Poloniex account hacked and all monies traded away,TICKET NUMBER #271818

[arsat14]

Hi Guys,

First of please be nice and constructive. I had my fortune stolen away and I am at a very bad place, infact I am depressed ($17000 worth of my savings that took me more than 8 years to save). I would appreciate if you guys can give me honest suggestions of what to do or if there is any chance Poloniex will refund me for the hack that happened.

So here is what happened as I sent email to Poloniex but they have not responded to me yet:

TICKET NUMBER # 271818

Dear Poloniex,
My account was hacked this morning at 2:50 am BST (british standard time). I am devastated as I had upwards of $17000 worth of portfolio of coins. Someone logged into my account, converted all the coins to BTC first, then to BCN, then he went on to a very illiquid BCN/XMR and started buying high and selling very low at huge spreads. I suspect he was on the other side of the trade to profit from it. I am sure you can easily find out who the culprit by checking on the other side of the trade.
Please check the activity between 2:50 am - 3:00 am BST (british standard time). This is a clear theft where your site has been hacked to gain access to my account and upwards of $17000 was stolen from my account.
I have contacted the Attorney General at your state who has advised me to contact you directly first before taking it further with him.
I have the evidence of the email I received at 2:50 am BST, the ip address where it was logged in from and I have also downloaded the transactions to prove it.
Please look into this issue asap and get back to me please. This is my hard earned savings over past 7 years and I will leave no stone unturned to get this resolved.
Thanks

So here is the email above. Please suggest what to do, I have also reported it to Police and action fraud. I did not have 2FA. I did not use this password on any other sites.
I know I am very silly not to have 2FA. This thread is all about what options I have, please suggest.

Thanks in advance


HERE IS HOW THE ATTACK UNFOLDED

Here is how the attack unfolded:

Someone hacked into my account on the 26th of June at 02:50 AM BST (British standard time) to do unauthorised trading. First he converted all my coins into bitcoin. Then bought BCN form BTC. Then the attacker went on to XMR/BCN (which is very illiquid) and traded a very wide spread, kept buying very high and selling very low until my account turned from $17000 to mere $450. To carry out this attack the hacker must have been on the other side of this illiquid XMR/BCN pair to profit from i.e., collecting huge spread in the process by trading his account against my hacked account

