Why Coinsecure delaying BTC/INR withdrawal ?

[cracxme]

Over 4 days have been passed, funds still not deposited into my bank, customer care over phone have no clue either, they keep repeating the same thing "it will be done by end of the day" but when i call again in evening they say it will be done tomorrow.

I must say Coinsecure really loosing faith and giving poor services now a days to it's customers. If this thing will continue for few more days then i have to switch to other exchanges like Zebpay and Unocoin which are giving much better customer services.

Can you mail me your user email id?
Will check with banking on the delay.

Give me till this weekend, big fixes coming up.

Pm'ed you with my Coinsecure mail id and contact number, kindly check

[cracxme]

Thanks for quick resolution, i just received the funds into my bank account 

[blackowl11]

Our user load seems to double every week.
No matter what we do to compensate for the load, it just keeps going up.

Our best option at this stage is to reboot what we have done and do a rewrite to ensure much bigger loads.
Looking for a more experienced team to clean up UI bugs, etc as well.

None are quick fixes at all.
We have done some more updates to limit data flow from API, etc. Hopefully, we can see some results this week, but am confident that user load will grow to fill the limits we have changed.

We have been held up with withdraws and deposits for fiat as well thanks to these rising numbers.

I need time to fix these tech issues as we never expected such a big bump up in users across such a short time.

Rest assured, we will be better than before in no time.

In which section are you experiencing high load issues? Wallet side or website side?
In what language is your website? If it is in PHP, I can help.

Website mainly.
Coinsecure is written in Scala, so PHP wont help much here.
We know how to scale this up, not enough hands though.

Do you not have any development server where you can do your website development and then port it to your production server. I have been trying to complete a trade from yesterday night and everytime I get "we are updating" what does take so much time to just update.
Do you mind sharing some kind of data of  simulateous users on your website which is causing so much issue.
Also your app also does not work when website is down .It keeps trying to fetch order book and then fails.

[erikalui]

I'm yet to receive my withdrawal that was placed on 18th May. I can see that the website is down since 2 days and hence now am using unocoin for my withdrawals. When will coinsecure resolve these issues. Earlier they used to process withdrawals within 3-4 hours if done before NEFT closes.

[Blackshadow007]

Over 4 days have been passed, funds still not deposited into my bank, customer care over phone have no clue either, they keep repeating the same thing "it will be done by end of the day" but when i call again in evening they say it will be done tomorrow.

I must say Coinsecure really loosing faith and giving poor services now a days to it's customers. If this thing will continue for few more days then i have to switch to other exchanges like Zebpay and Unocoin which are giving much better customer services.

Can you mail me your user email id?
Will check with banking on the delay.

Give me till this weekend, big fixes coming up.

I was away this weekend but seems like CS down over 2 days now . Well Benson at least you guys need to send out email to all customers before any more panic happens . CS is known for the fastest withdrawal and i hope it come back to its position soon enough . More delay cause more panic cause of bitcoin price rise and volatility in this moment . Can we access our accounts via Mobile APP of CS ? where is the link of CS App ?

[Benson Samuel]

Over 4 days have been passed, funds still not deposited into my bank, customer care over phone have no clue either, they keep repeating the same thing "it will be done by end of the day" but when i call again in evening they say it will be done tomorrow.

I must say Coinsecure really loosing faith and giving poor services now a days to it's customers. If this thing will continue for few more days then i have to switch to other exchanges like Zebpay and Unocoin which are giving much better customer services.

Can you mail me your user email id?
Will check with banking on the delay.

Give me till this weekend, big fixes coming up.

I was away this weekend but seems like CS down over 2 days now . Well Benson at least you guys need to send out email to all customers before any more panic happens . CS is known for the fastest withdrawal and i hope it come back to its position soon enough . More delay cause more panic cause of bitcoin price rise and volatility in this moment . Can we access our accounts via Mobile APP of CS ? where is the link of CS App ?

https://play.google.com/store/apps/details?id=com.coinsecure.bitcoinexchange&hl=en

Give me till weekend, doing everything possible to handle the load.
Sending mail in a bit to customers as well.

[Blackshadow007]

Still not received.. Planning to give a police complaint  

When did you requested withdrawal ?
And seriously a Police complain for it ? when CO Owner of CS itself giving info here time to time , SITE IS UP NOW By the way .

[pavan@hosur]

Still not received.. Planning to give a police complaint  

When did you requested withdrawal ?
And seriously a Police complain for it ? when CO Owner of CS itself giving info here time to time , SITE IS UP NOW By the way .

Last friday 11am... i need a urgent money

[Esphere.in]

The site is offline most of the time now,when ever i try to log in the site is really slow and on refreshing it says that the site is under maintenance,what is going on ,i guess it is simply because we are seeing more traffic into bitcoin sites even in India,hope you will upgrade your servers to handle the traffic.

[Blackshadow007]

Still not received.. Planning to give a police complaint  

When did you requested withdrawal ?
And seriously a Police complain for it ? when CO Owner of CS itself giving info here time to time , SITE IS UP NOW By the way .

Last friday 11am... i need a urgent money

you can use CS site from Mobile and transfer your bitcoin to other wallet and cash out if you have urgency . Its not that hard .

