[ANN] Mistertango - Bitcoin friendly European Bank Account + free MasterCard

[alani123]

I had paid for a card order recently with Mistertango staff actually confirming my order about a week ago.

Is the bank going to consider giving out refunds to recent card orders at least?

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[LTU_btc]

I had paid for a card order recently with Mistertango staff actually confirming my order about a week ago.

Is the bank going to consider giving out refunds to recent card orders at least?

But their card was free, why did you had to pay for it? But yeah, if you paid for card just a week ago, I think you should get refund. Maybe try to talk with their support.

[plethora]

So what are the best alternative to order a new card from another provider? Any suggestions?

[alani123]

I had paid for a card order recently with Mistertango staff actually confirming my order about a week ago.

Is the bank going to consider giving out refunds to recent card orders at least?

But their card was free, why did you had to pay for it? But yeah, if you paid for card just a week ago, I think you should get refund. Maybe try to talk with their support.

Ordering a new card was not free.  I was in need of another debit card and asked mistertango if I could have a replacement or new card because the free one I had gotten couldn't be used anymore (my fault for breaking it.)

[LTU_btc]

I had paid for a card order recently with Mistertango staff actually confirming my order about a week ago.

Is the bank going to consider giving out refunds to recent card orders at least?

But their card was free, why did you had to pay for it? But yeah, if you paid for card just a week ago, I think you should get refund. Maybe try to talk with their support.

Ordering a new card was not free.  I was in need of another debit card and asked mistertango if I could have a replacement or new card because the free one I had gotten couldn't be used anymore (my fault for breaking it.)

That's true, card replacement isn't free. Now you definitely should require for refund.

[bitbunnny]

So what are the best alternative to order a new card from another provider? Any suggestions?

To my opinion the best alternative is Wirex. It's Visa, not Mastercard but unlike Mistertango I'm much happier with their service. They are not perfect but my card was never declined, they are much more user friendly and fees are more fair. Just hope they will not have the same problem soon, because there is obviously some issue with Bitcoin debit card prividers.

[plethora]

Thanks. I'll try Wirex!

[pickupcoin]

So what are the best alternative to order a new card from another provider? Any suggestions?

To my opinion the best alternative is Wirex. It's Visa, not Mastercard but unlike Mistertango I'm much happier with their service. They are not perfect but my card was never declined, they are much more user friendly and fees are more fair. Just hope they will not have the same problem soon, because there is obviously some issue with Bitcoin debit card prividers.

How much is fee there and what is the exchange rate used by Wirex?
tx.

[NeuroticFish]

How much is fee there and what is the exchange rate used by Wirex?
tx.

Their help page displays almost no fees (excepting ATM fee and account management).
However, their exchange rate earns them some % (I cannot tell exactly, it's somewhere between 1-3%, I didn't check for quite some time). And if your local currency is not EUR nor GBP you'll have to pay some extra fees (may be to cover forex, I don't know). Unless your local currency is USD, it's not worth having USD card since it has some more fees.

[alani123]

How much is fee there and what is the exchange rate used by Wirex?
tx.

Their help page displays almost no fees (excepting ATM fee and account management).
However, their exchange rate earns them some % (I cannot tell exactly, it's somewhere between 1-3%, I didn't check for quite some time). And if your local currency is not EUR nor GBP you'll have to pay some extra fees (may be to cover forex, I don't know). Unless your local currency is USD, it's not worth having USD card since it has some more fees.

The issue with Wirex has always been the exchange rates. In my opinion, they employ a very dishonest practice of not disclosing that they have a fixed fee within their exchange rate. They advertise 0% fees for Crypto-fiat conversions but that's simply not true. Their prices have a stable deviation from live prices.

[NeuroticFish]

The issue with Wirex has always been the exchange rates. In my opinion, they employ a very dishonest practice of not disclosing that they have a fixed fee within their exchange rate. They advertise 0% fees for Crypto-fiat conversions but that's simply not true. Their prices have a stable deviation from live prices.

That's correct. But it's not a singular case. I've also had AdvCash card and they also had similar "issue" with the conversion rate.

On the other hand, I also consider Mistertango minimum top-up fee incorrect, since many newbies that didn't read everything have found out that they've lost most of their small amount they wanted to use to test Mistertango. Then, if you deposit the big amounts to avoid the min fee issue, you have to pay other fees just because you keep money in their business.

