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Request #584126
Bch sent to btc address!
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Kraken User Yesterday at 14:18
A good day.
I made a mistake, I hope you can fix it. We sent a bch sum to the bitcoin address. I do not know if anything can be done!
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Kraken User Yesterday at 14:22
Attach a proof of references !
Mirica Constantin . 0723329868
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Kraken User Yesterday at 21:38
Mirica Constantin . 0723329868
Attach a proof of references !
Mirica Constantin . 0723329868
2017-08-21 14:18 GMT+03:00 Kraken Support <
support@kraken.com>:
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Emily Today at 05:02
Hi Constantin,
Thank you very much for your email. We are very sorry to hear that you sent these assets to the wrong address.
At Kraken, we do what we can to prevent these mistakes from happening. That's why we make sure that our deposit page contains a warning and acknowledgement that Kraken is not responsible for these mistakes.
Unfortunately, we won't be able to help you recover the tokens. Instead of assisting clients with a recovery, which is a burdensome process for our developers, we have decided to focus on improving our products and making such mistakes less likely.
Many crypto users think of sending crypto tokens to an exchange along the lines of sending fiat to a bank. Somehow, the bank is going to track the funds and allocate the funds to the right account, even if mistakes are made. Unfortunately sending crypto to an address is very different from sending cash to a bank account. Mistakes require developers to step in and are very resource-intensive. That's why we cannot help you in this situation.
Thanks for understanding!
Emily W.
Kraken Client Engagement
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Kraken User Today at 12:27
And yet, the Bth was sent to btc address .. should that bth return? What is the procedure in this case!
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Kraken User Today at 12:30
In the personal address of btc .. has registered an amount of bth? I do not understand ! I know he or he made such mistakes and with ETH a place of ETC or solved it!
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Kraken User Today at 12:33
A friend admin said
It simply asks the kraken to accept to move BCCs (because the exchange houses have the private keys control over the addresses they give to users ... we do not have control over the private keys in the accounts opened in them) in your address Functional BCC for transactions.
It's the kraken problem and only the kraken problem
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Emily Today at 12:42
Hello,
You are correct about us possessing the private keys in this circumstance. That being said, it isn't as straight forward as you might think. Kraken is a cryptocurrency exchange and the nature of cryptocurrency exchanges are wholly different from the experience you might have with a personal wallet where you have easy access to the private keys. With things like the theft of Mt Gox, the internal compromise of Shapeshift, the social engineering of BitPay, and others, we must put security as the paramount concern. As such, our exchange is setup in such a way that nobody within Kraken can unilaterally move funds or has direct access to the underlying private keys for all of our various assets. We believe that this is a very important protection that makes it extremely difficult for client funds to be stolen by external or internal parties.
Only a very small group of people at Kraken (devs) have the ability to access your funds given an auditable process with thorough checks and balances. This makes the process extremely resource (time) intensive for the devs that have very full plates already and very little time to dedicate to any specific task. They must prioritize all of our tasks internally and the requests of clients as best they can. We think that the prioritization of improving our UI/UX as to avoid these type of mistakes will show the greatest dividends for our clients.
We do not enjoy our clients losing their funds due to a genuine mistake. However, in this case, we are not able to assist you in the recovery for the reasons stated above.
Kind Regards,
Emily W.
Kraken Client Engagement
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Kraken User Today at 13:03
In conclusion . Is there any hope that the traded bch will return to Bittrex or will it come back somehow?
thank you in advance
