Make a reddit account and then send a private message to Mike-Poloniex, with details of your ticket and problem:
https://www.reddit.com/user/Mike-Poloniex/He is a Poloniex employee and usually sorts things out if you complain directly to him.
Thanks for your advice, but is there any poloniex employee in bitcointalk forum?
I don't think there is.
I have PM Mike at reddit and waiting for the reply. but His Last Reply at forum 2 days ago
If you don't get a reply, start a thread about your problem in the following subreddit:
https://www.reddit.com/r/BitcoinMarkets/They tend not to like bad publicity so always respond.