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Author Topic: How Long Does Liqui.io Take To Touch A Support Ticket Usually?  (Read 636 times)
GreenBits
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July 18, 2017, 07:11:10 PM
 #1

Hey dudes, Green here. Anyone have experience with getting issues resolved on the liqui.io platform? I did a dumb thing with a deposit and sent a ticket to support a few days ago, but I havent even gotten an initial response. Nor have I gotten a response from the telegram support agent, or by PMing Liqui's account here on the forum. Its about 4 hours shy of 6 days since I sent the ticket with no response Sad was going to wait a week, but meh, whats a day at this point, LOL Cheesy

i sent eth to an adx address, btw  Cry the withdrawal page is indicating to me that im probably not going to get my money back, the warning is clearly posted, but I was hoping someone would do me a solid and simply move the funds to my account balance, the proper wallet, or return them to me (its 1.5 eth). I figure they have the keys to their wallets, I hope so at least, LOL, so it should be a relatively easy function for an admin to execute. I want to see if they keep the funds simply because they can; truth be told I dont have recourse, I didnt heed the warning Sad well, in time at least. kids, turn autocomplete off, dont do what I did Wink

To their credit, the funds are still sitting in the token wallet, unmoved. they dont seem to have a sweep/ hotwallet forwarding daemon for the token wallets. i legitimately think they simply havent gotten to me yet, but we will see how this turns out.

so the question was, is this normal for liqui? site says typical 24 hour turnaround, almost at a week now. is this par for the course, or am I being ignored?
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July 18, 2017, 09:07:22 PM
 #2

Hey dudes, Green here. Anyone have experience with getting issues resolved on the liqui.io platform? I did a dumb thing with a deposit and sent a ticket to support a few days ago, but I havent even gotten an initial response. Nor have I gotten a response from the telegram support agent, or by PMing Liqui's account here on the forum. Its about 4 hours shy of 6 days since I sent the ticket with no response Sad was going to wait a week, but meh, whats a day at this point, LOL Cheesy

i sent eth to an adx address, btw  Cry the withdrawal page is indicating to me that im probably not going to get my money back, the warning is clearly posted, but I was hoping someone would do me a solid and simply move the funds to my account balance, the proper wallet, or return them to me (its 1.5 eth). I figure they have the keys to their wallets, I hope so at least, LOL, so it should be a relatively easy function for an admin to execute. I want to see if they keep the funds simply because they can; truth be told I dont have recourse, I didnt heed the warning Sad well, in time at least. kids, turn autocomplete off, dont do what I did Wink

To their credit, the funds are still sitting in the token wallet, unmoved. they dont seem to have a sweep/ hotwallet forwarding daemon for the token wallets. i legitimately think they simply havent gotten to me yet, but we will see how this turns out.

so the question was, is this normal for liqui? site says typical 24 hour turnaround, almost at a week now. is this par for the course, or am I being ignored?

You obviously saw the warnings but either by omission or error the mistake happen in which I feel that's what they saw and decide to ignore your claim and focus more on others that have some more pertinent issues. The only thing you can do here is to wait until they find a reason to answer you and because its not a fault on their own part but yours. Hopefully you get your money back when they respond.
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July 18, 2017, 09:35:14 PM
 #3

Hey dudes, Green here. Anyone have experience with getting issues resolved on the liqui.io platform? I did a dumb thing with a deposit and sent a ticket to support a few days ago, but I havent even gotten an initial response. Nor have I gotten a response from the telegram support agent, or by PMing Liqui's account here on the forum. Its about 4 hours shy of 6 days since I sent the ticket with no response Sad was going to wait a week, but meh, whats a day at this point, LOL Cheesy

i sent eth to an adx address, btw  Cry the withdrawal page is indicating to me that im probably not going to get my money back, the warning is clearly posted, but I was hoping someone would do me a solid and simply move the funds to my account balance, the proper wallet, or return them to me (its 1.5 eth). I figure they have the keys to their wallets, I hope so at least, LOL, so it should be a relatively easy function for an admin to execute. I want to see if they keep the funds simply because they can; truth be told I dont have recourse, I didnt heed the warning Sad well, in time at least. kids, turn autocomplete off, dont do what I did Wink

To their credit, the funds are still sitting in the token wallet, unmoved. they dont seem to have a sweep/ hotwallet forwarding daemon for the token wallets. i legitimately think they simply havent gotten to me yet, but we will see how this turns out.

so the question was, is this normal for liqui? site says typical 24 hour turnaround, almost at a week now. is this par for the course, or am I being ignored?