STEP 1: CONVERTING ALL MY COINS TO BTC

Date   Market   Category   Type   Price   Amount
26/06/2017 02:55   BTS/BTC   Exchange   Sell   0.00010483   1590.715688
26/06/2017 02:55   BTS/BTC   Exchange   Sell   0.00010413   448.875
26/06/2017 02:55   BTS/BTC   Exchange   Sell   0.0001041   1805.496701
26/06/2017 02:55   BTS/BTC   Exchange   Sell   0.00010409   3144.41261
26/06/2017 02:55   DASH/BTC   Exchange   Sell   0.06699959   0.89588201
26/06/2017 02:55   EMC2/BTC   Exchange   Sell   0.00002954   335.598172
26/06/2017 02:55   EMC2/BTC   Exchange   Sell   0.0000295   774.6756601
26/06/2017 02:55   EMC2/BTC   Exchange   Sell   0.00002931   3.41180585
26/06/2017 02:55   EMC2/BTC   Exchange   Sell   0.0000293   3.41297029
26/06/2017 02:55   EMC2/BTC   Exchange   Sell   0.00002925   341.8808419
26/06/2017 02:55   EMC2/BTC   Exchange   Sell   0.00002923   3.42114367
26/06/2017 02:55   EMC2/BTC   Exchange   Sell   0.00002922   3.42231449
26/06/2017 02:55   EMC2/BTC   Exchange   Sell   0.00002921   3.42348611
26/06/2017 02:55   EMC2/BTC   Exchange   Sell   0.0000292   3.42465854
26/06/2017 02:55   EMC2/BTC   Exchange   Sell   0.00002919   3.42583177
26/06/2017 02:55   EMC2/BTC   Exchange   Sell   0.00002918   3.4270058
26/06/2017 02:55   EMC2/BTC   Exchange   Sell   0.00002917   3.42818064
26/06/2017 02:55   EMC2/BTC   Exchange   Sell   0.00002916   3.42935629
26/06/2017 02:55   EMC2/BTC   Exchange   Sell   0.00002915   3.43053274
26/06/2017 02:55   EMC2/BTC   Exchange   Sell   0.00002913   3.43288806
26/06/2017 02:55   EMC2/BTC   Exchange   Sell   0.00002912   3.43406694
26/06/2017 02:55   EMC2/BTC   Exchange   Sell   0.00002911   3.43524663
26/06/2017 02:55   EMC2/BTC   Exchange   Sell   0.0000291   3.43642712
26/06/2017 02:55   EMC2/BTC   Exchange   Sell   0.00002909   3.43760843
26/06/2017 02:55   EMC2/BTC   Exchange   Sell   0.00002908   3.43879055
26/06/2017 02:55   EMC2/BTC   Exchange   Sell   0.00002907   3.43997349
26/06/2017 02:55   EMC2/BTC   Exchange   Sell   0.00002907   4467.303294
26/06/2017 02:55   GAME/BTC   Exchange   Sell   0.00158738   484.8682556
26/06/2017 02:55   GAME/BTC   Exchange   Sell   0.00158737   313.9317444
26/06/2017 02:56   XRP/BTC   Exchange   Sell   0.00010416   999.6340003
26/06/2017 02:56   ZEC/BTC   Exchange   Sell   0.12540007   3.25036868
26/06/2017 02:56   ZEC/BTC   Exchange   Sell   0.12540006   7.1795983
26/06/2017 02:56   ZEC/BTC   Exchange   Sell   0.12540001   5.2431235


STEP 2: EXCHANGE BTC FOR BCN

Date   Market   Category   Type   Price   Amount
26/06/2017 02:56   BCN/BTC   Exchange   Buy   0.00000113   59272.84047
26/06/2017 02:56   BCN/BTC   Exchange   Buy   0.00000113   178.1245725
26/06/2017 02:56   BCN/BTC   Exchange   Buy   0.00000113   13321.02993
26/06/2017 02:56   BCN/BTC   Exchange   Buy   0.00000113   69900
26/06/2017 02:56   BCN/BTC   Exchange   Buy   0.00000113   80995.4
26/06/2017 02:56   BCN/BTC   Exchange   Buy   0.00000113   120185.7244
26/06/2017 02:56   BCN/BTC   Exchange   Buy   0.00000113   602409.6386
26/06/2017 02:56   BCN/BTC   Exchange   Buy   0.00000113   367221.477
26/06/2017 02:56   BCN/BTC   Exchange   Buy   0.00000113   26745.53571
26/06/2017 02:56   BCN/BTC   Exchange   Buy   0.00000114   44136.3825
26/06/2017 02:56   BCN/BTC   Exchange   Buy   0.00000114   34648.81477
26/06/2017 02:56   BCN/BTC   Exchange   Buy   0.00000114   131.5789474
26/06/2017 02:56   BCN/BTC   Exchange   Buy   0.00000114   1324.999999
26/06/2017 02:56   BCN/BTC   Exchange   Buy   0.00000114   4647.389196
26/06/2017 02:56   BCN/BTC   Exchange   Buy   0.00000114   1324.999999
26/06/2017 02:56   BCN/BTC   Exchange   Buy   0.00000114   654545.0659
26/06/2017 02:56   BCN/BTC   Exchange   Buy   0.00000114   218000
26/06/2017 02:56   BCN/BTC   Exchange   Buy   0.00000114   185.4027405
26/06/2017 02:56   BCN/BTC   Exchange   Buy   0.00000114   26623.01727
26/06/2017 02:56   BCN/BTC   Exchange   Buy   0.00000114   986.5
26/06/2017 02:56   BCN/BTC   Exchange   Buy   0.00000114   1322
26/06/2017 02:56   BCN/BTC   Exchange   Buy   0.00000114   412161.8432
26/06/2017 02:56   BCN/BTC   Exchange   Buy   0.00000114   1324.999999
26/06/2017 02:56   BCN/BTC   Exchange   Buy   0.00000114   150.0663717
26/06/2017 02:56   BCN/BTC   Exchange   Buy   0.00000114   1324.999999
26/06/2017 02:56   BCN/BTC   Exchange   Buy   0.00000114   1324.999999
26/06/2017 02:56   BCN/BTC   Exchange   Buy   0.00000114   378442.6232
26/06/2017 02:56   BCN/BTC   Exchange   Buy   0.00000114   1000
26/06/2017 02:56   BCN/BTC   Exchange   Buy   0.00000114   175000
26/06/2017 02:56   BCN/BTC   Exchange   Buy   0.00000114   14621.3292
26/06/2017 02:56   BCN/BTC   Exchange   Buy   0.00000114   91423.83194
26/06/2017 02:56   BCN/BTC   Exchange   Buy   0.00000114   1538148.525
26/06/2017 02:57   BCN/BTC   Exchange   Buy   0.00000114   315275.8772



