> BTC-E >>>dont send my dolor after 3 days ... dont answer to my tickets

[stewart2012]

hello everyone

i requested for withdraw in https://btc-e.com site in  12 may 2017 via OKPAY for 575.42 $

IN 13 may in history section system prompt to me withdraw successfully completed but i didnt receive any fund in my OKPAY account

this pic is for history section :



and also you can see here my okpay account in received section no fund is not received in 14 may some minutes ago ....




what do i do ?


i sent 4 ticket to them but didnt answer to me ...














and also LIVE support always  offline ...






i dont know what can i do ... i hope you guys help me

[1714973211]

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[Sleepwalker2]

Since it is the weekend I wouldn't be surprised that you haven't got any reply yet.

Tell me, about okpay. I read somewhere, probably in a thread here, that they were not ok with bitcoin starting couple of months ago. At the same time I see it is an option in btc-e so that must not be the case. you know about this?

[stewart2012]

Since it is the weekend I wouldn't be surprised that you haven't got any reply yet.

Tell me, about okpay. I read somewhere, probably in a thread here, that they were not ok with bitcoin starting couple of months ago. At the same time I see it is an option in btc-e so that must not be the case. you know about this?

plz read my topic carefully my friend

system prompt withdarw suceessfully completed but where is my money ?

this is key point here ...

sorry this is my complain topic .. plz if you need any info about okpay search it in google or refer to their site or send pm to me ...

i made this topic for solve my problem and not another thing ... or anyone has similar issues like me plz share it here ...

[stewart2012]

PLZ everyone has  any similar problem like me share it here ...

in past i had many times withdraw and without any problem

i know this site earn very very much but why they want hurt to their famous ?

BTC-E support or BTC-E admin plz if you see this topic answer to my ticket as soon as possible .

I need a answer .,.. where is my money ?

we trusted to your site ... why you dont send my dolor to my account ?

[mindrust]

i sent 4 ticket to them but didnt answer to me ...

Calm down. They'll answer your questions soon. It's being investigated probably. Creating more tickets won't solve your problem faster.

You are also blaming the wrong company probably. If btc-e says that it is sent, then it is sent. Send your tickets to OKPAY too and hear them back. How do you know if OKPAY isn't responsible for this and blame btc-e right away?

Have your withdrawn cash from btc-e to OKPAY before? Is it your first time? I don't think FIAT withdrawals are instant.

"* USD Withdrawal within 72 hours"

This is from their website. That 3 days mean, 3 business days. Not 3 regular days. Expect your money on Wednesday, if you don't get them; then you can panic!!!! (even if they mean 3 regular days, they confirmed your withdrawal on 13.05.17. add 3 days and you should get your money till 16th May)

[stewart2012]

i sent 4 ticket to them but didnt answer to me ...

Calm down. They'll answer your questions soon. It's being investigated probably. Creating more tickets won't solve your problem faster.

You are also blaming the wrong company probably. If btc-e says that it is sent, then it is sent. Send your tickets to OKPAY too and hear them back. How do you know if OKPAY isn't responsible for this and blame btc-e right away?

Have your withdrawn cash from btc-e to OKPAY before? Is it your first time? I don't think FIAT withdrawals are instant.

"* USD Withdrawal within 72 hours"

This is from their website. That 3 days mean, 3 business days. Not 3 regular days. Expect your money on Wednesday, if you don't get them; then you can panic!!!! (even if they mean 3 regular days, they confirmed your withdrawal on 13.05.17. add 3 days and you should get your money till 16th May)

thank you so much for your great comment

yes my friend i had many receives in my okpay account that completed  instant so fast that you can see in second pic in my first post . but this is first time i withdraw via okpay in BTC-E

i was worry because  i see green tick near my order that prove they sent dolor to my account and if they sent really those dolor must to be in my account same date same time without any delay ...

my okpay account is active and dont have any issues .  

[Sleepwalker2]

system prompt withdarw suceessfully completed but where is my money ?

this is key point here ...

I do understand. I just created a ticket for the little problem I have. I will let you know when they have replied to mine to give you an idea of how much time it takes for them to reply.

