Stake.com - The Leading Crypto Casino - Drake, UFC, Everton, Stake F1 Team

[thoken12]

I had a fully verified account at Stake with a balance of $36,494.73 in Solana (SOL). While playing Pragmatic Play Blackjack, I suddenly encountered errors when using the SOL/USD pair. I contacted support, who confirmed I should still be able to play and even encouraged me to continue using EUR instead. Minutes later, my account was disabled without warning, and all withdrawals were blocked.

Support agents (Nikola and Viktor) instructed me to contact gameplay@stake.com for more information. I have now sent multiple emails but received no reply. My account remains closed, and my funds are still locked.

Key points:

-   Account balance: $36,494.73 in Solana
-   No bonuses were active
-   My account was fully verified
-   I have not breached Stake’s Terms & Conditions
-   All gameplay was standard Blackjack on Pragmatic Play

Stake has failed to provide an explanation or any form of resolution. I am requesting assistance to recover my funds, which are being unfairly withheld. I am able to provide chat transcripts and screenshots as evidence.

[memehunter]

I had a fully verified account at Stake with a balance of $36,494.73 in Solana (SOL). While playing Pragmatic Play Blackjack, I suddenly encountered errors when using the SOL/USD pair. I contacted support, who confirmed I should still be able to play and even encouraged me to continue using EUR instead. Minutes later, my account was disabled without warning, and all withdrawals were blocked.

Support agents (Nikola and Viktor) instructed me to contact gameplay@stake.com for more information. I have now sent multiple emails but received no reply. My account remains closed, and my funds are still locked.

Key points:

-   Account balance: $36,494.73 in Solana
-   No bonuses were active
-   My account was fully verified
-   I have not breached Stake’s Terms & Conditions
-   All gameplay was standard Blackjack on Pragmatic Play

Stake has failed to provide an explanation or any form of resolution. I am requesting assistance to recover my funds, which are being unfairly withheld. I am able to provide chat transcripts and screenshots as evidence.

It is good that you have shared your bad experience here first. Please give us more details and proofs in form of screenshots. Stake.com is a quite reputable brand and I am sure they will be looking into it. Please give us a timeline of the events as well. Without any further evidence it is just your words, I hope you understand this.

[AHOYBRAUSE]

I had a fully verified account at Stake with a balance of $36,494.73 in Solana (SOL). While playing Pragmatic Play Blackjack, I suddenly encountered errors when using the SOL/USD pair. I contacted support, who confirmed I should still be able to play and even encouraged me to continue using EUR instead. Minutes later, my account was disabled without warning, and all withdrawals were blocked.

Support agents (Nikola and Viktor) instructed me to contact gameplay@stake.com for more information. I have now sent multiple emails but received no reply. My account remains closed, and my funds are still locked.

Key points:

-   Account balance: $36,494.73 in Solana
-   No bonuses were active
-   My account was fully verified
-   I have not breached Stake’s Terms & Conditions
-   All gameplay was standard Blackjack on Pragmatic Play

Stake has failed to provide an explanation or any form of resolution. I am requesting assistance to recover my funds, which are being unfairly withheld. I am able to provide chat transcripts and screenshots as evidence.

It is good that you have shared your bad experience here first. Please give us more details and proofs in form of screenshots. Stake.com is a quite reputable brand and I am sure they will be looking into it. Please give us a timeline of the events as well. Without any further evidence it is just your words, I hope you understand this.

One thing he should be aware of, sending multiple emails without a reply in between brings absolutely nothing and only makes the waiting time longer since every new email moves him back to the the end of the line. Anyway, sounds like an annoying case and I hope this will get resolved quickly.

[Cointxz]

I had a fully verified account at Stake with a balance of $36,494.73 in Solana (SOL). While playing Pragmatic Play Blackjack, I suddenly encountered errors when using the SOL/USD pair. I contacted support, who confirmed I should still be able to play and even encouraged me to continue using EUR instead. Minutes later, my account was disabled without warning, and all withdrawals were blocked.

Support agents (Nikola and Viktor) instructed me to contact gameplay@stake.com for more information. I have now sent multiple emails but received no reply. My account remains closed, and my funds are still locked.

Key points:

-   Account balance: $36,494.73 in Solana
-   No bonuses were active
-   My account was fully verified
-   I have not breached Stake’s Terms & Conditions
-   All gameplay was standard Blackjack on Pragmatic Play

Stake has failed to provide an explanation or any form of resolution. I am requesting assistance to recover my funds, which are being unfairly withheld. I am able to provide chat transcripts and screenshots as evidence.

Since you mentioned that you notice an error on the game maybe they are looking on it as subject for the investigation.