STEP 3:  BUY HIGH AND SELL LOW ON BCN/XMR (potentially sitting on the other side collecting the spread)

Date   Market   Category   Type   Price   Amount
26/06/2017 02:58   BCN/XMR   Exchange   Sell   5.887E-05   4674.970916
26/06/2017 02:58   BCN/XMR   Exchange   Sell   5.886E-05   80735.18691
26/06/2017 02:58   BCN/XMR   Exchange   Sell   5.886E-05   7.57050629
26/06/2017 02:58   BCN/XMR   Exchange   Sell   5.886E-05   5.94189602
26/06/2017 02:58   BCN/XMR   Exchange   Sell   5.886E-05   5441.088052
26/06/2017 02:58   BCN/XMR   Exchange   Sell   5.885E-05   8906.780966
26/06/2017 02:58   BCN/XMR   Exchange   Sell   5.882E-05   523.2942593
26/06/2017 02:58   BCN/XMR   Exchange   Sell   5.861E-05   3977.657
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.0000586   3300.7546
26/06/2017 02:58   BCN/XMR   Exchange   Sell   5.853E-05   141.66457
26/06/2017 02:58   BCN/XMR   Exchange   Sell   5.799E-05   8620.83829
26/06/2017 02:58   BCN/XMR   Exchange   Sell   5.762E-05   13994.92212
26/06/2017 02:58   BCN/XMR   Exchange   Sell   5.746E-05   104.0725224
26/06/2017 02:58   BCN/XMR   Exchange   Sell   5.735E-05   168943.4675
26/06/2017 02:58   BCN/XMR   Exchange   Sell   5.731E-05   536.1849055
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.0000572   91.74545454
26/06/2017 02:58   BCN/XMR   Exchange   Sell   5.699E-05   9091.074383
26/06/2017 02:58   BCN/XMR   Exchange   Sell   5.695E-05   358.2730872
26/06/2017 02:58   BCN/XMR   Exchange   Sell   5.607E-05   39329.59247
26/06/2017 02:58   BCN/XMR   Exchange   Sell   5.606E-05   12105.36604
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.000056   35714.28554
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.000056   44642.85714
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.000056   93.41535714
26/06/2017 02:58   BCN/XMR   Exchange   Sell   5.599E-05   9091.074383
26/06/2017 02:58   BCN/XMR   Exchange   Sell   5.598E-05   1.80421579
26/06/2017 02:58   BCN/XMR   Exchange   Sell   5.586E-05   1118.808514
26/06/2017 02:58   BCN/XMR   Exchange   Sell   5.513E-05   90694.72157
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.0000551   2283.690563
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.000055   990
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.000055   2000
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.000055   100
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.000055   100
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.000055   1000
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.000055   38499.04
26/06/2017 02:58   BCN/XMR   Exchange   Sell   5.499E-05   9091.074383
26/06/2017 02:58   BCN/XMR   Exchange   Sell   5.483E-05   1139.918108
26/06/2017 02:58   BCN/XMR   Exchange   Sell   5.473E-05   45673.07692
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.000054   37037.03704
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.000054   2000
26/06/2017 02:58   BCN/XMR   Exchange   Sell   5.379E-05   1161.83961
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.0000535   47004.15421
26/06/2017 02:58   BCN/XMR   Exchange   Sell   5.347E-05   46751.9685
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.0000533   1988.743152
26/06/2017 02:58   BCN/XMR   Exchange   Sell   5.325E-05   20944.09527
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.0000532   187969.9248
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.000053   34423.65019
26/06/2017 02:58   BCN/XMR   Exchange   Sell   5.276E-05   1184.620779
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.0000525   27526.34213
26/06/2017 02:58   BCN/XMR   Exchange   Sell   5.223E-05   38292.16925
26/06/2017 02:58   BCN/XMR   Exchange   Sell   5.221E-05   47883.06452
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.000052   11979.19308
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.000052   556.8425
26/06/2017 02:58   BCN/XMR   Exchange   Sell   5.181E-05   1.94943061
26/06/2017 02:58   BCN/XMR   Exchange   Sell   5.121E-05   58582.30892
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.000051   19607.84314
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.000051   500
26/06/2017 02:58   BCN/XMR   Exchange   Sell   5.094E-05   49070.24793
