Poloniex Support

[torry28]

They did have a Dos attack to contend with, but I've also been waiting 3 weeks for a response on verification

It's been 2 months and I have still not received any reply for my ticket #172927

Try to re-send a support ticket to them. Since their mods are moved to help the suppport, i think you should get replied soon.

[1714866849]

1714866849

[1714866849]

1714866849

[remedcu]

They did have a Dos attack to contend with, but I've also been waiting 3 weeks for a response on verification

It's been 2 months and I have still not received any reply for my ticket #172927

Try to re-send a support ticket to them. Since their mods are moved to help the suppport, i think you should get replied soon.

I have tried creating different support tickets, and that have not yet assigned for the past one month!

[jabxtre]

I have the same issue, it's been 17 days that I created my ticket and have yet to hear back from them (4.5k NEM which would have been 3ETH back when I sent the coins). Tried through Twitter, Reddit, Support... nothing.

I even created another thread here but nothing yet.

Ticket #273730

As I said before, anyone can have backlog issues but if you're open with your customers they will know where they stand. Their problem is being silent thus they create anxiety and unecessary fear. This is what's hurting their reputation.

[ekiller]

Poloniex going as scam

...Days 4  Still wait for ETC deposit.    I finish mine to poloniex wallet.

[darkagentx]

Poloniex support activity is really going down the drain. Are they still processing tickets or not?

[alyssa85]

Poloniex support activity is really going down the drain. Are they still processing tickets or not?

They're still processing tivkets, they have a backlog. And the backlog isn't helped by people posting multiple tickets, which just go into teh queue behind the original ticket.

You could try posting about your problem on the following thread:

https://www.reddit.com/r/BitcoinMarkets/comments/6foeqy/exchange_issues_megathread_poloniex/

Mention all your ticket numbers, and also add the following  /u/mike-poloniex to your comment as it will send a personal message to him

[remedcu]

You could try posting about your problem on the following thread:

https://www.reddit.com/r/BitcoinMarkets/comments/6foeqy/exchange_issues_megathread_poloniex/

Mention all your ticket numbers, and also add the following  /u/mike-poloniex to your comment as it will send a personal message to him

Thanks for the info mate, just posted my 2 months pending ticket, let's see if I get any results.

[sonawer]

I sent in support of poloniex requests 2 times, unfortunately my tickets were unanswered. Apparently they maybe have a huge shortage of personnel, or they ignore the messages from users. Although for an organization registered in America, this behavior is very atypical.

[dreamer81]

Did Anyone get a reply from poloniex within the last month?
Im still waiting for my case to be answered. What more should i do to get my lidt coins back?

[remedcu]

More than 2 months and still no replies!

[remedcu]

I think Johnny is dead!





May the soul rest in peace!

P.S. Support Ticket Filed on May 24th 2017!

[Umbrella Holdings]

I think the number of poloniex support staff is very inadequate.
It is necessary to employ more employees in such a large exchange firm support team. (

[steamon]

I think the number of poloniex support staff is very inadequate.
It is necessary to employ more employees in such a large exchange firm support team. (

Yea Poloniex is not doing enough to keep their support up. Last ETC transaction took 1 week and guess what a DNotes transaction got missed by the system again who knows how long I must wait now. This is a serious issue and Poloniex needs to hire more support workers asap and fixes their deposits.

Currently, only Bittrex,c-cex and cryptopia are decent exchanges that have good support and are fast.

[remedcu]

I think Johnny is dead!





May the soul rest in peace!

P.S. Support Ticket Filed on May 24th 2017!

Well, I broke the silence and again replied to the message, let's see if this will give me some results.

[Fatunad]

I think Johnny is dead!





May the soul rest in peace!

P.S. Support Ticket Filed on May 24th 2017!

Well, I broke the silence and again replied to the message, let's see if this will give me some results.

Just keep going buddy and pissed them off on to your replies until they would answer and what the heck for about 2 months support ticket hasnt been answered yet? They do suck now bigtime. Knowing poloniex back in the past their service is smooth and without any problems but on now they are facing lots of issues not only on support problems but also into their deposits and withdrawal processes. If they would continue this then for sure this would be the cause of their fall.

[jdkarma627]

Is there no one from poloniex support grp on this forum or what?

So many fking complaints and no answer....

Once again lesson learned keep your money in personal wallets! Transfer on exchanges for gambling purposes only!

[Mahanton]

Is there no one from poloniex support grp on this forum or what?

So many fking complaints and no answer....

Once again lesson learned keep your money in personal wallets! Transfer on exchanges for gambling purposes only!

Nice words you have there. It do really sucks that poloniex having no word into these issues arising in the community regarding into their service. Never really keep your money on exchanges if you dont really like to have problems on withdrawing it and you will really experience such thing. It would really be a gamble if you do decide to transfer money on those sites.

[steamon]

Is there no one from poloniex support grp on this forum or what?

So many fking complaints and no answer....

Once again lesson learned keep your money in personal wallets! Transfer on exchanges for gambling purposes only!

Nice words you have there. It do really sucks that poloniex having no word into these issues arising in the community regarding into their service. Never really keep your money on exchanges if you dont really like to have problems on withdrawing it and you will really experience such thing. It would really be a gamble if you do decide to transfer money on those sites.

If you want to live trade you kinda need the funds on the exchange. Also for margin trades. I hope Bittrex add margin trading soon. Still waiting on my Dnotes has been like 5 days now and some are waiting over a month for their money insane. Why are still 25000 people using it?

[chance57]

I had 12 btc at the fork .. only 0.5 bch was credited
anybody else have this problem?

of course they arent responding to my support tickets
thanks
chance

[tyuner4]

Poloniex support has been slow for the past few months. I waited 2 months for my missing coins and it is not resolved.