Why Coinsecure delaying BTC/INR withdrawal ?

[cracxme]

Today i requested BTC withdrawals to two separate BTC address , 3 hrs ago and 1 hr ago, both not processed yet.
BTC withdrawals are supposed to process instantly and it is not expected from coinsecure to delay such transactions.

[Benson Samuel]

All are facing this issue due to queues on the blockchain.
https://blockchain.info/unconfirmed-transactions

Bitcoin needs to scale or this problem will get worse.
Another cause of the delay is when our hot wallet also needs to confirm once we do a topup.
The system does not release funds till the internal confirmations complete as well.
Wasn't much of a problem before, but with network delays, its adding to the problems.

[CounterEntropy]

All are facing this issue due to queues on the blockchain.
https://blockchain.info/unconfirmed-transactions

Bitcoin needs to scale or this problem will get worse.
Another cause of the delay is when our hot wallet also needs to confirm once we do a topup.
The system does not release funds till the internal confirmations complete as well.
Wasn't much of a problem before, but with network delays, its adding to the problems.

Withdrawal should not be a problem if u have confirmed fund in your hot wallet. All u have to pay fee as per current standard, i.e. https://btc.com/stats/unconfirmed-tx, if u want fast confirmation of withdrawal amount.

If u dont have fund in your hot wallet, all u need to do is send fund as per current standard as mentioned before. The whole process should not be delayed more than one hour in any way, unless u have your own process related constraint.

This medium post may come handy if u have accidentally created a low fee Tx - https://hackernoon.com/holy-cow-i-sent-a-bitcoin-transaction-with-too-low-fees-are-my-coins-lost-forever-7a865e2e45ba

[Benson Samuel]

All are facing this issue due to queues on the blockchain.
https://blockchain.info/unconfirmed-transactions

Bitcoin needs to scale or this problem will get worse.
Another cause of the delay is when our hot wallet also needs to confirm once we do a topup.
The system does not release funds till the internal confirmations complete as well.
Wasn't much of a problem before, but with network delays, its adding to the problems.

Withdrawal should not be a problem if u have confirmed fund in your hot wallet. All u have to pay fee as per current standard, i.e. https://btc.com/stats/unconfirmed-tx, if u want fast confirmation of withdrawal amount.

If u dont have fund in your hot wallet, all u need to do is send fund as per current standard as mentioned before. The whole process should not be delayed more than one hour in any way, unless u have your own process related constraint.

This medium post may come handy if u have accidentally created a low fee Tx - https://hackernoon.com/holy-cow-i-sent-a-bitcoin-transaction-with-too-low-fees-are-my-coins-lost-forever-7a865e2e45ba

We dont keep too much funds in trade hot wallet.
But we do pay more or same fee as recommended.
We double spend stuck transactions as well if over a certain time.

Wont be increasing the HW funds at the moment for sure. Only safe and manageable funds are stored online.
This is the main reason why we have set a disclaimer for upto 24 hrs on a withdrawal.

[Blackshadow007]

Today i requested BTC withdrawals to two separate BTC address , 3 hrs ago and 1 hr ago, both not processed yet.
BTC withdrawals are supposed to process instantly and it is not expected from coinsecure to delay such transactions.

Are you serious really ? Did you even notice the unconfirmed Blockchain transaction amount before you start accusing CS ?

Anyways i see CS Down for maintenance now .

[bitcoinisbest]

CS is up now and working as normally. Yeah the unconfirmed transactions were really hurting people since many were waiting for hours for their transfers to be processed. Even now there is 100000+ unconfirmed transaction. So even now if you withdraw expect it approx 6 hours it may take

[cracxme]

Bank withdrawal also taking so much time, i requested multiple withdrawal today (at 8:20 AM, 9:40 AM & 5:48 PM) but not a single one processed.
It was within your working hours (11 AM to 8 PM). I was expecting my funds to reach into my bank account by end of day. However Unocoin and Zebpay process INR withdrawals within 2-3 hrs most of the time.

All previously requested withdrawals are processed withing few hours, but why this is taking so much of time ?

May I know when are you going to process them?

[iram3130]

Bank withdrawal also taking so much time, i requested multiple withdrawal today (at 8:20 AM, 9:40 AM & 5:48 PM) but not a single one processed.
It was within your working hours (11 AM to 8 PM). I was expecting my funds to reach into my bank account by end of day. However Unocoin and Zebpay process INR withdrawals within 2-3 hrs most of the time.

All previously requested withdrawals are processed withing few hours, but why this is taking so much of time ?

May I know when are you going to process them?

Coinsecure gives you highest rates to sell Bitcoin in India but I felt the process of kyc n adding a bank is tedious with them, so I preferred Zebpay in my early days and still using it. Withdrawals are processed within a day if you request in their working hours.

[cracxme]

Coinsecure gives you highest rates to sell Bitcoin in India but I felt the process of kyc n adding a bank is tedious with them, so I preferred Zebpay in my early days and still using it. Withdrawals are processed within a day if you request in their working hours.

I know they provides best rate as they are only pure exchange in India, but i want to ask a question to @Benson Samuel that what are your working days and timing for your Banking Partner? Can i expect my funds to be deposited today itself or do i need to wait till Monday ?

[S_D]

Tried calling or mailing em?

[cracxme]

Tried calling or mailing em?

Got this reply via mail:

Dear xxxx,

Apologies for the inconvenience. We are facing huge requests. Request you to kindly wait, it will be done soon.