[stewart2012]

I do understand. I just created a ticket for the little problem I have. I will let you know when they have replied to mine to give you an idea of how much time it takes for them to reply.

thank you my friend

also i found a notice in okpay FAQ section that say :

Due to security reasons in order to prevent unauthorized operations some of the payment methods (withdrawals via an exchanger) are monitored and processed manually within business days. If there is no problem with the payment - it is completed as soon as possible. We apologize for any inconvenience caused

so maybe they sent but okpay system still not confirmed . anyway if BTC-E support answer to me all things will clear .

[Sleepwalker2]

I do understand. I just created a ticket for the little problem I have. I will let you know when they have replied to mine to give you an idea of how much time it takes for them to reply.

thank you my friend

...

so maybe they sent but okpay system still not confirmed . anyway if BTC-E support answer to me all things will clear .

I got a reply from support. how about you?

[stewart2012]

I got a reply from support. how about you?

not yet my friend ...

can i ask when you made your ticket ?

i made a ticket for  them in 13may and today is 15 may and i have not  any answer yet .

[stewart2012]

this is answer from OKPAY SUPPORT :



Hello, thank you for contacting OKPAY Support!

Unfortunately, we cannot see any incoming transactions in your profile that wasn't processed, please contact the sender of funds in order to resolve your issue.

Sincerely yours,
OKPAY Team

BTC-E DIDNT SENT ANY FUND TO MY ACCOUNT YET ....

BUT according   dear friend ::: mindrust :::: post  in above   i am waiting for 16 may that 3 days finish

[Sleepwalker2]

not yet my friend ...

can i ask when you made your ticket ?

I made my ticket last evening, around 17:00 PM ( New York time ). The response was in my email this morning when I woke up.

[stewart2012]

I made my ticket last evening, around 17:00 PM ( New York time ). The response was in my email this morning when I woke up.

so you received a reply within 1 days and i dont receive any reply after 3 days ...

really shit support . maybe if your problem was about withdraw you have a condition like me ...

[stewart2012]

anybody can help me for give me BTC-E exchange site topic link ... maybe if i stick my topic there will be more effective

[Sleepwalker2]

so you received a reply within 1 days and i dont receive any reply after 3 days ...

really shit support . maybe if your problem was about withdraw you have a condition like me ...

After each of the new tickets you submitted you have received an email with a link to check the status. We are the status of your tickets?

Mine shows as "In Progress"

There's a "live support box" on the left but it shows offline as I type this. Wonder if it even turns online...

[stewart2012]

After each of the new tickets you submitted you have received an email with a link to check the status. We are the status of your tickets?

Mine shows as "In Progress"

There's a "live support box" on the left but it shows offline as I type this. Wonder if it even turns online...

JUST received this in same 13 may :


reza shahbazi,

Thank you for contacting us. This is an automated response confirming the receipt of your ticket. Our team will get back to you as soon as possible. When replying, please make sure that the ticket ID is kept in the subject so that we can track your replies. The request will be processed within 24 hours.

   Ticket ID: CWF-568-99262
   Subject: i dodnt receive any dolor on my okpay account yet
   Department: OKpay
   Type: Issue
   Status: Open
   Priority: Normal

completely lie ... what means 24 hours if i created that ticket in 13 may and today is 15 may

yes you said true ... nobody see them online till now .

[Sleepwalker2]

After each of the new tickets you submitted you have received an email with a link to check the status. We are the status of your tickets?

Mine shows as "In Progress"

There's a "live support box" on the left but it shows offline as I type this. Wonder if it even turns online...

JUST received this in same 13 may :


reza shahbazi,

Thank you for contacting us. This is an automated response confirming the receipt of your ticket. Our team will get back to you as soon as possible. When replying, please make sure that the ticket ID is kept in the subject so that we can track your replies. The request will be processed within 24 hours.

   Ticket ID: CWF-568-99262
   Subject: i dodnt receive any dolor on my okpay account yet
   Department: OKpay
   Type: Issue
   Status: Open
   Priority: Normal

completely lie ... what means 24 hours if i created that ticket in 13 may and today is 15 may

yes you said true ... nobody see them online till now .

at the bottom of mine I have this where I replaced my case number with xxx-xxx-xxxxx:

   Type: Issue
   Status: Open
   Priority: Normal

You can check the status of or update this ticket online at: https://support.btc-e1.com/index.php?/Tickets/Ticket/View/xxx-xxx-xxxxx

Kind regards,

BTC-e support

Int that url I pasted, try replacing xxx-xxx-xxxxx with the case numbers you have to see the current status of all of them

[stewart2012]

at the bottom of mine I have this where I replaced my case number with xxx-xxx-xxxxx:

  Type: Issue
   Status: Open
   Priority: Normal

You can check the status of or update this ticket online at: https://support.btc-e1.com/index.php?/Tickets/Ticket/View/xxx-xxx-xxxxx

Kind regards,

BTC-e support

Int that url I pasted, try replacing xxx-xxx-xxxxx with the case numbers you have to see the current status of all of them

thank you my friend

today i see my ticket priority from Normal changed to Private .. i dont know whats the means ?

