[BayAreaCoins]

Still locked out.

I emailed support today:

"I submitted my account verification 5-05-17 and I'm still locked out of my money.

It was my understanding that this level of verification would take place at much higher dollar account.  I've earned $10 off affiliate pay and Xapo locked me out of my account without access of canceling to return my funds and demanded my Social Security number.

I'm request that you please give me access to my account to process my withdraw or verify my files submitted because we are well outside the 96 hour window.


Respectfully,"

[BayAreaCoins]

My account is now unlocked after my privacy was sufficiently violated for $11.  *sigh*

[erikalui]

My account is now unlocked after my privacy was sufficiently violated for $11.  *sigh*

It took me one day to get my account verified and I only provided my ID and Address proof. Your case was even worse but since Xapo is working on too many verification, the delay can be understood. But it's good that they atleast verify accounts and release the funds, while coinbase doesn't even do that. It's time to stop using 3rd party wallets as you need to provide proof to get our own funds back.

[channingwilmer]

The decentralization does not seem very decentralized haha. That is why many Bitcoin veterans try to convince people that third party service are not trustworthy and you need to use pc or hardware wallet. Well, now your ID is being kept by XAPO and you can never become anonymous

[elraheeb]

they Locked my account too and i sent 2 IDs My identification and driver licences from 5 days ago

no one answer my mails or my complains , never back to me or any respond

they stolen  $900

if any updates will post it again

could you tell me what happened with you ?

i submitted 15-5-2017

today is 23-5 no Support at all or any respond

[stomachgrowls]

The decentralization does not seem very decentralized haha. That is why many Bitcoin veterans try to convince people that third party service are not trustworthy and you need to use pc or hardware wallet. Well, now your ID is being kept by XAPO and you can never become anonymous

This is the risk involved when we do make use of 3rd party apps or sites which they do really have the keys of our wallet which means we cant get any amount from that place once they blocked you and you cant do anything about it.Reading the thread, there are already lots of complaints on this things which they do blocked some accounts and didnt respond on its users once they sent a ticket.

[BayAreaCoins]

they Locked my account too and i sent 2 IDs My identification and driver licences from 5 days ago

no one answer my mails or my complains , never back to me or any respond

they stolen  $900

if any updates will post it again

could you tell me what happened with you ?

i submitted 15-5-2017

today is 23-5 no Support at all or any respond

My account is now unlocked after my privacy was sufficiently violated for $11.  *sigh*

Contact their support on their site again from the main page and let them know that you are waiting for your account to be unlocked.