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.00005   2000
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.00005   8238.9328
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.00005   100
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.00005   5680
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.00005   500
26/06/2017 02:58   BCN/XMR   Exchange   Sell   4.987E-05   17022.35808
26/06/2017 02:58   BCN/XMR   Exchange   Sell   4.977E-05   60277.27547
26/06/2017 02:58   BCN/XMR   Exchange   Sell   4.968E-05   50317.79661
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.0000495   202020.202
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.000049   13425.43367
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.000049   1059
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.000049   5756.03
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.000049   500
26/06/2017 02:58   BCN/XMR   Exchange   Sell   4.881E-05   22848.10393
26/06/2017 02:58   BCN/XMR   Exchange   Sell   4.842E-05   51630.43478
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.000048   10.625
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.000048   500
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.000048   131516.4717
26/06/2017 02:58   BCN/XMR   Exchange   Sell   4.795E-05   24272.80944
26/06/2017 02:58   BCN/XMR   Exchange   Sell   4.783E-05   2.11164541
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.0000475   16.03052631
26/06/2017 02:58   BCN/XMR   Exchange   Sell   4.715E-05   53013.39286
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.0000471   213.4694268
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.000047   500
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.000047   4264707.907
26/06/2017 02:58   BCN/XMR   Exchange   Buy   0.0000602   3164.0142
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.021E-05   2916.2629
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.074E-05   2493.666412
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.105E-05   10828.10402
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.113E-05   4074.274417
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.265E-05   116.1580385
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.265E-05   9713.187093
26/06/2017 02:58   BCN/XMR   Exchange   Buy   0.000063   7980
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.309E-05   298.8293266
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.326E-05   201.8952973
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.327E-05   400681.0796
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.329E-05   4759.920572
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.329E-05   340969.5528
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.349E-05   570.5983376
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.366E-05   234.9259049
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.426E-05   2845.660706
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.441E-05   98.01294347
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.516E-05   550.543843
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.547E-05   15274.17138
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.573E-05   2500
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.585E-05   1.8
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.599E-05   120263.334
26/06/2017 02:58   BCN/XMR   Exchange   Buy   0.000066   80000
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.611E-05   21422.44154
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.621E-05   360.6507619
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.621E-05   112350.767
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.658E-05   3415.547555
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.663E-05   806.9169328
26/06/2017 02:58   BCN/XMR   Exchange   Buy   0.0000667   42437.93762
26/06/2017 02:58   BCN/XMR   Exchange   Buy   0.0000668   80000
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.681E-05   304.6794857
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.699E-05   19970
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.699E-05   3206873.721