It will be helpful for the community to understand more your concerns if you will share the full conversation of support that detailed the specific error that you mention.

I play live blackjack on pragmatic in the past but the only issue I encounter is I can’t placed bet sometimes as it automatically reject my bet.

[pusaka]

I had a fully verified account at Stake with a balance of $36,494.73 in Solana (SOL). While playing Pragmatic Play Blackjack, I suddenly encountered errors when using the SOL/USD pair. I contacted support, who confirmed I should still be able to play and even encouraged me to continue using EUR instead. Minutes later, my account was disabled without warning, and all withdrawals were blocked.

Support agents (Nikola and Viktor) instructed me to contact gameplay@stake.com for more information. I have now sent multiple emails but received no reply. My account remains closed, and my funds are still locked.

Key points:

-   Account balance: $36,494.73 in Solana
-   No bonuses were active
-   My account was fully verified
-   I have not breached Stake’s Terms & Conditions
-   All gameplay was standard Blackjack on Pragmatic Play

Stake has failed to provide an explanation or any form of resolution. I am requesting assistance to recover my funds, which are being unfairly withheld. I am able to provide chat transcripts and screenshots as evidence.

It is good that you have shared your bad experience here first. Please give us more details and proofs in form of screenshots. Stake.com is a quite reputable brand and I am sure they will be looking into it. Please give us a timeline of the events as well. Without any further evidence it is just your words, I hope you understand this.

First, I'm quite pleased with the way the OP shared his experience here, as I found it well-presented, and at the end, he expressed his disappointment, which I felt was perfectly justified.

I agree with you that there needs to be evidence presented so everyone can assess what actually happened. If we only look at the OP's claims through the key points presented, I don't think it can be relied upon as a reference, as it seems like a one-sided claim.

Stake is one of the casinos with a good reputation here, so we definitely want to look at it from a broader perspective, so we'll wait and see what happens next.

[Dunamisx]

I had a fully verified account at Stake with a balance of $36,494.73 in Solana (SOL). While playing Pragmatic Play Blackjack, I suddenly encountered errors when using the SOL/USD pair. I contacted support, who confirmed I should still be able to play and even encouraged me to continue using EUR instead. Minutes later, my account was disabled without warning, and all withdrawals were blocked.

Support agents (Nikola and Viktor) instructed me to contact gameplay@stake.com for more information. I have now sent multiple emails but received no reply. My account remains closed, and my funds are still locked.

Key points:

-   Account balance: $36,494.73 in Solana
-   No bonuses were active
-   My account was fully verified
-   I have not breached Stake’s Terms & Conditions
-   All gameplay was standard Blackjack on Pragmatic Play

Stake has failed to provide an explanation or any form of resolution. I am requesting assistance to recover my funds, which are being unfairly withheld. I am able to provide chat transcripts and screenshots as evidence.

Before I could say anything, have you considered that you don't engaged in any suspicious activities that could have led to this, it may be that you don't even know this by yourself.

Also, since they have already mentioned that you should contact the support agent responsible for this, why not be more patient in waiting to see them react towards your request, since you have contacted them on it already, am sure they must have been running some checks to see or know what is going on before getting back to you.

[thoken12]

I had a fully verified account at Stake with a balance of $36,494.73 in Solana (SOL). While playing Pragmatic Play Blackjack, I suddenly encountered errors when using the SOL/USD pair. I contacted support, who confirmed I should still be able to play and even encouraged me to continue using EUR instead. Minutes later, my account was disabled without warning, and all withdrawals were blocked.

Support agents (Nikola and Viktor) instructed me to contact gameplay@stake.com for more information. I have now sent multiple emails but received no reply. My account remains closed, and my funds are still locked.

Key points:

-   Account balance: $36,494.73 in Solana
-   No bonuses were active
-   My account was fully verified
-   I have not breached Stake’s Terms & Conditions
-   All gameplay was standard Blackjack on Pragmatic Play

Stake has failed to provide an explanation or any form of resolution. I am requesting assistance to recover my funds, which are being unfairly withheld. I am able to provide chat transcripts and screenshots as evidence.

Before I could say anything, have you considered that you don't engaged in any suspicious activities that could have led to this, it may be that you don't even know this by yourself.

Also, since they have already mentioned that you should contact the support agent responsible for this, why not be more patient in waiting to see them react towards your request, since you have contacted them on it already, am sure they must have been running some checks to see or know what is going on before getting back to you.

The only thing I did was deposit Solana from my Binance to Stake, and play blackjack. Literally this. I don't use VPNs, proxies, or anything like this. I am playing on my home network, from a non prohibited jurisdiction. I have absolutely no idea what could be suspicious about this.

