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Author Topic: Bitmain+Bitmain Warrenty Poor communication and service?  (Read 677 times)
Evan
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June 29, 2017, 08:27:55 PM
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Has anyone had problems with Bitmain, trying to get out of warranty work?

Very long story short. I bought a R4 back in December/Jan of 2016. Unit caught on Fire right after doing the ant-bleed patch on or around May 1.

Spoke to bitmain, for a week or more, They assured me the unit still had warranty on it until June 22-2017, and as long as I mailed it before then we'd be fine. . Fast forward a week Bitmain china stells me they have no r4 stock or items and I will need to work with Colorado. R4 is sent and received by June 9th. Today I get notification form Bitmain Colorado. that They were only able to salvage 1 of my boards, and it was going to be $600 to replace the other board. 

If the device is under warranty then isn't the burden of the cost of repairs on the mfg? why even have warranty then? as of right now I am 2 months without any hash from the device.

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Michael20
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July 27, 2017, 12:17:55 PM
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Hi, also interested in!
And how about warranty/rma when buying from a reseller?
Has anyone had problems with Bitmain, trying to get out of warranty work?

Very long story short. I bought a R4 back in December/Jan of 2016. Unit caught on Fire right after doing the ant-bleed patch on or around May 1.

Spoke to bitmain, for a week or more, They assured me the unit still had warranty on it until June 22-2017, and as long as I mailed it before then we'd be fine. . Fast forward a week Bitmain china stells me they have no r4 stock or items and I will need to work with Colorado. R4 is sent and received by June 9th. Today I get notification form Bitmain Colorado. that They were only able to salvage 1 of my boards, and it was going to be $600 to replace the other board. 

If the device is under warranty then isn't the burden of the cost of repairs on the mfg? why even have warranty then? as of right now I am 2 months without any hash from the device.
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July 27, 2017, 01:14:38 PM
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Quote
And how about warranty/rma when buying from a reseller?
Considering Bitmain, Canaan, Ebang, etc do not use distributors or resellers any warranty is strictly between you and whomever you foolishly bought it from. In most countries purchasing through unauthorized channels means there is no legal basis to force the manufacture to help so they are certainly not going to honor ANY liability for it. In other words: Yer boned.

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Aurel577
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July 27, 2017, 02:07:07 PM
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I think Bitmain just opened a warranty place in California for units that are in the States to deal with.

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Aurel57
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July 28, 2017, 02:50:42 AM
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Bitmain Warranty in Colorado is a paid service.

Maybe you could negotiate something with Bitmain Hong Kong for an Antminer T9?

I had numerous issues with s9 and R4 hash boards this past winter. I relocated all my gear from home to a data center and have not had one issue since other than a bad fan

Hosting ASIC hardware in Missouri ($63kW per month Sept-April, $75kW May-August) Antminer S9 @ $85/month
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July 28, 2017, 05:11:09 AM
 #6

Bitmain Warranty in Colorado is a paid service.

Maybe you could negotiate something with Bitmain Hong Kong for an Antminer T9?

I had numerous issues with s9 and R4 hash boards this past winter. I relocated all my gear from home to a data center and have not had one issue since other than a bad fan

Bitmain sent me an email saying that they have a place in Los Angles for in warranty repair.

Much better then shipping in warranty to China .

I mine alt coins with https://simplemining.net...
I see BTC as the super highway and alt coins as taxis and trucks needed to move transactions.
Aurel577
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July 28, 2017, 03:21:51 PM
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Bitmain Warranty in Colorado is a paid service.

Maybe you could negotiate something with Bitmain Hong Kong for an Antminer T9?

I had numerous issues with s9 and R4 hash boards this past winter. I relocated all my gear from home to a data center and have not had one issue since other than a bad fan

Bitmain sent me an email saying that they have a place in Los Angles for in warranty repair.

Much better then shipping in warranty to China .

Yes Phil I got the same email

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July 28, 2017, 06:44:00 PM
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Is this the place you are talking about asking $600 for the board replacement? https://bitmainwarranty.com/product-category/repair-service/

Just curious if they are part of Bitmain or if they are independent repair service parts seller or part of Bitmain?

I host mine at Giga Watt because of the noise and because they do repairs onsite so very little downtime no shipping. But if you want to sell your repaired unit I'd buy it for heating in the winter. I had one and foolishly sold it  this spring getting more than I paid for it and thinking new models would come out but doesn't seem like Bitmain is producing anymore R4 low noise home miners. So if you're trying to decide on paying for the repair or not I'd buy it for $1200 so double your money. To be fair you could get a decent amount more than $1200  reselling it on Amazon or even Ebay, so it sucks you got screwed but it's worth paying for the repair.  

NotFuzzyWarm
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July 28, 2017, 07:13:40 PM
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Is this the place you are talking about asking $600 for the board replacement? https://bitmainwarranty.com/product-category/repair-service/

Just curious if they are part of Bitmain or if they are independent repair service parts seller or part of Bitmain?...
sigh. ref https://bitcointalk.org/index.php?topic=2051284.msg20452798#msg20452798

For bitcoin to succeed the community must police itself - Joshua Zipkin aka Joshua Alexander leaked AMT A1 miner skype chats
How a miner mfgr SHOULD operate: HaggsFIN trip to Canaan My info useful? Donations welcome! 1Fuzzyk398kDWVjuC5qPX5v6CjSkvbgAbd
-Support Sidehacks miner development. Donations to:   1BURGERAXHH6Yi6LRybRJK7ybEm5m5HwTr
Liquid71
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July 31, 2017, 09:53:09 PM
 #10

Is this the place you are talking about asking $600 for the board replacement? https://bitmainwarranty.com/product-category/repair-service/

Just curious if they are part of Bitmain or if they are independent repair service parts seller or part of Bitmain?...
sigh. ref https://bitcointalk.org/index.php?topic=2051284.msg20452798#msg20452798
sigh sorry I took up your time, next time feel free to ignore me I don't like making people sigh  Roll Eyes


NotFuzzyWarm
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July 31, 2017, 10:04:13 PM
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Sigh was just because your exact question was answered by me in the reply right after yours in that thread. One kinda expects it to have been seen... Wink

For bitcoin to succeed the community must police itself - Joshua Zipkin aka Joshua Alexander leaked AMT A1 miner skype chats
How a miner mfgr SHOULD operate: HaggsFIN trip to Canaan My info useful? Donations welcome! 1Fuzzyk398kDWVjuC5qPX5v6CjSkvbgAbd
-Support Sidehacks miner development. Donations to:   1BURGERAXHH6Yi6LRybRJK7ybEm5m5HwTr
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