Livecoin Error When Buying Minereum

[MiBambino]

I entered my buy order for 50 MNE (0.06btc), and I got a message saying I had bought 11.5 MNE. My BTC is down with 0.06 so I paid enough, but I only received 11.5 instead of 50. Where did my 39.5 MNE go to?? Did this happen to someone else before?

[1714108395]

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[Charloz24]

The rest must be in an open order

[cahkalem]

I entered my buy order for 50 MNE (0.06btc), and I got a message saying I had bought 11.5 MNE. My BTC is down with 0.06 so I paid enough, but I only received 11.5 instead of 50. Where did my 39.5 MNE go to?? Did this happen to someone else before?

1st, check your order, maybe you will see there,,
2nd, try to make a ticket with your transactions
https://www.livecoin.net/chat/support
make sure you make a ticket, before your transactions is more than 30 days old,,
regards

[MiBambino]

I found the problem, the former node wasn't on, so I picked another one and my amount appeared again. It's a weird system