It started with me playing Blackjack with SOL/USD. Then I started getting issues where I couldn't open the game. I asked support, they told me this:

The team in charge has finished checking the issue in question and have provided us with the following update regarding this:
 The team has let us know that by the provider's decision you would not be able to participate in the game in question in the SOL + USD coin pair, but you would be able to participate in other coin pairs without issues.
 This comes as a direct decision of the game provider, and we sadly aren't able to have it appealed.
 If there is anything we can do to help, please do not hesitate to let us know.

No idea why, but it seems like Pragmatic did not allow me to play SOL/USD anymore, but BTC/USD, SOL/EUR and any other pair were working. I did not continue playing after this issue with SOL/USD. I went out for a bit, and when I got home, the entire account on Stake.com was banned (not game provider), and withdrawals disabled.

I don't know how to attach images, but I can show the screenshots of the chat transcript.

I had a fully verified account at Stake with a balance of $36,494.73 in Solana (SOL). While playing Pragmatic Play Blackjack, I suddenly encountered errors when using the SOL/USD pair. I contacted support, who confirmed I should still be able to play and even encouraged me to continue using EUR instead. Minutes later, my account was disabled without warning, and all withdrawals were blocked.

Support agents (Nikola and Viktor) instructed me to contact gameplay@stake.com for more information. I have now sent multiple emails but received no reply. My account remains closed, and my funds are still locked.

Key points:

-   Account balance: $36,494.73 in Solana
-   No bonuses were active
-   My account was fully verified
-   I have not breached Stake’s Terms & Conditions
-   All gameplay was standard Blackjack on Pragmatic Play

Stake has failed to provide an explanation or any form of resolution. I am requesting assistance to recover my funds, which are being unfairly withheld. I am able to provide chat transcripts and screenshots as evidence.

Since you mentioned that you notice an error on the game maybe they are looking on it as subject for the investigation.

It will be helpful for the community to understand more your concerns if you will share the full conversation of support that detailed the specific error that you mention.

I play live blackjack on pragmatic in the past but the only issue I encounter is I can’t placed bet sometimes as it automatically reject my bet.

Banning me from withdrawing to investigate an issue with the game provider? Sounds a bit weird to me.

I had a fully verified account at Stake with a balance of $36,494.73 in Solana (SOL). While playing Pragmatic Play Blackjack, I suddenly encountered errors when using the SOL/USD pair. I contacted support, who confirmed I should still be able to play and even encouraged me to continue using EUR instead. Minutes later, my account was disabled without warning, and all withdrawals were blocked.

Support agents (Nikola and Viktor) instructed me to contact gameplay@stake.com for more information. I have now sent multiple emails but received no reply. My account remains closed, and my funds are still locked.

Key points:

-   Account balance: $36,494.73 in Solana
-   No bonuses were active
-   My account was fully verified
-   I have not breached Stake’s Terms & Conditions
-   All gameplay was standard Blackjack on Pragmatic Play

Stake has failed to provide an explanation or any form of resolution. I am requesting assistance to recover my funds, which are being unfairly withheld. I am able to provide chat transcripts and screenshots as evidence.

It is good that you have shared your bad experience here first. Please give us more details and proofs in form of screenshots. Stake.com is a quite reputable brand and I am sure they will be looking into it. Please give us a timeline of the events as well. Without any further evidence it is just your words, I hope you understand this.

Here are the chat screenshots: https://imgur.com/a/FAnUDdF

I just want my money, I will never play on this casino ever again anyways. I just need them to send my Solana back to me.

[ryzaadit]

-snip-

Ok this is the currency restricted of your coins.

Now, can you share maybe a discussion while you're chatting why you cannot withdraw and the reason from them? It's not fully conversation. Cause your screenshoot chats ended you're asking and not the asnwer from their part.

The chats is still not finished but you already share the picture, since you also mentioned they're ignored you should have a continue chats with them feel to sharing image from no.2 screenshot continue from those word. So, we know the situation.

[thoken12]

-snip-

Ok this is the currency restricted of your coins.

Now, can you share maybe a discussion while you're chatting why you cannot withdraw and the reason from them? It's not fully conversation. Cause your screenshoot chats ended you're asking and not the asnwer from their part.

The chats is still not finished but you already share the picture, since you also mentioned they're ignored you should have a continue chats with them feel to sharing image from no.2 screenshot continue from those word. So, we know the situation.

The rest of the chat is me asking for my money, and them keep telling me that I must email them, which I have multiple times. There is literally no support, and they have stolen my money as of right now. Also if you view my screenshots, you can clearly see I am telling them I can't withdraw anymore and my account is suspended. Please read before posting.