26/06/2017 02:58   BCN/XMR   Exchange   Sell   5.634E-05   1700.12886
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.000047   4485532.328
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.118E-05   1121.922674
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.298E-05   134779.4884
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.559E-05   20000
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.699E-05   1051437.124
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.699E-05   1.97766106
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.699E-05   1983484.409
26/06/2017 02:58   BCN/XMR   Exchange   Sell   4.701E-05   24430.74249
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.000047   3158417.117
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.697E-05   121882.2575
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.699E-05   2114199.137
26/06/2017 02:58   BCN/XMR   Exchange   Sell   0.000047   2230491.191
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.242E-05   97892.15736
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.657E-05   20000
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.699E-05   381120.4842
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.699E-05   1.97766106
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.699E-05   1.97766106
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.699E-05   1.88978763
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.699E-05   1.88978763
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.699E-05   1.88978763
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.699E-05   1.88978764
26/06/2017 02:58   BCN/XMR   Exchange   Buy   6.699E-05   1062006.459
26/06/2017 02:59   BCN/XMR   Exchange   Sell   0.0000534   10666.77678
26/06/2017 02:59   BCN/XMR   Exchange   Sell   0.000047   1492923.806
26/06/2017 02:59   BCN/XMR   Exchange   Sell   0.000047   2549.400068
26/06/2017 02:59   BCN/XMR   Exchange   Sell   0.000047   50988.05572
26/06/2017 02:59   BCN/XMR   Exchange   Buy   6.198E-05   408422.6922
26/06/2017 02:59   BCN/XMR   Exchange   Buy   0.000062   5427.485332
26/06/2017 02:59   BCN/XMR   Exchange   Buy   6.228E-05   36147.77078
26/06/2017 02:59   BCN/XMR   Exchange   Buy   6.699E-05   647567.6459
26/06/2017 02:59   BCN/XMR   Exchange   Sell   5.584E-05   857.6760387
26/06/2017 02:59   BCN/XMR   Exchange   Sell   0.000047   1093964.004
26/06/2017 02:59   BCN/XMR   Exchange   Buy   6.699E-05   799807.093
26/06/2017 02:59   BCN/XMR   Exchange   Sell   0.000047   797807.5753
26/06/2017 02:59   BCN/XMR   Exchange   Buy   6.657E-05   380818.5655
26/06/2017 02:59   BCN/XMR   Exchange   Buy   6.659E-05   20000
26/06/2017 02:59   BCN/XMR   Exchange   Buy   6.699E-05   157521.6889
26/06/2017 02:59   BCN/XMR   Exchange   Sell   0.000047   556944.4037
26/06/2017 02:59   BCN/XMR   Exchange   Buy   6.615E-05   383236.4612
26/06/2017 02:59   BCN/XMR   Exchange   Buy   6.617E-05   9044.32432
26/06/2017 02:59   BCN/XMR   Exchange   Sell   0.000047   391300.0835
26/06/2017 02:59   BCN/XMR   Exchange   Buy   6.615E-05   278723.3007
26/06/2017 02:59   BCN/XMR   Exchange   Sell   5.217E-05   19139.35231
26/06/2017 02:59   BCN/XMR   Exchange   Sell   4.701E-05   6400.635184
26/06/2017 02:59   BCN/XMR   Exchange   Sell   0.000047   252486.505
26/06/2017 02:59   BCN/XMR   Exchange   Buy   6.615E-05   3536.569787
26/06/2017 03:00   BCN/XMR   Exchange   Buy   6.615E-05   100976.5906
26/06/2017 03:00   BCN/XMR   Exchange   Buy   6.617E-05   10955.67568
26/06/2017 03:00   BCN/XMR   Exchange   Buy   6.699E-05   84161.39945
26/06/2017 03:00   BCN/XMR   Exchange   Sell   0.000047   199131.16
26/06/2017 03:00   BCN/XMR   Exchange   Buy   6.615E-05   140697.8605
26/06/2017 03:00   BCN/XMR   Exchange   Sell   5.258E-05   140346.1158
26/06/2017 03:00   BCN/XMR   Exchange   Buy   6.614E-05   111708.5747
26/06/2017 03:00   BCN/XMR   Exchange   Sell   5.258E-05   7131.833572
26/06/2017 03:00   BCN/XMR   Exchange   Sell   0.000047   104297.4697
26/06/2017 03:00   BCN/XMR   Exchange   Buy   6.612E-05   79981.08567
26/06/2017 03:00   BCN/XMR   Exchange   Sell   4.831E-05   8927.255227
26/06/2017 03:00   BCN/XMR   Exchange   Sell   0.000047   70853.87773