   Type: Issue
   Status: Open
   Priority: Private





but no reply yet after 3day ... i just sure 100% they didnt send any fund to my OKPAY account still ...


I never satisfied of their support system ... also i see many members in this forum that closed their tickets without solve their problems .

[stewart2012]

today is 17 may 2017 and i still didnt receive any answer on my tickets ...

also they never reply messages on their twitter :










just refer to BTC-E twitter and see how many complain you see there :



https://twitter.com/btcecom



Have you trust to them still ?

[barota]

stewart2012 
all site exchange have a problem In Deposit and withdrawal these last days

poloniex.com
btc-e.com
c-cex.com

[barota]

btc e scam???

https://bitcointalk.org/index.php?topic=1909453.0

[stewart2012]

stewart2012 
all site exchange have a problem In Deposit and withdrawal these last days

poloniex.com
btc-e.com
c-cex.com

hello my friend . suppose you say true but why they not answer to tickets ?

btc e scam???

https://bitcointalk.org/index.php?topic=1909453.0

they have already SCAM treats

[barota]

stewart2012 . They can have many problems with lot of users

example: (We are currently under ddos #btce) 16may

We should not rush to say that the site is scam

The site has a good reputation. It works for a long time

Avoid insulting support btc e . Or similar bad words

I hope the problems will be resolved soon

[stewart2012]

stewart2012 . They can have many problems with lot of users

example: (We are currently under ddos #btce) 16may

We should not rush to say that the site is scam

The site has a good reputation. It works for a long time

Avoid insulting support btc e . Or similar bad words

I hope the problems will be resolved soon

same reputation was for cryptsy too . do you remember ?

any problem is not good excuse for not answering to tickets ....

anyway i hope i am wrong .

you just follow my topic you will discover the truth

[Augustasstaa]

Had the same non respond problems with them too.

[stewart2012]

Had the same non respond problems with them too.

thanks for sharing your comment here

if they wont solve problem i start to  publish this topic in all forum and all news site relation to coin

[stewart2012]

finally i received a message of support after 4 days   











but i didnt receive any dolor on my account yet

you can see my account status in this picture :

[Sleepwalker2]

What a stupid answer they sent you! They should have been given you that trs ID right away!!

I bet they can't find it cause if there was one you would see it in your account.

I hope they will not let you wait another 4 days for their next reply.

now no one can say they offer a "good" support", they just don't

[stewart2012]

What a stupid answer they sent you! They should have been given you that trs ID right away!!

I bet they can't find it cause if there was one you would see it in your account.

I hope they will not let you wait another 4 days for their next reply.

now no one can say they offer a "good" support", they just don't

I exactly agree to you . this is a scam treat .

seems i must make complain against them in FBI or department of Justice or Global  Illigit  Financial Team

[barota]

okcoin.com Also is pending  . i have some money pending
fuck the trade

[barota]

beware site exchange https://btc-e.com


https://poloniex.com


if someone want trade . https://bittrex.com Good so far

[mindrust]

You are still making the same mistake. Have you contacted OKPAY yet? How do you know when if they are not holding your money for investigation? All i saw in this thread is about btc-e's customer support.

I'll tell you again. If btc-e says that your funds are sent, then it is done. You should create a ticket at OKPAY now. If they say something logical then you can get back to buzz btc-e. (The most logical answer from OKPAY in this case would be "we have no sight of any money")

Edit: Sorry i missed the pictures of OKPAY, for some weird reason i wasn't able to see them.

[stewart2012]

You are still making the same mistake. Have you contacted OKPAY yet? How do you know when if they are not holding your money for investigation? All i saw in this thread is about btc-e's customer support.