[ryzaadit]

The rest of the chat is me asking for my money, and them keep telling me that I must email them, which I have multiple times. There is literally no support, and they have stolen my money as of right now. Also if you view my screenshots, you can clearly see I am telling them I can't withdraw anymore and my account is suspended. Please read before posting.

You can share it. So we can know how the discussion are going what response they have.

I know you cannot withdraw the money, but we are currious what reason is they gave to you. If they still investigation they mostly will said, but those screenshoot from my opinion is do not meaning a lot. Cause the message in second message is the first message after the support are taking over maybe due these required further check from the support.

That's why, the support taking over the live-chats from regular support are mostly handling basic stuff.

[Symphonized]

Nothing more exciting than backing close wins.

https://x.com/Stake/status/1969981009992319009

[thoken12]

The rest of the chat is me asking for my money, and them keep telling me that I must email them, which I have multiple times. There is literally no support, and they have stolen my money as of right now. Also if you view my screenshots, you can clearly see I am telling them I can't withdraw anymore and my account is suspended. Please read before posting.

You can share it. So we can know how the discussion are going what response they have.

I know you cannot withdraw the money, but we are currious what reason is they gave to you. If they still investigation they mostly will said, but those screenshoot from my opinion is do not meaning a lot. Cause the message in second message is the first message after the support are taking over maybe due these required further check from the support.

That's why, the support taking over the live-chats from regular support are mostly handling basic stuff.

Here is the full transcript:

Conversation with Stake.com
Started on September 21, 2025 at 01:51 PM Belgrade time CEST (GMT+0200)

---

01:51 PM | thoken12: I'm trying to play blackjack on pragmatic play but it keeps aying
 An error has occurred while processing your request. Please try to re-log in and launch the game again.
Should the issue persist, please contact your Casino Customer Support.
Thank you for your patience.
​

01:52 PM | Nikola from Stake.com: Hello.
​
Thank you for reaching out.
​
Please, allow me a moment.

01:53 PM | Nikola from Stake.com: From what I am able to see, there shouldn't be anything preventing you from participating in our services.

Would you be able to provide us with a screenshot of the issue you encounter please?

01:54 PM | thoken12: [Image "image.png?expires=1758573900&signature=586b8972e57dc39396c7bb713330e618f47380ca95a53bfd56ae77873e2c8211&req=dSckEMp7mIVZUPMW1HO4zQ4sxf6%2FeXWRr4nGHn9FO2sR8qS6sVUCKBBJb%2BL8%0ANX0oWKQp7yWqqO7rnr4%3D%0A"] here you go

01:54 PM | thoken12: nothing i do changes it

01:54 PM | thoken12: i refreshed and did many thins

01:55 PM | Nikola from Stake.com: Allow me a moment to take a look into this please.

01:59 PM | thoken12: can you fix it

02:00 PM | Nikola from Stake.com: I am investigating the issue as of this moment.
​
If you are using any VPN/ Proxy, can you try disabling them and refreshing the page please?

02:00 PM | thoken12: if i change to euro it works

02:00 PM | thoken12: usd doesnt

02:00 PM | thoken12: [Image "image.png?expires=1758573900&signature=d61ab9bdbae108b2da3d00b781669a3d83f8f98bfefd59e19c9225d7a02f8c1b&req=dSckEMp7lIVXXPMW1HO4zRmwYjC8FlYAu%2FbLG6mSayAH38f5hlocAfb7Q2sd%0A6kFg07ZpAAju7KsVxKg%3D%0A"]

02:00 PM | thoken12: [Image "image.png?expires=1758573900&signature=24ab3ae923cc8ae0bcb51febd926f78a463e650f5f1e9e957d2f6a5e7daf0bee&req=dSckEMp7lIRbWvMW1HO4zWh8l%2FhFG5AvNbMv2UGwg%2FGuXuaLqT8Enzvk9uy%2B%0AwHCC2kdm4PcQRMitn6Q%3D%0A"]

02:02 PM | Nikola from Stake.com: The team let's me know we are not encountering the same issue with the game in question.

Would it be possible to disable any third party apps such as VPN/Proxy, refresh the page and try again?

02:04 PM | thoken12: i do not have any vpn or proxy my guy

02:04 PM | Nikola from Stake.com: Would you please try clearing your cache & cookies and trying again?
​
Here is an article that could help you with this:
​
 [App: Article Inserter]
 ​
Please let us know if this helps, or if you still have issues with the game.

02:05 PM | thoken12: okay

02:06 PM | thoken12: didnt work

02:06 PM | thoken12: and its only for SOLANA/USD

02:06 PM | thoken12: btc usd works

02:07 PM | thoken12: can you somehow like disconnect my account and let me make a new pragmatic one?

