For the second time in two weeks when I try to sign into my wallet they wont accept my identifier, it says see e-mail. when I go thre it says some other ip address tried to sign into my wallet but it is my ip address. I then click the link and when I try to sign again at the top right it says changing identifier and a hazard waste circle starts turning and never stops. I have tried draging the back up jason file into the box, no response.
I sent a request to the support and it was cancled saying problem had been resolved but nothing is different.
what have i done wrong and what can i do to get my coins out of this black hole never to return again?
?