my long story with Bitmain and bitmainwarranty and S9

[philipma1957]

i don't get there answer yet  

Well I am earning on the   site  I am more then 0.01 earned  which is nice but no info on status of the r4 board

Just got the email from Bitmain Warranty saying my s9 b13 hash board is fixed. Total cost including shipping back to me was $250 minus a very nice repair service Beta Testers discount..

The board was repaired in 2 weeks, Love it! Now to see if they include a service report at least outlining what was done to repair it...

Phil, any word on your R4 board?

not yet.  I did earn a few bucks with the beta myrig  maybe 25-30  lost a lot to fees.

A suggestion to them would be do not send  small payments.  1 board  hardly earns anything...  if they  took  10 days and made 1 payment  fees would be 0.0002  instead of 4 or 5 x 0.0002 = 0.0008 or 0.0010

I have been exchanging messages with my rig  so maybe they will give me repair info  today or tommorrow.

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[mamiakimo]

they told me to send it to them for repair
and today they told me it's damaged and unfixable
It's fastest 300$ i lost in my entire life

[philipma1957]

they told me to send it to them for repair
and today they told me it's damaged and unfixable
It's fastest 300$ i lost in my entire life

where did you send it?

China?

or  Colorado, USA

I just got a bill for mine which I sent to Colorado  25 to ship to them  175 to repair 25 to ship back = 225 cost.  I am in New Jersey.

They did give me some mining  for the 1 board about 50 bucks  but could have been more  if they did 1 send of btc with 1 fee for 0.0002 instead of 4 smaller payments and 4 tx id payments  of 0.0002  all in all  an okay experience .  Since I did not send to China

[NotFuzzyWarm]

Sorry to hear that.
Have they said what the damage is? I can think of many things that would make a board unrepairable such as blown internal traces, lifted pads, burnt PCB, etc.
Again, this is why Bitmain Warranty (and Bitmain factory service) need to provide a report that says more than 'Fixed" or "Unrepairable"...

[mamiakimo]

they told me to send it to them for repair
and today they told me it's damaged and unfixable
It's fastest 300$ i lost in my entire life

where did you send it?

China?

or  Colorado, USA

I just got a bill for mine which I sent to Colorado  25 to ship to them  175 to repair 25 to ship back = 225 cost.  I am in New Jersey.

They did give me some mining  for the 1 board about 50 bucks  but could have been more  if they did 1 send of btc with 1 fee for 0.0002 instead of 4 smaller payments and 4 tx id payments  of 0.0002  all in all  an okay experience .  Since I did not send to China

USA

[mamiakimo]

Sorry to hear that.
Have they said what the damage is? I can think of many things such as blown internal traces, lifted pad, etc.
Again, this is why Bitmain Warranty (and Bitmain factory service) need to provide a report that says more than 'Fixed" or "Unrepairable"...

no they just told me it cannot fix
so i paid 300$ for 8 hours of hashing with 4.6TH

[Aurel577]

Sorry to hear that.
Have they said what the damage is? I can think of many things such as blown internal traces, lifted pad, etc.
Again, this is why Bitmain Warranty (and Bitmain factory service) need to provide a report that says more than 'Fixed" or "Unrepairable"...

no they just told me it cannot fix
so i paid 300$ for 8 hours of hashing with 4.6TH

Ouch! I just sent a board in to Denver and waiting to hear back. I think mine is repairable as it would hash great for a while then start to show xxx's and then stop. No high HW or heat issues from what I could see, just got tired of restarting the miner every couple hours.

[bit2255]

I just sent one of my R4s to Denver yesterday. Hopefully its fixable.

I asked about the myrig details, but nothing from them yet. I am sure they (Ashli) will let me know about that.

So right now, its wait a few days for them to receive it, and go from there.

[philipma1957]

they told me to send it to them for repair
and today they told me it's damaged and unfixable
It's fastest 300$ i lost in my entire life

where did you send it?