02:08 PM | thoken12: [Image "image.png?expires=1758573900&signature=15ee741605810a5f9367a6e214361fa839244f92b21425c6439ac267136f2e10&req=dSckEMp4mYJWXfMW1HO4zbuwQf2PabBBoEm14Ifs%2FTtY%2BWU2bNzYSkT6PjEU%0A0QobDyf3E4D4o2oYLuQ%3D%0A"] BTC USD:

02:08 PM | thoken12: [Image "image.png?expires=1758573900&signature=fc72c4a62cd74fd55709b6d8f3cca8844784ffac67311f5ba5cc26452d4c0ca8&req=dSckEMp4mYVWUfMW1HO4zaIWbvo1a7rVkMCmP88OaMD5uxhMhAke67EYQkzF%0AySQfdkeQyuVlOnASKXs%3D%0A"] SOLANA USD:

02:08 PM | Nikola from Stake.com: From my side, there should be nothing preventing you from playing in this coin pair.

Would it be possible to try logging off all of the unused sessions on your account and refreshing the page and returning to the game in question?

You can do so here:

https://stake.com/settings/security

This would essentially be what you mentioned.

02:09 PM | thoken12: doesnt work

02:09 PM | thoken12: same shit

02:10 PM | Nikola from Stake.com: Would it be possible to try another browser if possible?

I am just trying to rule out all options, and if we aren't able to have it fixed through troubleshooting, I would escalate this with the team to have a further look.

02:12 PM | thoken12: Sure one moment

02:12 PM | Nikola from Stake.com: Thanks!

Let me know if you encounter the same issue.

02:12 PM | thoken12: [Image "image.png?expires=1758573900&signature=b5cf9e1d9f69452d60a6e57ee345297fd957c367bf60a919a171be7aa5960fe3&req=dSckEMp4moleX%2FMW1HO4zfjdL8AU26iScgwD1e0p6snJ8r6lphg6NFL9nc%2F2%0A%2Fdr3Tpdp%2BDUOebdOszY%3D%0A"] Safari:

02:13 PM | thoken12: Completely different browser. It is on your end, not mine

02:13 PM | thoken12: even on my phone

02:13 PM | Nikola from Stake.com: Thanks for letting me know, I would forward this to the team in charge to investigate, one moment please.

02:13 PM | thoken12: [Image "image.png?expires=1758573900&signature=ca3d9abd30621583c959d1bea8b14b9c2f436812fa49c2793840910e9dce78c0&req=dSckEMp4lYRcW%2FMW1HO4zSp3VGInnG2qPc3XGxENdMXQtBkykYdFTkE6J72j%0APTHXReacV1Au2RZm%2FWk%3D%0A"]

02:13 PM | thoken12: phone

02:14 PM | thoken12: its something tied to the account, not browser/IP/cache/cookies

02:14 PM | thoken12: I suspect something weird with how pragmatic account is tied to stake account

02:16 PM | thoken12: Yeah when I chose EUR

02:16 PM | thoken12: [Image "image.png?expires=1758573900&signature=89952344ace651fa50d736ef5d8e25c8aad751b4d32b9f5781bcbe66698cfe7d&req=dSckEMp5nYNZXvMW1HO4zdr2pLvP9399tK%2FqJ0PUomJLdWRSzLEqg4NlQQI4%0AhMankMek0C4OohSvdEo%3D%0A"] it asks me to create new account name, and when i use the one from USD, it says already exist

02:16 PM | thoken12: it asked me twice yesterday to do this

02:16 PM | thoken12: meaning there are probably 2 accounts tied to my USD pair

02:17 PM | thoken12: I used: *CENSORED*, *CENSORED* (for USD)

02:17 PM | thoken12: They probably need to be merged or something

02:17 PM | Nikola from Stake.com: Thank you for holding on.
​
We have reached to the team in charge, and they will have a further look into the issue.
​
Unfortunately, we are not able to provide you with an ETA on this, however rest assured that we will contact you as soon as we have received an update from them.
​
Your patience in this matter is greatly appreciated.
​
If there is anything else we can help with in the meantime, please let us know.​

02:17 PM | thoken12: Does it matter if I play with EUR for now until you fix?

02:18 PM | Nikola from Stake.com: Not at all!

Please feel free to participate while the team investigates!

02:18 PM | thoken12: Ok thanks

02:18 PM | Nikola from Stake.com: Another thing you could try would be participating in the game in that coin pair from another one of our official mirrors:

https://playstake.casino/

If possible, please also log in there and see if the issue continues.

02:19 PM | thoken12: let me check

02:19 PM | Nikola from Stake.com: Of course!