I'll tell you again. If btc-e says that your funds are sent, then it is done. You should create a ticket at OKPAY now. If they say something logical then you can get back to buzz btc-e. (The most logical answer from OKPAY in this case would be "we have no sight of any money")

friend seems you didnt see my old posts in this topic . any way this is dialog between me and okpay support staff :








and this is screen shut of okpay support reply :









I really dont understand why you want defend of https://btc-e.com/ ?

[stomachgrowls]

You are still making the same mistake. Have you contacted OKPAY yet? How do you know when if they are not holding your money for investigation? All i saw in this thread is about btc-e's customer support.

I'll tell you again. If btc-e says that your funds are sent, then it is done. You should create a ticket at OKPAY now. If they say something logical then you can get back to buzz btc-e. (The most logical answer from OKPAY in this case would be "we have no sight of any money")

friend seems you didnt see my old posts in this topic . any way this is dialog between me and okpay support staff :








and this is screen shut of okpay support reply :









I really dont understand why you want defend of https://btc-e.com/ ?

A very very suspicious thing here since okpay did reply to your query and denied that they havent recieve any incoming transaction on their account. This would be hard since you wont know whos telling the truth or not but i do suspect that btc-e does have the problem on here because they can even give tx id on the amount that have been sent so that i can be able to verify.

[stewart2012]

A very very suspicious thing here since okpay did reply to your query and denied that they havent recieve any incoming transaction on their account. This would be hard since you wont know whos telling the truth or not but i do suspect that btc-e does have the problem on here because they can even give tx id on the amount that have been sent so that i can be able to verify.

my friend i just have  full  trust to okpay support system and never trust to BTC-E

I use okpay  system for many years and dont have any problem with their great system . their support always reply so fast .

second okpay  support confirmed no incoming transaction on my account exist and not their account . this means no fund received of BTC-E account in same date < 13 may 2017 >

Thirdly BTC-E  dont  tell  me transaction ID ... why ?

[barota]

okcoin.com Also is pending  . i have some money pending
fuck the trade

my broblem resolved with okcoin

i want say too. if your total deposit of usd Larger 10000. Support You will be asked for identity documents or passport

btc i dont know maximaum

[barota]

stewart2012 You should look for someone  have at least 1000 usd in his account balance  btc e ( because min chat 1000usd )for speak in chat with support .
 

[barota]

profile btc-e.com in bitcointalk ( -4 trust / April 26, 2017 ) : https://bitcointalk.org/index.php?action=profile;u=33012

topic closed: https://bitcointalk.org/index.php?topic=433283.0



I do not trust this site anymore ( no live chat support/ support  Slow to respond / min chat 1000 usd / -4 trust /Last Active April 26, 2017 / topic closed )

[stewart2012]

stewart2012 You should look for someone  have at least 1000 usd in his account balance  btc e ( because min chat 1000usd )for speak in chat with support .
 

friend if i start say anything negative about BTC-E they banned me instant .

profile btc-e.com in bitcointalk ( -4 trust / April 26, 2017 ) : https://bitcointalk.org/index.php?action=profile;u=33012

topic closed: https://bitcointalk.org/index.php?topic=433283.0



I do not trust this site anymore ( no live chat support/ support  Slow to respond / min chat 1000 usd / -4 trust /Last Active April 26, 2017 / topic closed )

yes its best choice . Unfortunately people  just are busy in BTC-E for trading and never think if they face to a problem nobodies is responsible for solve problem ....

[Sleepwalker2]

Looks like at this point all you can do is keep asking BTC-E for the Okpay transaction ID. It should be very easy for them to give it to you. Actually they should always put it up on their site under the history section everytime a transaction is done!

Do you still have 4 tickets opened with them? if not and you have only 1 left, Maybe you could create one more that simply say:

"Please provide me with the OKpay trs ID for my Btc-e transaction #123456789"

Just one single line. This is a real simple request, they will have to respond and quick! I hope...

[stewart2012]

Looks like at this point all you can do is keep asking BTC-E for the Okpay transaction ID. It should be very easy for them to give it to you. Actually they should always put it up on their site under the history section everytime a transaction is done!