Warm Regards,
Anshul
Team Coinsecure

This doesn't makes any sense, atleast provide estimated time and date. Seems like i have to wait till Monday  

[onrise]

Firstly if you call them there call is always busy . Reaching them itself is a huge problem . Secondly thier withdrawals are delayed by around 2 days . Thirdly their site itself is so slow that it takes times to even get the data on the page. Is CS is losing its way in this rise .

[Benson Samuel]

Our user load seems to double every week.
No matter what we do to compensate for the load, it just keeps going up.

Our best option at this stage is to reboot what we have done and do a rewrite to ensure much bigger loads.
Looking for a more experienced team to clean up UI bugs, etc as well.

None are quick fixes at all.
We have done some more updates to limit data flow from API, etc. Hopefully, we can see some results this week, but am confident that user load will grow to fill the limits we have changed.

We have been held up with withdraws and deposits for fiat as well thanks to these rising numbers.

I need time to fix these tech issues as we never expected such a big bump up in users across such a short time.

Rest assured, we will be better than before in no time.

[cracxme]

Our user load seems to double every week.
No matter what we do to compensate for the load, it just keeps going up.

Our best option at this stage is to reboot what we have done and do a rewrite to ensure much bigger loads.
Looking for a more experienced team to clean up UI bugs, etc as well.

None are quick fixes at all.
We have done some more updates to limit data flow from API, etc. Hopefully, we can see some results this week, but am confident that user load will grow to fill the limits we have changed.

We have been held up with withdraws and deposits for fiat as well thanks to these rising numbers.

I need time to fix these tech issues as we never expected such a big bump up in users across such a short time.

Rest assured, we will be better than before in no time.

I can understand your concern but from the customer point of view it's quite frustrating as I'm waiting for my funds since 2 days and still your reply seems unclear to me and i didn't got answer to my queries. Email responses also not satisfactory to me, as they keep replying the same thing that it will be done soon, please wait for some time.

[shivamchawla]

Our user load seems to double every week.
No matter what we do to compensate for the load, it just keeps going up.

Our best option at this stage is to reboot what we have done and do a rewrite to ensure much bigger loads.
Looking for a more experienced team to clean up UI bugs, etc as well.

None are quick fixes at all.
We have done some more updates to limit data flow from API, etc. Hopefully, we can see some results this week, but am confident that user load will grow to fill the limits we have changed.

We have been held up with withdraws and deposits for fiat as well thanks to these rising numbers.

I need time to fix these tech issues as we never expected such a big bump up in users across such a short time.

Rest assured, we will be better than before in no time.

In which section are you experiencing high load issues? Wallet side or website side?
In what language is your website? If it is in PHP, I can help.

[Benson Samuel]

Our user load seems to double every week.
No matter what we do to compensate for the load, it just keeps going up.

Our best option at this stage is to reboot what we have done and do a rewrite to ensure much bigger loads.
Looking for a more experienced team to clean up UI bugs, etc as well.

None are quick fixes at all.
We have done some more updates to limit data flow from API, etc. Hopefully, we can see some results this week, but am confident that user load will grow to fill the limits we have changed.

We have been held up with withdraws and deposits for fiat as well thanks to these rising numbers.

I need time to fix these tech issues as we never expected such a big bump up in users across such a short time.

Rest assured, we will be better than before in no time.

In which section are you experiencing high load issues? Wallet side or website side?
In what language is your website? If it is in PHP, I can help.

Website mainly.
Coinsecure is written in Scala, so PHP wont help much here.
We know how to scale this up, not enough hands though.

[cracxme]

Website mainly.
Coinsecure is written in Scala, so PHP wont help much here.
We know how to scale this up, not enough hands though.

If you are experiencing problems at website end then why you are delaying INR Withdrawals.

[shivamchawla]

Our user load seems to double every week.
No matter what we do to compensate for the load, it just keeps going up.

Our best option at this stage is to reboot what we have done and do a rewrite to ensure much bigger loads.
Looking for a more experienced team to clean up UI bugs, etc as well.

None are quick fixes at all.
We have done some more updates to limit data flow from API, etc. Hopefully, we can see some results this week, but am confident that user load will grow to fill the limits we have changed.

We have been held up with withdraws and deposits for fiat as well thanks to these rising numbers.

I need time to fix these tech issues as we never expected such a big bump up in users across such a short time.

Rest assured, we will be better than before in no time.

In which section are you experiencing high load issues? Wallet side or website side?
In what language is your website? If it is in PHP, I can help.

Website mainly.
Coinsecure is written in Scala, so PHP wont help much here.
We know how to scale this up, not enough hands though.

Ah scala. I cant imagine how difficult it would be to find good scala developers in India. I learnt a bit of scala while i was in college, left it as there were much scala opportunities in India but it was pretty new then.

[cracxme]

Over 4 days have been passed, funds still not deposited into my bank, customer care over phone have no clue either, they keep repeating the same thing "it will be done by end of the day" but when i call again in evening they say it will be done tomorrow.

I must say Coinsecure really loosing faith and giving poor services now a days to it's customers. If this thing will continue for few more days then i have to switch to other exchanges like Zebpay and Unocoin which are giving much better customer services.

[Benson Samuel]

Over 4 days have been passed, funds still not deposited into my bank, customer care over phone have no clue either, they keep repeating the same thing "it will be done by end of the day" but when i call again in evening they say it will be done tomorrow.

I must say Coinsecure really loosing faith and giving poor services now a days to it's customers. If this thing will continue for few more days then i have to switch to other exchanges like Zebpay and Unocoin which are giving much better customer services.

Can you mail me your user email id?
Will check with banking on the delay.

Give me till this weekend, big fixes coming up.