WARNING - Poloniex(POLO) deposit and support issues - you may lose your money

[caneca]

Poloniex is extremely slow to awnser tickets. My first (and last) ticket tooked three months to be awnsered. Now I use only Bittrex, they don't have the same volume of transaction, but the price is quite the same and they have a larger variety of coins.

They are having these issues for a very long time and this is nothing new,they are yet to fix their problems and i am not sure what they are doing and with the amount of money they are getting it is already time they fixed it up but yet they have not done anything ,so i am sure they will be loosing users because of it.

Yeah, I know a lot of peoplo who did the same thing, because this happened to them or the fear of that could happen. And I agree with you, they have a lot of money, this problem should have been fixed a long time ago.

[fistfullofbtc]

i moved from poloniex after some people reported accounts hacked. i use bittrex which i find better to use just not as good graphs. never have an issue with deposits or withdrawals, which with polo have had random stops.

[mayax]

WITHDRAW ALL OF YOUR MONEY ASAP FROM POLONIEX!!!

This is EXACTLY what happened to Cryptsy. They had "deposit issues" while they stole everyone's Bitcoins and then ran.

There are many issues with poloniex from the last 5 months i also ended up withdrawing all my funds from that exchange but they can't simply run away with our bitcoins they are a us regulated exchange from what i have seen on their site so stealing of funds shouldn't really occur if incase that happens i might just store my coins and avoid trading forever

by contrary, Poloniex is NOT a regulated exchanger. They are not a MSB so they are like BTC-e. 

they can run away anytime. remember about MTgox, Cryptsy and many others.

Withdraw your funds and you will not cry soon...

[caneca]

I've read so much posts on Reddit on how their funds are getting locked in on their accounts. I'm smelling a scamquit on poloniex soon. Move your funds to other exchanges ASAP. It's never a smart move to leave your funds on exchanges in the first place.

Like where should I move my funds?

If you are not going to trade your funds, you should keep them in you wallet. Exchanges are not places to keep your coins. Exchanges are not wallets.

[pdpanzer]

Does anyone facing an issue with Poloniex ETH withdrawal?

My withdrawal not being processed from past 8 days and there is no response from support ticket..
i have opened more than 5 tickets

No, and I did move ETH several times during the entire past two weeks.

[countryfree]

I made several deposits and withdrawals at Poloniex this Spring without any trouble, but those last few days were different. Many people moved their coins to some safe storage because of the SegWit roll-out. This isn't over, yet. I would suggest to wait a few days before making any transaction. If thousands of people want to withdraw their coins at the same time, with thousands asking for support, well, there might be delays...

[buwaytress]

I made several deposits and withdrawals at Poloniex this Spring without any trouble, but those last few days were different. Many people moved their coins to some safe storage because of the SegWit roll-out. This isn't over, yet. I would suggest to wait a few days before making any transaction. If thousands of people want to withdraw their coins at the same time, with thousands asking for support, well, there might be delays...

Yeah, I moved out of exchanges, Polo and Bittrex mid July even, just to be safe. Glad I missed the busy period. Hopefully, Polo's delays are just because of pre-SegWit blues, although the rumours and their puzzling update to ToS yesterday are bound to cause even more distress. Exchanges really need to learn to invest in PR.

[aesma]

Maybe it is time for regulators to look into Polo like they have done with BTC-E.

What good did that do for BTC-E clients ? They're all screwed.

Also, it seems you are using the site as a wallet for your mining, which is not recommended, anywhere.

No, I mine to the exchange, I change the coins to the currency I want, then move it to where I want it.  That is what I use the exchanges for.  Sometimes for some other trades.  I am not using it as a wallet. 

You don't have to use it as a wallet to have funds NOT BE DEPOSITED(ie blockchain says the transaction is cleared, Polo does not deposit), and to NOT BE RELEASED as you move your funds from one place/thing to another.

Please don't assume that everyone uses the exchange like a bank or wallet. 

I assumed exactly what you're doing. Mining to the exchange. It's not recommended, or even banned, for example by requiring 1ETH deposits minimum.

[Bonez0r]

I tried to withdraw Lisk from poloniex 20 days ago and still nothing happened. They mostly don't even respond to my tickets. It seems that they provide exchange service for coins they don't have. I recommend everyone to withdraw their coins and stay away from polo.

It's strange, every withdrawal related complaint i read is about altcoins. I've been withdrawing BTC from Polo the last few days without any problems. Within minutes my coins went from Polo to the destination address and it's been like that from the moment i started using them (almost two years ago). If they really are insolvent, how would you explain this?

[Longsnowsm]

Maybe it is time for regulators to look into Polo like they have done with BTC-E.

What good did that do for BTC-E clients ? They're all screwed.

Also, it seems you are using the site as a wallet for your mining, which is not recommended, anywhere.

No, I mine to the exchange, I change the coins to the currency I want, then move it to where I want it.  That is what I use the exchanges for.  Sometimes for some other trades.  I am not using it as a wallet. 

You don't have to use it as a wallet to have funds NOT BE DEPOSITED(ie blockchain says the transaction is cleared, Polo does not deposit), and to NOT BE RELEASED as you move your funds from one place/thing to another.

Please don't assume that everyone uses the exchange like a bank or wallet. 

