I lost my Daily loyalty bonus at Moon Bitcoin yesterday due to the faucet being unclaimable and showing a message which said something like "Sorry. Something very bad has happened......" for more than 24 hours.
I emailed the support about that issue, but my email wasn't delivered successfully. The response was: 452 <******@moonbit.co.in> Mailbox size limit exceeded.
Has anyone encountered the same issue?
You are not alone! I have lost mine too. And this is not the first time happening.
I'm sorry to hear that. I hope that is not a trick to remove our loyalty bonus purposely.
Yup. Same thing has happened to me. At first, I thought it was because my account got flagged for being an alt or bot because I use three different IP addresses on a regular basis. When I sent an email to
enquiries@moonbit.co.in, I get the same response as you.
My guess is that it has something to do with
Xapo's recent announcement that they are no longer covering fees for transactions.
Question, were you logging in via BTC address, or via Xapo.com account? I was using my Xapo account email address to log in, and I'm receiving the same error as you.
I use my Xapo account to log in and claim.