You obviously saw the warnings but either by omission or error the mistake happen in which I feel that's what they saw and decide to ignore your claim and focus more on others that have some more pertinent issues. The only thing you can do here is to wait until they find a reason to answer you and because its not a fault on their own part but yours. Hopefully you get your money back when they respond.

you are absolutely correct. but it will look kind of bad if they can move the funds for themselves, but cannot move the funds for a customer, no? do you think an exchange should get 300 USD for a user error that does not affect platform operation, and requires less than 300 usd worth of effort to fix? I surely hope this isnt the case. and, im disapointed Liqui didnt respond to my PM on the forum. he/she has been active for several days since i sent my pm, its odd it was missed.

at the very least, having been the lead customer support for CEX for a few years, I can say that you should take the time to reply to a ticket, even if you cant resolve the issue Wink a no is alot better than a nothing Wink
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July 20, 2017, 01:20:52 AM
 #4

We are officially at the week mark, no touches on the ticket whatsoever. Im tempted to make another ticket with a common question, just to see if they are ignoring me or if they are that busy. The support on the Telegram channel finally read my message, but still never replied, LOL. Im going to touch this ticket every few days, until I get a response, ill wait a few weeks and take it to reddit to see if I get a response.

ill keep you updated. in the mean while, learn from my lesson; it takes a week base to get a response from Liqui support. Might be a fluke, I wont throw them under the bus, but be wary Wink
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August 22, 2017, 03:05:54 PM
 #5

We are officially at the week mark, no touches on the ticket whatsoever. Im tempted to make another ticket with a common question, just to see if they are ignoring me or if they are that busy. The support on the Telegram channel finally read my message, but still never replied, LOL. Im going to touch this ticket every few days, until I get a response, ill wait a few weeks and take it to reddit to see if I get a response.

ill keep you updated. in the mean while, learn from my lesson; it takes a week base to get a response from Liqui support. Might be a fluke, I wont throw them under the bus, but be wary Wink

hey GreenBits, were you ever able to get this resolved by Liqui.io? i ask b/c i'm now in the exact same predicament and i have a 5-day old ticket submitted, with no activity on it, yet...hoping for the best, but prepared to accept the worst Undecided
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September 23, 2017, 11:08:41 PM
 #6

Hey dudes, Green here. Anyone have experience with getting issues resolved on the liqui.io platform? I did a dumb thing with a deposit and sent a ticket to support a few days ago, but I havent even gotten an initial response. Nor have I gotten a response from the telegram support agent, or by PMing Liqui's account here on the forum. Its about 4 hours shy of 6 days since I sent the ticket with no response Sad was going to wait a week, but meh, whats a day at this point, LOL Cheesy

i sent eth to an adx address, btw  Cry the withdrawal page is indicating to me that im probably not going to get my money back, the warning is clearly posted, but I was hoping someone would do me a solid and simply move the funds to my account balance, the proper wallet, or return them to me (its 1.5 eth). I figure they have the keys to their wallets, I hope so at least, LOL, so it should be a relatively easy function for an admin to execute. I want to see if they keep the funds simply because they can; truth be told I dont have recourse, I didnt heed the warning Sad well, in time at least. kids, turn autocomplete off, dont do what I did Wink

To their credit, the funds are still sitting in the token wallet, unmoved. they dont seem to have a sweep/ hotwallet forwarding daemon for the token wallets. i legitimately think they simply havent gotten to me yet, but we will see how this turns out.

so the question was, is this normal for liqui? site says typical 24 hour turnaround, almost at a week now. is this par for the course, or am I being ignored?

I'm on the second week, since I submitted a ticket to Liqui. In all honesty, it has to be the absolute worst exchange when it comes to support. I just don't think that they give a fuck. Once I get my issue resolved, I'm moving my crypto off that exchange.

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January 07, 2018, 05:58:14 PM
 #7

Did they answer you? Im having problems on liqui. When I try to sign in, it sends one-time authentication code, but i never get it on mail. I submitted support ticket, but ofcourse, no answer. Anyone with similar problem?
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January 07, 2018, 07:15:02 PM
 #8

The first message I sent I never received a reply but the second one I got reply after 3 days, so it varies.


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January 07, 2018, 10:42:43 PM
 #9

They are probably the only exchange who is replying faster than the huge ones like bittrex, poloniex, cryptopia (who are never asking of course)

I do not use Liqui, but when i do it, it is just to trade small assets that i have on my portfolio and i do not want to have them in there anymore.

And the last time that i used it, i had some issues and i sent a ticket, it got replied in less than five days.

it is a long time, but it is much more lower than what you have to wait for the other ones.

Did they answer you? Im having problems on liqui. When I try to sign in, it sends one-time authentication code, but i never get it on mail. I submitted support ticket, but ofcourse, no answer. Anyone with similar problem?

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January 08, 2018, 12:59:10 AM
 #10

I was interested to the exchange as it provided interest on balance but after seeing its rating and reviews, I thought it's better to use a established exchange than to jump on something like on these comments https://www.bestbitcoinexchange.net/en/liqui-io/

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