I assumed exactly what you're doing. Mining to the exchange. It's not recommended, or even banned, for example by requiring 1ETH deposits minimum.

Yes, the reason my funds were missing for 1.5 months is because I was doing it wrong.... It is my fault. Polo should ignore people like me complaining.  They are all probably doing it wrong.  

Those were small transactions on my part, thank god they weren't larger transactions that just vanished...  And ZERO way to get support from Polo.

NOW with the updated user agreement regarding BINDING ARBITRATION something tells me they are worried... Apparently it isn't just whining people like me who are "doing it wrong" that are getting upset.

The fact is that Polo has problems.  How they are choosing to react to those problems is all on Polo.  

Users who see a thread/post like this warning them of problems and they choose to ignore it and then experience problems themselves cannot say they weren't warned.  You were all just "doing it wrong" anyway...  

 

[Mugtaiya]

Maybe it is time for regulators to look into Polo like they have done with BTC-E.

What good did that do for BTC-E clients ? They're all screwed.

Also, it seems you are using the site as a wallet for your mining, which is not recommended, anywhere.

No, I mine to the exchange, I change the coins to the currency I want, then move it to where I want it.  That is what I use the exchanges for.  Sometimes for some other trades.  I am not using it as a wallet. 

You don't have to use it as a wallet to have funds NOT BE DEPOSITED(ie blockchain says the transaction is cleared, Polo does not deposit), and to NOT BE RELEASED as you move your funds from one place/thing to another.

Please don't assume that everyone uses the exchange like a bank or wallet. 

I assumed exactly what you're doing. Mining to the exchange. It's not recommended, or even banned, for example by requiring 1ETH deposits minimum.

Yes, the reason my funds were missing for 1.5 months is because I was doing it wrong.... It is my fault. Polo should ignore people like me complaining.  They are all probably doing it wrong.  

Those were small transactions on my part, thank god they weren't larger transactions that just vanished...  And ZERO way to get support from Polo.

NOW with the updated user agreement regarding BINDING ARBITRATION something tells me they are worried... Apparently it isn't just whining people like me who are "doing it wrong" that are getting upset.

The fact is that Polo has problems.  How they are choosing to react to those problems is all on Polo.  

Users who see a thread/post like this warning them of problems and they choose to ignore it and then experience problems themselves cannot say they weren't warned.  You were all just "doing it wrong" anyway...  

 

So we should move our funds out.

[no0dlepunk]

Man, this thread is sick as F! 
moving out from polo means most of you must sell your altcoins to btc, then transfer btc to other exchanges or wallets. Well, that would just cause altcoin dumps which eventually you guys will realize that you have given me a chance to buy altcoins at a very very low price 

[Longsnowsm]

Man, this thread is sick as F! 
moving out from polo means most of you must sell your altcoins to btc, then transfer btc to other exchanges or wallets. Well, that would just cause altcoin dumps which eventually you guys will realize that you have given me a chance to buy altcoins at a very very low price 

Move to another exchange that has that altcoin... Sending alts from one exchange to another is no different than sending BTC from one place to another.  If you hold ETH, and want to continue holding ETH then just send your ETH to your own wallet or to another Exchange that also has ETH.  If it is a case where no other exchange has that alt other than Polo then your stuck.  But at least you can minimize your exposure by only transacting in just the coins that you have to on Polo. 

[Longsnowsm]

Maybe it is time for regulators to look into Polo like they have done with BTC-E.

What good did that do for BTC-E clients ? They're all screwed.

Also, it seems you are using the site as a wallet for your mining, which is not recommended, anywhere.

No, I mine to the exchange, I change the coins to the currency I want, then move it to where I want it.  That is what I use the exchanges for.  Sometimes for some other trades.  I am not using it as a wallet. 

You don't have to use it as a wallet to have funds NOT BE DEPOSITED(ie blockchain says the transaction is cleared, Polo does not deposit), and to NOT BE RELEASED as you move your funds from one place/thing to another.

Please don't assume that everyone uses the exchange like a bank or wallet. 

I assumed exactly what you're doing. Mining to the exchange. It's not recommended, or even banned, for example by requiring 1ETH deposits minimum.

Yes, the reason my funds were missing for 1.5 months is because I was doing it wrong.... It is my fault. Polo should ignore people like me complaining.  They are all probably doing it wrong.  

Those were small transactions on my part, thank god they weren't larger transactions that just vanished...  And ZERO way to get support from Polo.

NOW with the updated user agreement regarding BINDING ARBITRATION something tells me they are worried... Apparently it isn't just whining people like me who are "doing it wrong" that are getting upset.

The fact is that Polo has problems.  How they are choosing to react to those problems is all on Polo.  

Users who see a thread/post like this warning them of problems and they choose to ignore it and then experience problems themselves cannot say they weren't warned.  You were all just "doing it wrong" anyway...  

 

So we should move our funds out.

I been seeing an error all morning trying to reach the Polo site...  Server 500 error.  Not sure if it is just me or if they are actually not accessible.  You have use your own judgement regarding how safe Polo is. 

They have legally warned you with an updated user agreement on 1 August 2017.  We have tried to warn you here that they have issues and do not respond.  So the next steps are yours. 

I check their site for the graphs.  I like the presentation format there so I really didn't like to move from Polo.  But I no longer felt it was safe to send my funds there.