> BTC-E >>>dont send my dolor after 3 days ... dont answer to my tickets

[stewart2012]

hello everyone

i requested for withdraw in https://btc-e.com site in  12 may 2017 via OKPAY for 575.42 $

IN 13 may in history section system prompt to me withdraw successfully completed but i didnt receive any fund in my OKPAY account

this pic is for history section :



and also you can see here my okpay account in received section no fund is not received in 14 may some minutes ago ....




what do i do ?


i sent 4 ticket to them but didnt answer to me ...














and also LIVE support always  offline ...






i dont know what can i do ... i hope you guys help me

[Sleepwalker2]

Since it is the weekend I wouldn't be surprised that you haven't got any reply yet.

Tell me, about okpay. I read somewhere, probably in a thread here, that they were not ok with bitcoin starting couple of months ago. At the same time I see it is an option in btc-e so that must not be the case. you know about this?

[stewart2012]

Since it is the weekend I wouldn't be surprised that you haven't got any reply yet.

Tell me, about okpay. I read somewhere, probably in a thread here, that they were not ok with bitcoin starting couple of months ago. At the same time I see it is an option in btc-e so that must not be the case. you know about this?

plz read my topic carefully my friend

system prompt withdarw suceessfully completed but where is my money ?

this is key point here ...

sorry this is my complain topic .. plz if you need any info about okpay search it in google or refer to their site or send pm to me ...

i made this topic for solve my problem and not another thing ... or anyone has similar issues like me plz share it here ...

[stewart2012]

PLZ everyone has  any similar problem like me share it here ...

in past i had many times withdraw and without any problem

i know this site earn very very much but why they want hurt to their famous ?

BTC-E support or BTC-E admin plz if you see this topic answer to my ticket as soon as possible .

I need a answer .,.. where is my money ?

we trusted to your site ... why you dont send my dolor to my account ?

[mindrust]

i sent 4 ticket to them but didnt answer to me ...

Calm down. They'll answer your questions soon. It's being investigated probably. Creating more tickets won't solve your problem faster.

You are also blaming the wrong company probably. If btc-e says that it is sent, then it is sent. Send your tickets to OKPAY too and hear them back. How do you know if OKPAY isn't responsible for this and blame btc-e right away?

Have your withdrawn cash from btc-e to OKPAY before? Is it your first time? I don't think FIAT withdrawals are instant.

"* USD Withdrawal within 72 hours"

This is from their website. That 3 days mean, 3 business days. Not 3 regular days. Expect your money on Wednesday, if you don't get them; then you can panic!!!! (even if they mean 3 regular days, they confirmed your withdrawal on 13.05.17. add 3 days and you should get your money till 16th May)

[stewart2012]

i sent 4 ticket to them but didnt answer to me ...

Calm down. They'll answer your questions soon. It's being investigated probably. Creating more tickets won't solve your problem faster.

You are also blaming the wrong company probably. If btc-e says that it is sent, then it is sent. Send your tickets to OKPAY too and hear them back. How do you know if OKPAY isn't responsible for this and blame btc-e right away?

Have your withdrawn cash from btc-e to OKPAY before? Is it your first time? I don't think FIAT withdrawals are instant.

"* USD Withdrawal within 72 hours"

This is from their website. That 3 days mean, 3 business days. Not 3 regular days. Expect your money on Wednesday, if you don't get them; then you can panic!!!! (even if they mean 3 regular days, they confirmed your withdrawal on 13.05.17. add 3 days and you should get your money till 16th May)

thank you so much for your great comment

yes my friend i had many receives in my okpay account that completed  instant so fast that you can see in second pic in my first post . but this is first time i withdraw via okpay in BTC-E

i was worry because  i see green tick near my order that prove they sent dolor to my account and if they sent really those dolor must to be in my account same date same time without any delay ...

my okpay account is active and dont have any issues .  

[Sleepwalker2]

system prompt withdarw suceessfully completed but where is my money ?

this is key point here ...

I do understand. I just created a ticket for the little problem I have. I will let you know when they have replied to mine to give you an idea of how much time it takes for them to reply.

[stewart2012]

I do understand. I just created a ticket for the little problem I have. I will let you know when they have replied to mine to give you an idea of how much time it takes for them to reply.

thank you my friend

also i found a notice in okpay FAQ section that say :

Due to security reasons in order to prevent unauthorized operations some of the payment methods (withdrawals via an exchanger) are monitored and processed manually within business days. If there is no problem with the payment - it is completed as soon as possible. We apologize for any inconvenience caused

so maybe they sent but okpay system still not confirmed . anyway if BTC-E support answer to me all things will clear .

[Sleepwalker2]

I do understand. I just created a ticket for the little problem I have. I will let you know when they have replied to mine to give you an idea of how much time it takes for them to reply.

thank you my friend

...

so maybe they sent but okpay system still not confirmed . anyway if BTC-E support answer to me all things will clear .

