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Author Topic: Bitstamp SEPA deposit missing - SOLVED  (Read 610 times)
bd56
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May 29, 2017, 07:40:13 AM
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Dear Bitcoin community,

on May 23th I deposited some money through SEPA to Bitstamp exchange, but after seven days it's still not credited to my account. On their FAQ site, they're saying that it takes 1-3 days for them to process this, so there must be some issue somewhere.

I already created a support ticket, attached proof of transfer, but I don't get any answer. I also called them, but I get only automated message.

I'm really worried and don't know what to do.

Is there any person from Bitstamp exchange active here? Can anyone please help?

Thank you!
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xonix
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June 02, 2017, 11:16:42 PM
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I am having the exact same experience. I made the deposit on the 29th, the bank confirmed the funds were transferred successfully, and nothing appears in my bitstamp account. I've made a support ticket, emailed, tried phoning, no answer.
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June 02, 2017, 11:54:26 PM
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bd56 did your deposit come through in the end?
bd56
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June 05, 2017, 10:46:49 AM
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Yes, it did. They said that the system couldn't automatically match the deposit, because my name was a bit different on SEPA form compared to that on my bitstamp profile.
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