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Author Topic: Bittrex hesabıma giremiyorum yardım edin  (Read 353 times)
gyrocu
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September 01, 2017, 08:36:20 PM
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Authenic kodu istiyor ancak telefon değiştirdiğim için kod uuretemiyorum supporta yazdim 2 gündür cevap yok lütfen acil yardım edin
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temeler
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September 01, 2017, 08:49:26 PM
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Eğer Google Auth. etkinleştirirken security key ya da karekod yedeklediyseniz onunla Google Auth'ye bittrex'i ekleyip kod üretebilirsiniz eğer yoksa bittrex'e ticket-mail ile yazı yazın ve durumu anlatın. Eğer yedek yoksa sorunu ancak bittrex çözer.

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September 01, 2017, 09:01:21 PM
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Maalesef yedek almamıştım bittrex e yazdim copy paste mesaj yolluyorlar 2 gündür içerde de param var Sad
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September 01, 2017, 09:03:09 PM
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Ne yazmışlar sizden bilgi talep ediyor olabilirler son yaptığınız çekim işlemi,son alış/satış vs.

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gyrocu
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September 01, 2017, 09:31:58 PM
 #5

For help with the 2FA related items please see the following article: https://bittrex.zendesk.com/hc/en-us/articles/115000198612

If you need two-factor removed after troubleshooting please reply with the following information, the more details you can provide the better:

1) Recent ip addresses you have logged into site with (You can find this by visiting, https://www.google.com/#q=what+is+my+ip+address )
2) Recent transaction ids for any withdrawals and deposits you have made to Bittrex
3) Recent balances in your account

For Accounts valued at over $1000 USD we will require additional information for proof of identity.

4)2 forms of government identification and a selfie of you holding one of those identifications where we can match your face. Please also write Bittrex and today's date on a piece of paper and hold it in the picture. Please make sure the text on your ID is readable in all photos. Note: This means we need all 3 things in 1 photo. You, your ID, and the paper with Bittrex and the date on it. Also we do not accept .pdf or zip files, or links to files.

Please reply to this email with the required documents or attach them directly to your support ticket by visiting https://bittrex.zendesk.com/agent/tickets/204974.

We understand this is a slow and painful way to recover your account, but we do this for both your safety and ours.

Thank you,
temeler
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September 01, 2017, 09:52:26 PM
 #6

Evet sizden bilgi talep ediyorlar.
Ip adresinizi,son yaptığınız para çekme/yatırma işleminin işlem id'sini bide hesabınızda olan tutarı ( BTC/ETH ) artık hangisi varsa yazarak gönderin.

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September 02, 2017, 06:29:01 AM
 #7

Sirf bu sorunlarla karsilasmamak icin 2fa kullanmiyorum. Telefon kaybolsa tum fon gidecek yani. Baska guvenlik onlemleri almakta fayda var. Cok uzun karmasik sifreler ve ipwhitelist ile gerekli onlem yeterli olur gibi. Gecmis olsun. Umarim cozersiniz

gyrocu
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September 08, 2017, 04:13:56 PM
 #8

şükür hesabı geri aldım... başına böyle birşey gelen olursa slack e yazsın daha hızlı yardımcı oluyorlar..
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