[BTCIV]

Your money are most probably gone , this is the downside of crypto.

It saddens me when I see these stories and i just don't understand why people do this? Why keep money you can't afford to loose on an exchange?
Not even 2FA ? I'm sorry to say but you definitely deserve it. You just don't do this man in this days anymore.

Never get comfortable whit money, you worked 8 years to make it but you did not took 1-2h more to setup proper wallets on your computer and store everything safely.

[arsat14]

Thanks for your response BTCIV. But I am looking at options here BTCIV.

This is a clear case of theft and I have notified poloniex about it. 2FA is optional not mandatory by poloniex. I totally agree I should have had it on my account.

But nonetheless the money has been stolen from the exchange who were the custodian of my coins. Should they not do something about this? what are my options here to get this recovered. I have downloaded the list of trades the hacker did, i have have the market snapshot showing the irregular activity.

Please help me out here instead of just saying what has already happened

Thanks

[alyssa85]

Thanks for your response BTCIV. But I am looking at options here BTCIV.

This is a clear case of theft and I have notified poloniex about it. 2FA is optional not mandatory by poloniex. I totally agree I should have had it on my account.

But nonetheless the money has been stolen from the exchange who were the custodian of my coins. Should they not do something about this? what are my options here to get this recovered. I have downloaded the list of trades the hacker did, i have have the market snapshot showing the irregular activity.

Please help me out here instead of just saying what has already happened

Thanks

You can ask them to investigate HOW the money was stolen. First, instead of sending an email, raise a ticket with support.

Once you have raised the ticket and have a ticket number, make an account on reddit, and then contact Mike-Poloniex (https://www.reddit.com/user/Mike-Poloniex/) via private mesage, quoting your ticket number and explaining what happened. They should be able to investigate and tell you the IP addresses of whoever stole your coins, and which countries they were in. After that, you need to contact the police to get them to track down the thieves.

[EXtremeAEX]

Do you mind explaining more about how your account was hacked?

Did someone gain access to your account and sold your coins at a low price? What happened after that? Did the 'scammer' not withdraw anything from your account?

If you have any other exchange sites/online wallets with BTC, do change your passwords if they are the same. You might not have a lot options now but the best you can to is to stop this from happening again. If the scammer indeed has taken away all your coins, if would be hard for you to get back your coin, sadly.

Did you know anyone who might have gained access to your computer? That might be a possibility too.

[arsat14]

Thanks for your response BTCIV. But I am looking at options here BTCIV.

This is a clear case of theft and I have notified poloniex about it. 2FA is optional not mandatory by poloniex. I totally agree I should have had it on my account.

But nonetheless the money has been stolen from the exchange who were the custodian of my coins. Should they not do something about this? what are my options here to get this recovered. I have downloaded the list of trades the hacker did, i have have the market snapshot showing the irregular activity.

Please help me out here instead of just saying what has already happened

Thanks

You can ask them to investigate HOW the money was stolen. First, instead of sending an email, raise a ticket with support.