China?

or  Colorado, USA

I just got a bill for mine which I sent to Colorado  25 to ship to them  175 to repair 25 to ship back = 225 cost.  I am in New Jersey.

They did give me some mining  for the 1 board about 50 bucks  but could have been more  if they did 1 send of btc with 1 fee for 0.0002 instead of 4 smaller payments and 4 tx id payments  of 0.0002  all in all  an okay experience .  Since I did not send to China

USA

they sent me a refund for 200 and now say board is in a transition process.

   
"sale (Bitmain)
Jun 13, 00:36 CST

Hi Philip,

Thank you for the Paypal payment, it was billed to you by error while in transition process. $200 was fully refunded to you. We are sorry for the confusion you may have experienced!"

So I do not know what will happen next?

[NotFuzzyWarm]

Nice! So I take it, in a way was thing as OEM Warranty repair. Sans have having to ship the whole miner over to China that is

Think I'll ask about the bad board from the R4 I got early this year to see if they will do the same...  So far UPS still says the repaired s9 board (batch-13) should show up at work Friday

[philipma1957]

Nice! So I take it, in a way was thing as OEM Warranty repair. Sans have having to ship the whole miner over to China that is

Think I'll ask about the bad board from the R4 I got early this year to see if they will do the same...  So far UPS still says the repaired s9 board (batch-13) should show up at work Friday

yeah maybe you are right .  it did fall in the 6 month time for warranty.

and they are still sending me a little bit of coin as it mines.

this time they let it build up a little higher so the fees are not as bad.

[philipma1957]

the board is back i will be testing it


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[NotFuzzyWarm]

So far the s9b13 replacement board been working perfect for the past 5 days. Note that I said REPLACEMENT - not repaired.

As rather expected they returned a different board than what I sent in, different lot and other ID numbers. If they do things like industrial equipment companies handle it, the bad boards are examined and tested then binned into one of 3 categories:
1. Just needs something quick/simple for the repair, fix and return same board
2. Can be repaired - send to depot, give core credit, exchange with reworked board from stock for fee
3. NFG and cannot be reworked.

Now, #2 would explain why Bitmain Warranty and Bitmain proper do not give us a report on what was was fixed. However... As I have said many times in the past they should at least tell us what typically fails. With the 100's of boards that have been repaired they have to have a list of usual suspects for each type of failure seen.

[philipma1957]

  the repaired or replaced board (i did not check)

 is a  poor performer.

I will try a different psu  in a day or 2

[TheYankeesWin!]

Any luck  with the replacement board?

[philipma1957]

Any luck  with the replacement board?

Yes  if I drop to freq 470  I get good results.

If I was patient I good get my other  one of these  set it to 587  wire the good board from here to it.  along with  2 boards on it.

I would get 3x 4200  and 1 x 3200 =  15800

now I get 14200 for the two.

well better then 11500  for the   1.5 r4   I was getting before the repair.

[TheYankeesWin!]

So Phil  how is the fixed/replaced board doing?

[philipma1957]

I have it up to freq 475  no x's and hash is at  6729.

 I don't mind those numbers.  One last thing to do  is to remind myrig  of the hosting bonus due to me.  I think it is about 0.0015 btc  I will check that number.

[Dragonizer]

I have an S9 with one faulty board under warranty, the price to send the WHOLE unit back as is ridiculous !!!

I am based in the UK and don't know what to do !!!!

Plus who to send it with, it's not worth the price imo.

I would be better just voiding the warranty and just sending the board (but i doubt they would accept that).

So frustrating and confusing atm.

 

[Unacceptable]

I have an S9 with one faulty board under warranty, the price to send the WHOLE unit back as is ridiculous !!!

I am based in the UK and don't know what to do !!!!

Plus who to send it with, it's not worth the price imo.

I would be better just voiding the warranty and just sending the board (but i doubt they would accept that).

So frustrating and confusing atm.

 

That sucks......I don't have any problem sending back broken video cards with their crappy 3 YEAR WARRANTY LMAO!!!!!!!!!!!!!!