02:19 PM | thoken12: same thing on .ac

02:20 PM | Nikola from Stake.com: In this case, I would have to hold on for the team to complete their investigation, and I would let you know as soon as they do!

02:20 PM | thoken12: ok thank

02:20 PM | thoken12: you

02:20 PM | Nikola from Stake.com: My pleasure!

02:26 PM | Nikola from Stake.com: Thanks for holding on.

The team in charge has finished checking the issue in question and have provided us with the following update regarding this:

The team has let us know that by the provider's decision you would not be able to participate in the game in question in the SOL + USD coin pair, but you would be able to participate in other coin pairs without issues.

This comes as a direct decision of the game provider, and we sadly aren't able to have it appealed.

If there is anything we can do to help, please do not hesitate to let us know.

02:27 PM | thoken12: okay thanks

02:27 PM | Nikola from Stake.com: You are most welcome!
​
Please, let me know should you have any further need of assistance!

03:43 PM | thoken12: now its not letting me play any pairs

03:43 PM | thoken12: [Image "image.png?expires=1758573900&signature=a05c846d6f327a661ac45d783862f5f385bb6f9d7d3e9b153993bbff8301b25b&req=dSckEM19lYRXWfMW1HO4zb5AiZkwu4XxHFWwIAcPAC%2FUzDbYNcc0i5fhdlwZ%0ARpVgFQ7WbedtQ3CBckw%3D%0A"]

03:44 PM | Viktor from Stake.com: Hello there.
​
I will take it from here.
​
Allow me a moment while I catch up with the conversation.

03:46 PM | thoken12: Man it says my account is disabled

03:46 PM | thoken12: I have 36.5k solana on here

03:46 PM | thoken12: I can't withdraw it

03:46 PM | thoken12: [Image "image.png?expires=1758573900&signature=8fb53a39c5bdc4e01db44013d381e137364438209b7bb83bb96b2da776806a1c&req=dSckEM16nIFYWvMW1HO4zTJM1zHVE6Sc1adoaPUuNxxOoHJCiju8ZG9%2B8Gt7%0AQ1koMMItk%2FgcNHwW6Hg%3D%0A"]

03:46 PM | thoken12: did you guys scam my money?

03:47 PM | thoken12: give me my money back what the fuck

03:48 PM | thoken12: DUDE

03:48 PM | Viktor from Stake.com: For more information about this matter, you are to reach out to our team at gameplay@stake.com from your connected email.

Should you have any other inquiries feel free to ask.

03:48 PM | thoken12: DID YOU GUYS SCAM MY MONEY?

03:49 PM | Viktor from Stake.com: For more information about the status of your account, kindly reach out to our team at gameplay@stake.com from your connected email, where they should provide you with all of the details regarding this matter.

Is there anything else we can assist you with?

03:50 PM | thoken12: How long does it take to get an answer?

03:50 PM | thoken12: I sent an email now. I need my money back immediadately.

03:53 PM | Viktor from Stake.com: The team in charge shall provide you with a swift response on this matter.

If there is anything else we can assist you with, we are here at your disposal.

03:53 PM | thoken12: Will I get my money back?

03:54 PM | Viktor from Stake.com: Unfortunately, we do not have further insights into this matter, as the team in charge shall update you on this matter.

Is there anything else we can assist you with?

04:16 PM | thoken12: I havent received a reply yet and I need my money today

04:18 PM | Viktor from Stake.com: We understand your worries, and the team in charge shall provide you with the response on this matter at the earliest convenience.
​
Your patience is appreciated.
​
Should you need anything else feel free to ask.

04:20 PM | thoken12: I NEED TO WITHDRAW MY MONEY

04:20 PM | thoken12: KEEP THE ACCOUNT CLOSED I DONT CARE

04:29 PM | Viktor from Stake.com: Kindly wait for the response from the team in charge, as they should provide you with more information on this matter.

If there is anything else feel free to ask.

04:59 PM | thoken12: Still waiting for a response.

04:59 PM | thoken12: This needs to be prioritized and I need my money immediately

05:00 PM | thoken12: First you say this : “ The team has let us know that by the provider's decision you would not be able to participate in the game in question in the SOL + USD coin pair, but you would be able to participate in other coin pairs without issues.”

05:00 PM | thoken12: The you ban my account from withdrawing

05:00 PM | thoken12: Thanks for holding on.
 The team in charge has finished checking the issue in question and have provided us with the following update regarding this:
 The team has let us know that by the provider's decision you would not be able to participate in the game in question in the SOL + USD coin pair, but you would be able to participate in other coin pairs without issues.
 This comes as a direct decision of the game provider, and we sadly aren't able to have it appealed.
 If there is anything we can do to help, please do not hesitate to let us know.

