withdraw fail by novaexchange

[jritz2344973]

look this ,the translation ID is:   0x07c41966f64ea5484ee4305e4a5b75733190fa31222888dc22c4d717e3c361f1
but I couldn't  find anything,what should I do for my coin?

[shaggy404]

Which coin is it?

[jritz2344973]

Which coin is it?

...named pay..
you can see the picture

[jritz2344973]

the transaction is failed.I want know if I just waiting 24 hours?


Greetings,
This message has been automatically generated in response to the creation of a trouble ticket regarding withdraw failed, a summary of which appears below.
We usually respond to e-mails within 24 hours.
Sending us multiple e-mails will just put your e-mail back in queue and be handled as one big response. Your answer will be delayed further.
There is no need to reply to this message right now. Your ticket has been assigned an ID of [Novaexchange #7141].
Please include the string [Novaexchange #7141] in the subject line of all future correspondence about this issue. To do so, you may reply to this message.
Thank you,

[shaggy404]

OK, so it is TenX token. The transaction is not there on blockchain. You should report this to Nova. I can see you already contacted them.

[algernonen]

Your experience was not so bad. NOVAexchange didn't process the withdraw limitation verification I submitted and hold my money, and don't let my money leave.

Many people have the same issue with NOVAexchange, NOVA exchange is keeping silence and they just want your money.

They ignore customer's request and place customer's money at their exchange at high risk. If it is hacked, will they pay your lost? NO!!! But they hold your coins and don't let you withdraw.

Really?! Sucks