Dear community, I'm reaching out here to pass on my version of events as to what's been happening between myself and Poloniex over the past week, I'm still yet to receive a response and it's beginning to cause concern. My account balance holds over $25k, so for obvious reasons
I'm not going to mention my Poloniex e-mail address here, for security purposes and for my own sanity, I'd prefer to leave that out as we all know the kinds of spam that would come flooding in..
They never respond. Because this is quite a large amount of money (to me), it makes no sense as to why they wouldn't respond to my requests, except to say that that a reasonable person would consider them insolvent, or simply backlogged with thousands of tickets.
Sadly, there seem to be hundreds of people in your position. If you read the threads on their Twitter posts, or visit the Poloniex subreddit, it seems like a nightmare. I really did feel like it wasn't unreasonable back in May when we were at the height of the altcoin bubble.
But they should have hired significantly more engineers and support resources since that time. It seems they haven't, for whatever reason. Or something more nefarious is going on. Now that the altcoin and ERC token markets are much calmer than a few months ago, they are running out of excuses.