I got a reply from support. how about you?

[stewart2012]

I got a reply from support. how about you?

not yet my friend ...

can i ask when you made your ticket ?

i made a ticket for  them in 13may and today is 15 may and i have not  any answer yet .

[stewart2012]

this is answer from OKPAY SUPPORT :



Hello, thank you for contacting OKPAY Support!

Unfortunately, we cannot see any incoming transactions in your profile that wasn't processed, please contact the sender of funds in order to resolve your issue.

Sincerely yours,
OKPAY Team

BTC-E DIDNT SENT ANY FUND TO MY ACCOUNT YET ....

BUT according   dear friend ::: mindrust :::: post  in above   i am waiting for 16 may that 3 days finish

[Sleepwalker2]

not yet my friend ...

can i ask when you made your ticket ?

I made my ticket last evening, around 17:00 PM ( New York time ). The response was in my email this morning when I woke up.

[stewart2012]

I made my ticket last evening, around 17:00 PM ( New York time ). The response was in my email this morning when I woke up.

so you received a reply within 1 days and i dont receive any reply after 3 days ...

really shit support . maybe if your problem was about withdraw you have a condition like me ...

[stewart2012]

anybody can help me for give me BTC-E exchange site topic link ... maybe if i stick my topic there will be more effective

[Sleepwalker2]

so you received a reply within 1 days and i dont receive any reply after 3 days ...

really shit support . maybe if your problem was about withdraw you have a condition like me ...

After each of the new tickets you submitted you have received an email with a link to check the status. We are the status of your tickets?

Mine shows as "In Progress"

There's a "live support box" on the left but it shows offline as I type this. Wonder if it even turns online...

[stewart2012]

After each of the new tickets you submitted you have received an email with a link to check the status. We are the status of your tickets?

Mine shows as "In Progress"

There's a "live support box" on the left but it shows offline as I type this. Wonder if it even turns online...

JUST received this in same 13 may :


reza shahbazi,

Thank you for contacting us. This is an automated response confirming the receipt of your ticket. Our team will get back to you as soon as possible. When replying, please make sure that the ticket ID is kept in the subject so that we can track your replies. The request will be processed within 24 hours.

   Ticket ID: CWF-568-99262
   Subject: i dodnt receive any dolor on my okpay account yet
   Department: OKpay
   Type: Issue
   Status: Open
   Priority: Normal

completely lie ... what means 24 hours if i created that ticket in 13 may and today is 15 may

yes you said true ... nobody see them online till now .

[Sleepwalker2]

After each of the new tickets you submitted you have received an email with a link to check the status. We are the status of your tickets?

Mine shows as "In Progress"

There's a "live support box" on the left but it shows offline as I type this. Wonder if it even turns online...

JUST received this in same 13 may :


reza shahbazi,

Thank you for contacting us. This is an automated response confirming the receipt of your ticket. Our team will get back to you as soon as possible. When replying, please make sure that the ticket ID is kept in the subject so that we can track your replies. The request will be processed within 24 hours.

   Ticket ID: CWF-568-99262
   Subject: i dodnt receive any dolor on my okpay account yet
   Department: OKpay
   Type: Issue
   Status: Open
   Priority: Normal

completely lie ... what means 24 hours if i created that ticket in 13 may and today is 15 may

yes you said true ... nobody see them online till now .

at the bottom of mine I have this where I replaced my case number with xxx-xxx-xxxxx:

   Type: Issue
   Status: Open
   Priority: Normal

You can check the status of or update this ticket online at: https://support.btc-e1.com/index.php?/Tickets/Ticket/View/xxx-xxx-xxxxx

Kind regards,

BTC-e support

Int that url I pasted, try replacing xxx-xxx-xxxxx with the case numbers you have to see the current status of all of them

[stewart2012]

at the bottom of mine I have this where I replaced my case number with xxx-xxx-xxxxx:

  Type: Issue
   Status: Open
   Priority: Normal

You can check the status of or update this ticket online at: https://support.btc-e1.com/index.php?/Tickets/Ticket/View/xxx-xxx-xxxxx

Kind regards,

BTC-e support

Int that url I pasted, try replacing xxx-xxx-xxxxx with the case numbers you have to see the current status of all of them

thank you my friend

today i see my ticket priority from Normal changed to Private .. i dont know whats the means ?

   Type: Issue
   Status: Open
   Priority: Private





but no reply yet after 3day ... i just sure 100% they didnt send any fund to my OKPAY account still ...


I never satisfied of their support system ... also i see many members in this forum that closed their tickets without solve their problems .

[stewart2012]

today is 17 may 2017 and i still didnt receive any answer on my tickets ...

also they never reply messages on their twitter :










just refer to BTC-E twitter and see how many complain you see there :



https://twitter.com/btcecom



Have you trust to them still ?

[barota]

stewart2012 
all site exchange have a problem In Deposit and withdrawal these last days

poloniex.com
btc-e.com
c-cex.com