Once you have raised the ticket and have a ticket number, make an account on reddit, and then contact Mike-Poloniex (https://www.reddit.com/user/Mike-Poloniex/) via private mesage, quoting your ticket number and explaining what happened. They should be able to investigate and tell you the IP addresses of whoever stole your coins, and which countries they were in. After that, you need to contact the police to get them to track down the thieves.

Thanks for your response alyssa. I have already raised a ticked witht them and they have not yet gotten back to me. I have the ip address from where the hacker logged into my account. Ip address is 119.26.200.230, a quick search shows its from Kobe Japan, Jupiter Telecommunications Co.

Do you suggest I should speak to police in Japan? I am based in London,

thanks

[arsat14]

Do you mind explaining more about how your account was hacked?

Did someone gain access to your account and sold your coins at a low price? What happened after that? Did the 'scammer' not withdraw anything from your account?

If you have any other exchange sites/online wallets with BTC, do change your passwords if they are the same. You might not have a lot options now but the best you can to is to stop this from happening again. If the scammer indeed has taken away all your coins, if would be hard for you to get back your coin, sadly.

Did you know anyone who might have gained access to your computer? That might be a possibility too.

Someone got hold of my password and logged in from an IP address in Japan, I am based in London.
Here is how the money was stolen, He did not withdraw any. I had notional value of $17000 in different coins. He converted them to BCN, then he went on and started trading BCN on a very wide spread. He sat on the other side of the trade and kept buying and selling from my account, buying high and selling low, him collecting the spread in that time. He kept doing this until my $17000 was reduced to mere $400.

It was a hacker from Japan according to login email

[BTCIV]

Forget about the IP , it is most probably a VPN.

Best to do is wait poloniex investigate and if they can't do nothing (which is most probable) file the complaint in Delaware and hope that police will do something ( I never heard of any case police recovered crypto).

To me it is lost, ofc until now the scammer withdrawn everything and probably used Monero too so very litte change of tracking anything after that. But good luck is better to try then to give up

Also do you access everything from Windows? Beter swich to a mac or linux and even then use a proper Antivirus like BitDefender and avoid dodgy places.

[CardShare]

No 2F.... really.... Why would you not protect your assets with as many layers of security that are available to you...

I think the outcome will be one of well sorry but it's your responsibility to ensure your account stays uncompromised.

Further to this your machine must be compromised some way for attackers to get access to the account in the first place.

[mmhaimhai]

Thats why 2fa is very important for an account for safety reasons. What you lose is such a huge amount. Dont you remember signing in to anu site before that happen? Last week i have found a fake/phishing site that looks like exactly as poloniex. By the way if you pass ticket on support surely they would make an investigation about what happen but I dont think they can make any action to refund what you lose.

[EXtremeAEX]

Someone got hold of my password and logged in from an IP address in Japan, I am based in London.
Here is how the money was stolen, He did not withdraw any. I had notional value of $17000 in different coins. He converted them to BCN, then he went on and started trading BCN on a very wide spread. He sat on the other side of the trade and kept buying and selling from my account, buying high and selling low, him collecting the spread in that time. He kept doing this until my $17000 was reduced to mere $400.

It was a hacker from Japan according to login email

Thats the thing which I don't get The thing is even if the hacker sells low and buy high from your account, there's no way he can ensure he is the want who will receive what you sell or what you buy. Did you set your settings such that you receive email notifications or require validation upon withdrawals?

I really have no clue what is going on, but there might be some reason behind such activity which is possible to find. I have some suspicions but I do not dare confirm for now.

[helloge]

Do you mind explaining more about how your account was hacked?

Did someone gain access to your account and sold your coins at a low price? What happened after that? Did the 'scammer' not withdraw anything from your account?

If you have any other exchange sites/online wallets with BTC, do change your passwords if they are the same. You might not have a lot options now but the best you can to is to stop this from happening again. If the scammer indeed has taken away all your coins, if would be hard for you to get back your coin, sadly.

