HELP Blockchain.info wont let me sign into my wallet

[rbgrish]

For the second time in two weeks when I try to sign into my wallet they wont accept my identifier, it says see e-mail. when I go thre it says some other ip address tried to sign into my wallet but it is my ip address. I then click the link and when I try to sign again at the top right it says changing identifier and a hazard waste circle starts turning and never stops. I have tried draging the back up jason file into the box, no response.
I sent a request to the support and it was cancled saying problem had been resolved but nothing is different.
what have i done wrong and what can i do to get my coins out of this black hole never to return again??

[farlack]

Clear cache, restart computer, unplug modem for 60 seconds.

[rbgrish]

I"ll try that:  Thank You

[rbgrish]

No change same thing, only gives me the box for my identifier and when I enter it , says "Changing wallet identifier at the top right but never stops and gives me no chance to enter my password. I have tried my allias and have copied and pasted the origional identifier number from backup.
any help would be appreciated.

[rbgrish]

finally got in on my cell phone and got my coins out to my qt wallet. thanks for help. still cannot sign on computer dont understand. but got my coins.