[pavan@hosur]

Still not received.. Planning to give a police complaint  

When did you requested withdrawal ?
And seriously a Police complain for it ? when CO Owner of CS itself giving info here time to time , SITE IS UP NOW By the way .

Last friday 11am... i need a urgent money

you can use CS site from Mobile and transfer your bitcoin to other wallet and cash out if you have urgency . Its not that hard .

bro i requested for INR

[Benson Samuel]

The site is offline most of the time now,when ever i try to log in the site is really slow and on refreshing it says that the site is under maintenance,what is going on ,i guess it is simply because we are seeing more traffic into bitcoin sites even in India,hope you will upgrade your servers to handle the traffic.

We doubled on servers last week and the loads increased almost immediately.
The only other option is to scale horizontally now, and all we are managing to break is 5-20ms per day.
Its very slow at the moment. But will definitely be resolved. Just hate that its happening when prices are sweet.

[redlag]

Still not received.. Planning to give a police complaint  

When did you requested withdrawal ?
And seriously a Police complain for it ? when CO Owner of CS itself giving info here time to time , SITE IS UP NOW By the way .

Last friday 11am... i need a urgent money

you can use CS site from Mobile and transfer your bitcoin to other wallet and cash out if you have urgency . Its not that hard .

Even mobile app is not connecting.

[pavan@hosur]

The site is offline most of the time now,when ever i try to log in the site is really slow and on refreshing it says that the site is under maintenance,what is going on ,i guess it is simply because we are seeing more traffic into bitcoin sites even in India,hope you will upgrade your servers to handle the traffic.

We doubled on servers last week and the loads increased almost immediately.
The only other option is to scale horizontally now, and all we are managing to break is 5-20ms per day.
Its very slow at the moment. But will definitely be resolved. Just hate that its happening when prices are sweet.

I understand your problem.... But its make a bad intention about coinsecure for all members. 

[Esphere.in]

The site is offline most of the time now,when ever i try to log in the site is really slow and on refreshing it says that the site is under maintenance,what is going on ,i guess it is simply because we are seeing more traffic into bitcoin sites even in India,hope you will upgrade your servers to handle the traffic.

We doubled on servers last week and the loads increased almost immediately.
The only other option is to scale horizontally now, and all we are managing to break is 5-20ms per day.
Its very slow at the moment. But will definitely be resolved. Just hate that its happening when prices are sweet.

That is really cool to hear there are many people coming into bitcoin in India and it is really sad to see the site going down when the price was breaking all the records and to capitalize on these rallies,hope you guys are having a huge job at hands to handle the massive traffic because if a small percentage of users starts investing in bitcoin it will surpass every other exchanges because of the population we have.
Any news about the legalization stuff going around in India.Will the government pass new laws to regulate bitcoin and other alt coins.

[Blackshadow007]

The site is offline most of the time now,when ever i try to log in the site is really slow and on refreshing it says that the site is under maintenance,what is going on ,i guess it is simply because we are seeing more traffic into bitcoin sites even in India,hope you will upgrade your servers to handle the traffic.

We doubled on servers last week and the loads increased almost immediately.
The only other option is to scale horizontally now, and all we are managing to break is 5-20ms per day.
Its very slow at the moment. But will definitely be resolved. Just hate that its happening when prices are sweet.

I understand your problem.... But its make a bad intention about coinsecure for all members. 

Sadly CS is the most used BTC Exchange in India . Load is most on them , but kudos to CS that they still provide best rate and fees to their customers . I also hate to wait but we have to wait until this fixed , as benson  mentioned it should be sorted asap .

[Benson Samuel]

The site is offline most of the time now,when ever i try to log in the site is really slow and on refreshing it says that the site is under maintenance,what is going on ,i guess it is simply because we are seeing more traffic into bitcoin sites even in India,hope you will upgrade your servers to handle the traffic.

We doubled on servers last week and the loads increased almost immediately.
The only other option is to scale horizontally now, and all we are managing to break is 5-20ms per day.
Its very slow at the moment. But will definitely be resolved. Just hate that its happening when prices are sweet.

Any news about the legalization stuff going around in India.Will the government pass new laws to regulate bitcoin and other alt coins.

Not even going to try to speculate on this till it happens
But most opinions being shared point to a positive verdict.

I doubt a total ban, but we are expecting painful KYC and more disclosure clauses to come in.

[SimonJones]

If you keep going down like this for days after taking lakhs or crores of users' money, you will face difficult regulatory issues and it will be bad for Bitcoin in India. You are doing Bitcoin a disservice in India with these down times. Why can't you put extra investment/money and fix it once and for all instead of trying to get the bare minimum all the time? When you run a website like this doubling the servers is probably the minimum upgrade you can get.

You save a few thousands on your servers but lose lakhs from customers going to other trading sites.

[soyab0007]

Coinsecure still down... even their mobile app is damn slow.. just loading...

[ngin-x]

Benson, I requested INR withdrawal 48 hours ago and still haven't received anything. I sent an email inquiry yesterday but no response so far.

I understand you guys are facing serious server overload issues but atleast inform your customers via email when they can expect their withdrawals or deposits to go through. It's very unnerving to wait for days without any heads up when it used to take just hours in the past. Keeping customers in the loop should be of utmost important for any business or else how will the trust build up?