05:01 PM | thoken12: If pragmatic doesn’t want me to play blackjack with SOL/USD, why the FUCK do you ban me from withdrawing and my stake account?

05:07 PM | Viktor from Stake.com: The team in charge should provide you with all of the relevant information on this matter, as we ask for your patience in this matter.

If you have any other inquiries, we are here for you.

05:11 PM | thoken12: This isn't good enough. I am submitting evidence to AskGamblers, Casino.guru and Curaçao eGaming

05:12 PM | Viktor from Stake.com: You are free to do what you deem is necessary in this matter.
​
If you have any other concerns or questions, we are at your disposal.

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Exported from Stake.com on September 22, 2025 at 10:13 PM Belgrade time CEST (GMT+0200)

[thoken12]

Latest update:

Checked my disabled Stake account today, and they have now removed all my winnings from the blackjack session, reset the balance to my deposit, and withdrawal is still disabled. They literally stole all my winnings AND my initial deposit can't be withdrawn. This is absolutely crazy.

Oh, and not to mention, they did all of this and completely ignoring my emails.

I wish I was making this up: https://imgur.com/a/on6eArQ

Update, they are saying I am card counting on online blackjack 

Hello,

Stake maintains a zero-tolerance policy towards any form of advantageous gameplay, such as card counting. Your account has been identified not once, but multiple times by our provider as engaging in such activity.

Under Suspension and Closure by Stake, section 4.19 & 4.21 in our Terms of Service - of which you agreed to upon signup, Stake reserves the right to close a users account and in many cases, confiscate any applicable winnings or available funds. As a result of your deliberate activity, your account has been closed. The profits derived from your SOL Card-Counting Gameplay & SOL VIP Benefits and Rewards have furthermore been confiscated, amounting to ~77.403 SOL.
Stake is allowing you the opportunity to withdraw your initial SOL Deposit of 74.999 SOL. You may login and withdraw this at any time - however afterwards, your account will be permanently restricted.

As outlined in our Terms, any future violations may result in the indefinite withholding of all funds, including deposits, particularly if they are linked to card counting or associated account activity. If you are involved in a card-counting group, we strongly advise ceasing all activity on our platform to avoid permanent fund confiscation.

Kind regards,
Tristan

[Cointxz]

Sweet rush bonanza by pragmatic play is now available on Stake for early access on the game. This is an upgraded or a better version of sugar rush since it doesn’t need the same pattern to be close to each other to be completed instead an 8 same pattern on different location is already enough to complete a win.

They combine the mechanics of sweet bonanza and sugar rush that makes it a good new slot game by pragmatic. I still play using fun play but later on I will bet real money on this game.

[Dunamisx]

Latest update:

Checked my disabled Stake account today, and they have now removed all my winnings from the blackjack session, reset the balance to my deposit, and withdrawal is still disabled. They literally stole all my winnings AND my initial deposit can't be withdrawn. This is absolutely crazy.

Oh, and not to mention, they did all of this and completely ignoring my emails.

I wish I was making this up: https://imgur.com/a/on6eArQ

Update, they are saying I am card counting on online blackjack 

Hello,

Stake maintains a zero-tolerance policy towards any form of advantageous gameplay, such as card counting. Your account has been identified not once, but multiple times by our provider as engaging in such activity.

Under Suspension and Closure by Stake, section 4.19 & 4.21 in our Terms of Service - of which you agreed to upon signup, Stake reserves the right to close a users account and in many cases, confiscate any applicable winnings or available funds. As a result of your deliberate activity, your account has been closed. The profits derived from your SOL Card-Counting Gameplay & SOL VIP Benefits and Rewards have furthermore been confiscated, amounting to ~77.403 SOL.
Stake is allowing you the opportunity to withdraw your initial SOL Deposit of 74.999 SOL. You may login and withdraw this at any time - however afterwards, your account will be permanently restricted.

As outlined in our Terms, any future violations may result in the indefinite withholding of all funds, including deposits, particularly if they are linked to card counting or associated account activity. If you are involved in a card-counting group, we strongly advise ceasing all activity on our platform to avoid permanent fund confiscation.

Kind regards,
Tristan

Your quote also has already mentioned the reason, so what else could you have wanted form them, that is why we need to understand the reason why we have to understand reading on their terms and conditions and see that we don't violates the rules when gambling, honestly when most people report for situations like this, they are mostly as a result of their violation, because the security system will detect for such and also, the team will take up action by restricting the account form certain features.