Do you still have 4 tickets opened with them? if not and you have only 1 left, Maybe you could create one more that simply say:

"Please provide me with the OKpay trs ID for my Btc-e transaction #123456789"

Just one single line. This is a real simple request, they will have to respond and quick! I hope...

thanks my friend

i have already 2 open ticket and wait for their answer

i think they know exactly my situation . no need to add Btc-e transaction . in 13 may i had just a withdraw and all things is clear . no need to extra explanation unless they didnt send any fund to my OKPAY account .

my withdraw request was 13 may and today is 20 may 2017 ... fuck btc-e ::: worst support system that i see so far .

[stomachgrowls]

Looks like at this point all you can do is keep asking BTC-E for the Okpay transaction ID. It should be very easy for them to give it to you. Actually they should always put it up on their site under the history section everytime a transaction is done!

Do you still have 4 tickets opened with them? if not and you have only 1 left, Maybe you could create one more that simply say:

"Please provide me with the OKpay trs ID for my Btc-e transaction #123456789"

Just one single line. This is a real simple request, they will have to respond and quick! I hope...

thanks my friend

i have already 2 open ticket and wait for their answer

i think they know exactly my situation . no need to add Btc-e transaction . in 13 may i had just a withdraw and all things is clear . no need to extra explanation unless they didnt send any fund to my OKPAY account .

my withdraw request was 13 may and today is 20 may 2017 ... fuck btc-e ::: worst support system that i see so far .

you cant do nothing as of now but to wait for the reply of btc.e regarding on this situation since okpay did already tell some words that they havent recieve any funds yer and as you said you do trust them for how many years now.The problem here is only btc.e and why they  dont really give trs id is the main question here.

[stewart2012]

you cant do nothing as of now but to wait for the reply of btc.e regarding on this situation since okpay did already tell some words that they havent recieve any funds yer and as you said you do trust them for how many years now.The problem here is only btc.e and why they  dont really give trs id is the main question here.

Unfortunately YES

i am so angry of this fucking support system

they act like frauds . never trust to BTC-E

thank you for follow my topic . i will update this topic here as soon as i receive a answer .

soon i will start to publish this topic in all coin forums . if you search BTC-E scam you will see how many complain just in 2017 year

[stewart2012]

Hello  every body 
 
Finally BTC-E refunded my dolor to my balance today .





i wish all my friends get a answer in support system in BTC-E  soon


my case closed now . thanks all .

[stomachgrowls]

Hello  every body 
 
Finally BTC-E refunded my dolor to my balance today .





i wish all my friends get a answer in support system in BTC-E  soon


my case closed now . thanks all .

Better to lock this thread so that no one would able to make repetition of comments related to your case.As if now its already been resolved im glad that you got your refund and i do really believe about the legitimacy of BTC-e since ive been using it on the past year and it works fine for me.When it comes to this kind of cases its really better to be patient sometimes.

[stewart2012]

Better to lock this thread so that no one would able to make repetition of comments related to your case.As if now its already been resolved im glad that you got your refund and i do really believe about the legitimacy of BTC-e since ive been using it on the past year and it works fine for me.When it comes to this kind of cases its really better to be patient sometimes.

dear friend i still believe BTC-E SUPPORT act so weak and i never satisfied of their help also they even have not a online operator for help .

its so bad .

they must increase quality for their support system .

i think waiting for 10 days for solve a simple problem like for me is so high and is not acceptable .  

i just was in high stress and high tension in this period . i hope this never happen for another
 

[stomachgrowls]

Better to lock this thread so that no one would able to make repetition of comments related to your case.As if now its already been resolved im glad that you got your refund and i do really believe about the legitimacy of BTC-e since ive been using it on the past year and it works fine for me.When it comes to this kind of cases its really better to be patient sometimes.

dear friend i still believe BTC-E SUPPORT act so weak and i never satisfied of their help also they even have not a online operator for help .

its so bad .

they must increase quality for their support system .

i think waiting for 10 days for solve a simple problem like for me is so high and is not acceptable .  

i just was in high stress and high tension in this period . i hope this never happen for another
 

I do understand on your part and whos the one who do like to wait for too long speaking on their withdrawals which is already a big amount. 10 days is long and you are right they should really change or focus more on their support because this is one of the most important on any site would have because if theres problem arise it can easily resolve when theres an active support.

[mOgliE]

BTC-E is a bit slow I agree on that

But they never failed to keep their words!
Even if they act a bit slowly and aren't easy on verifications, they're always giving you what you deserve at the end.