Hello all
What happened:On Jun-01-2017 01:16:29 PM +UTC I sent 12000 Wings to Changelly service to exchange for BTC. (TRANSACTION #D6CE3F9F303E)
The transaction remained in state "processing" for hours und failed.
On Jun-02-2017 I contacted support via e-mail. I got an automatic response telling me, that they usually respond within 24 hours, but that they
are overloaded.
No further reaction
On Jun-06-2017 I contacted Changelly on Facebook
Within few hours they responded and asked me wether I'd like that they push the transaction again or if I wand my money back.
I choose the option Money back.
A bit later an Mail from Changelly Support asked me the same question. I overlooked this mail.
On Jun-07-2017 I contacted Changelly on Facebook again, because there was no refund.
Some houres later the asked me to provide my WINGS-Wallet Address
On Jun-08-2017 I sent them my WINGS-Wallet Address
Same day, changelly answered on Facebokk that the Money is on the way.
On Jun-09-2017 I complained, that there is no transaction on the Blockchain to my Wallet Address.
They respondet, that Money was sent, but for some reason it didn't make its way to the blockchain. I should wait for a couple of days
On Jun-14-2017 I wrote another Mail to the support team demanding to send my money back within 24 hours.
I posted this mail on the facebook-messenger too.
Asside from an automatic reply no reaction so far.
Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=823207Reference Link: https://changelly.comAmount scammed: 12000 Wings (~ 3BTC)
Payment Method: WINGS
Proof of Payment: My WINGS wallet to Changelly...
https://etherscan.io/tx/0x9ec81bd1db9fce6dc952192c39de1ff1df9771fa15affb7a6420185fe9c55010Changelly Transaction ID #D6CE3F9F303E
PM/Chat Logs: If necessary I could post all mails and the facebook-messenger thread.
Additional Notes:No I won't write an PM to the Changelly representant at bitcointalk. I've no understanding for their being overloaded. This only means that things break faster than Changelly can fix. And I don't accept any further excuses since my wings didn't vanish anywhere by any technical problem. Changelly moved them from the provided exchange address to 0x7d0bfb3f090c1c73188394e83e1708d63ba5b7ea and this address has a ballance of almost 20.000 Wings.