Or AdvCash, while advertising that everything is free, they used to have not only the conversion rate, also a "gateway" fee, quite pricey.


Right now Wirex seems to be on the lower area of the fees between the few card businesses and their card seems to work well enough.
There is, of course, plenty of room for improvement for all of them. As soon as more such businesses will start running, there will have to be a competition and the service quality should rise and the fees decrease.

[jzarifis]

Anyone received the new Mistertango mastercard?

[LTU_btc]

Anyone received the new Mistertango mastercard?

No, because currently they don't offer new cards. All pre-orders were canceled because it seems that they still didn't found new card provider. Here is their message:

Dear client,

we are sorry to inform you that currently we have to cancel all preorders for cards due to a change process of card providers.

We’re working hard on a solution that’s good for our clients, but unfortunately it will still take some time. Just as soon as we’re able to accept new orders for cards, we will let know you all the details.

[jzarifis]

Anyone received the new Mistertango mastercard?

No, because currently they don't offer new cards. All pre-orders were canceled because it seems that they still didn't found new card provider. Here is their message:

Dear client,

we are sorry to inform you that currently we have to cancel all preorders for cards due to a change process of card providers.

We’re working hard on a solution that’s good for our clients, but unfortunately it will still take some time. Just as soon as we’re able to accept new orders for cards, we will let know you all the details.

Thanks for your info

[plethora]

Warning! Mistertango has not processed my SEPA payment for one week now. I've used this service several times before but this is the first time Mistertango required me to present a proof of source of the deposited Bitcoin. I send screenshots of my Bitcoin purchases but Mistertango support didn't answer during the whole day and the next. I then sent the proof again. Still no answer. I then sent it a third time the next day and got a new requirement to send more proofs which I did after five minutes. Mistertango then stopped answering again. The Mistertango support is extremely slow and very poor. They don't answer questions but only make one sentence requests over and over again. I've sent the the proof they require five times but still nothing.

My funds have been stuck during this whole week. If I at least could cancel the payment I could withdraw the Bitcoin and use PiixPay instead. My recommendation is to use PiixPay for SEPA transfers instead of Mistertango if you don't appreciate having your money stuck and being in contact with an unresponsive support. And I'd also be interested in alternatives to PiixPay and Mistertango for Bitcoin to SEPA if PiixPay also goes offline in the future. Does anyone know about any other services like this? Preferably with better support than Mistertango 

[plethora]

Update: I did finally get my payment canceled and my bitcoin returned. I don't think they were trying to steal the money but Mistertango support is not helpful at all. They only answer with one to five days between and doesn't answer questions. They only make the same request for docs over and over again. I will never use Mistertango again.

[jedaite]

On January the 31st Mistertango informed me I received a SEPA transfer and asked for documents. The transfer was not processed and visible in my account. I gave them said documents and for the past 8 days I got no replies from them.

I feel very uncomfortable since it's a lot of money and I would just want to have it processed or returned to source. This is no way to play with people's money.

Idk what happened to them, but they used to be much better in the past.

I just want to get my money back. I don't care if they close my account.

Mistertango, please answer my ticket.

[Zorg33]

I got about 350 USD on my account when the card stopped working.
Now I can't even login to my account...
Is there any chance I can got my money back?

[LTU_btc]

I got about 350 USD on my account when the card stopped working.
Now I can't even login to my account...
Is there any chance I can got my money back?

What message do you get after trying to login to your Mistertango account? Have you tried to contact their support. Their cards aren't working for a long time already, it's not likely that new cards will be launched soon. But it's still possible to withdraw money to your bank account using SEPA or SWIFT transfer.

[jedaite]

On January the 31st Mistertango informed me I received a SEPA transfer and asked for documents. The transfer was not processed and visible in my account. I gave them said documents and for the past 8 days I got no replies from them.

I feel very uncomfortable since it's a lot of money and I would just want to have it processed or returned to source. This is no way to play with people's money.

Idk what happened to them, but they used to be much better in the past.

I just want to get my money back. I don't care if they close my account.

Mistertango, please answer my ticket.

UPDATE: Just got my money credited to my account. All good, thanks!