[ryzaadit]

Your quote also has already mentioned the reason, so what else could you have wanted form them, that is why we need to understand the reason why we have to understand reading on their terms and conditions and see that we don't violates the rules when gambling, honestly when most people report for situations like this, they are mostly as a result of their violation, because the security system will detect for such and also, the team will take up action by restricting the account form certain features.

Maybe at least, you can try to study first.

Card Counting is not a crime, as long as the count is using our brain and not a machine or cheating device. In US laws or the Gaming Commission, Card Counting is not a crime; they already explained this. Most of Card Counting is not being banned due they count but mostly casino will try to use a reason "We are not welcome you here, and please leave" by using Private properties.


Also, Online Casino is not possible to be card counter. You want to know why? because the decks having 6-8 deck and the deck will be shuffle again atleast after half the deck are usually already out meaning even you count all the card from begining to end. You will not get a good result cause they having so many deck almost 6-8 and the deck is being shulf mostly half of the deck.

https://www.adrasandaltiglaw.com/counting-cards-in-las-vegas/

They also cannot proved the user is card counting as well. How the hell they can marked the user card counting ? If the count using our brain even using a machine still they cannot detect those. Since Stake running in US, they should know these too.

These the first time to see these case.

-snip-

Tried to open a case in Casino Guru and other. Good luck.

[BitcoinHunt3r]

Sweet rush bonanza by pragmatic play is now available on Stake for early access on the game. This is an upgraded or a better version of sugar rush since it doesn’t need the same pattern to be close to each other to be completed instead an 8 same pattern on different location is already enough to complete a win.

They combine the mechanics of sweet bonanza and sugar rush that makes it a good new slot game by pragmatic. I still play using fun play but later on I will bet real money on this game.

Indeed, this game is perfected by combining 2 games so that it looks easier and more tempting but in fact this game is more difficult than I imagined, I have tried this game with 14 super buy spins the result is 1 win ( x1.1) 13 loses. The concept I've always known (new games are kinda friendly) doesn't apply here instead it sucks the balance blindly   after 6 buy spins I increased my bet hoping something good will come, but no, the bad results continued until my balance gone and now this game is on my blacklist. I know everyone's luck is different so I want to hear your experience after playing this game.   we know it's payday

[Cointxz]

Sweet rush bonanza by pragmatic play is now available on Stake for early access on the game. This is an upgraded or a better version of sugar rush since it doesn’t need the same pattern to be close to each other to be completed instead an 8 same pattern on different location is already enough to complete a win.

They combine the mechanics of sweet bonanza and sugar rush that makes it a good new slot game by pragmatic. I still play using fun play but later on I will bet real money on this game.

Indeed, this game is perfected by combining 2 games so that it looks easier and more tempting but in fact this game is more difficult than I imagined, I have tried this game with 14 super buy spins the result is 1 win ( x1.1) 13 loses. The concept I've always known (new games are kinda friendly) doesn't apply here instead it sucks the balance blindly   after 6 buy spins I increased my bet hoping something good will come, but no, the bad results continued until my balance gone and now this game is on my blacklist. I know everyone's luck is different so I want to hear your experience after playing this game.   we know it's payday

I just notice it now. I thought it was easier since I’m focus on the Sugar Rush mechanics but the 8 same tiles to complete a win is indeed makes harder since in Sugar Rush it only requires 5 same tiles to win.

It’s combination with pros and cons. I still don’t try it on real play because the bonus buy amount is high while the volatility is high too.

[BitcoinHunt3r]

I still don’t try it on real play because the bonus buy amount is high while the volatility is high too.

I'm not sure if you know a more practical and cheaper way to buy spins this method is effective for Pragmatic provider, while in the game just change your currency to VND (Vietnam Dong) well for super buy spin you only spend 50k VND or $1.9 and if you want to play on Hacksaw provider change your currency to ARS (Argentina) I use this method to try all new games especially for low Bankroll. As you said, this game has high volatility so the risk of losing is also higher.

[Cointxz]

I still don’t try it on real play because the bonus buy amount is high while the volatility is high too.

I'm not sure if you know a more practical and cheaper way to buy spins this method is effective for Pragmatic provider, while in the game just change your currency to VND (Vietnam Dong) well for super buy spin you only spend 50k VND or $1.9 and if you want to play on Hacksaw provider change your currency to ARS (Argentina) I use this method to try all new games especially for low Bankroll. As you said, this game has high volatility so the risk of losing is also higher.

Yes, I do this sometimes but I don’t feel changing currency because I don’t like guessing how much is my bet and profit while it’s inconvenient to do manual convert while playing just to determine the value in that currency.

But I do change currencies when I have limited funds coming from my bonuses so that I can still enjoy bonus buy. I only use IDR so far.

What’s the currency that gives the lowest bonus buy?