Did you know anyone who might have gained access to your computer? That might be a possibility too.

Someone got hold of my password and logged in from an IP address in Japan, I am based in London.
Here is how the money was stolen, He did not withdraw any. I had notional value of $17000 in different coins. He converted them to BCN, then he went on and started trading BCN on a very wide spread. He sat on the other side of the trade and kept buying and selling from my account, buying high and selling low, him collecting the spread in that time. He kept doing this until my $17000 was reduced to mere $400.

It was a hacker from Japan according to login email

Sad to hear that, the problem may be why your password is stolen. So it is very important for us to keep the password as much safe as possible.

[pedrog]

Your money is lost, and it's a very expensive lesson for you, use secure computers, unique passwords and always enable two factor authentication.

Poloniex ain't gonna refund anything as you cannot show you're not the one defrauding them.

Police ain't gonna start an international investigation because so little money and also because you can be the one on both ends of that 'hack'.

[Mallyx]

No 2FA: it's mandatory nowaday.
Holding all your stack on an exchange: coins aren't yours.

Just 2 major failures.

I don't think Poloniex can do anything for you.

[unusualfacts30]

that sucks. It's not very smart idea to NOT use 2fa when dealing with so much money. I have 2fa set up on every website I use. I hope you get your money back.

[TheOATeam]

Me. Mt. gox 2013. Didn't have 2FA enabled. Russian hacker got my PW from a Bitcoin forum dump and I had used the same email and PW for my Gox acct. Can't get any dumber than that.

$4000 in BTC at the time, lost.

I've never not used 2FA again. Most expensive but best lesson I've ever learned.

[arsat14]

Someone got hold of my password and logged in from an IP address in Japan, I am based in London.
Here is how the money was stolen, He did not withdraw any. I had notional value of $17000 in different coins. He converted them to BCN, then he went on and started trading BCN on a very wide spread. He sat on the other side of the trade and kept buying and selling from my account, buying high and selling low, him collecting the spread in that time. He kept doing this until my $17000 was reduced to mere $400.

It was a hacker from Japan according to login email

Thats the thing which I don't get The thing is even if the hacker sells low and buy high from your account, there's no way he can ensure he is the want who will receive what you sell or what you buy. Did you set your settings such that you receive email notifications or require validation upon withdrawals?

I really have no clue what is going on, but there might be some reason behind such activity which is possible to find. I have some suspicions but I do not dare confirm for now.

He can make sure he is the one i trade with, as he chooses a very illiquid stock which has a very large spread, buying at 70 and selling at 40. He sits inside the spread at a low volume time and keeps trading very quickly and I keep paying him the spread of thirty until my funds get depleted. Does that make sense?

Yes I did have email setup, i got email at 2:50 am when i was asleep. The ip adress lookup shows an IP in Kobe Japan

[shifty30]

a couple of lessons, ALWAYS use unique password or even special email accounts to make it even harder, just like linkedin hacks etc all ur previous passwords are already out in the open so stop (re)using old password, enable 2fa

mostlikely you wont get ur money back, sorry to hear about it hopefully in the next wave (whenever that is) you can make some nice profits and PLEASE..... TAKE OUT SOME PROFITS when u got some. because the most important rule is and will always be..... DONT PLAY WITH MONEY YOU CANT MISS!!!!

[arsat14]

Your money is lost, and it's a very expensive lesson for you, use secure computers, unique passwords and always enable two factor authentication.

Poloniex ain't gonna refund anything as you cannot show you're not the one defrauding them.

Police ain't gonna start an international investigation because so little money and also because you can be the one on both ends of that 'hack'.

Yes I know what you mean, but you can apply this argument to any crime, like lost/stolen item, the victim can always be the one defrauding the system/the insurers/the banks

[benthach]

if your account hacked then it is done, no one can help you about it or don't expecting polo to pay you back. simple as that.