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Author Topic: [ATTN] BitSyncom: What happened to my Batch 1 order?  (Read 6366 times)
Bogart
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May 28, 2013, 06:41:15 PM
 #21

It could be in the hands of Canadian Customs.  I understand they have been intercepting a lot of shipments lately.

Here is an example of a shipment I sent to a Canadian eBay customer on 22-April that still has not arrived:

http://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?trackingNumber=LZ412134221US

In my case it was a cheap item, so I'm shipping the customer a replacement and hoping it makes it.

"All safe deposit boxes in banks or financial institutions have been sealed... and may only be opened in the presence of an agent of the I.R.S." - President F.D. Roosevelt, 1933
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af_newbie
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May 28, 2013, 06:46:19 PM
 #22

It could be in the hands of Canadian Customs.  I understand they have been intercepting a lot of shipments lately.

Here is an example of a shipment I sent to a Canadian eBay customer on 22-April that still has not arrived:

http://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?trackingNumber=LZ412134221US

In my case it was a cheap item, so I'm shipping the customer a replacement and hoping it makes it.

And the worst part is when the customer calls Canada Post, they will tell him there is NOTHING they can do.
It will stay in Customs until it is released.  If he calls Canada Customs they will tell him to call Canada Post.

UPS/Fedex/DHL is better.
melmo
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May 29, 2013, 01:55:33 AM
 #23

And the worst part is when the customer calls Canada Post, they will tell him there is NOTHING they can do.
It will stay in Customs until it is released.  If he calls Canada Customs they will tell him to call Canada Post.

UPS/Fedex/DHL is better.


So what is UPS/Fedex/DHL able to do that Canada Post is not? 
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May 29, 2013, 02:10:36 AM
 #24



So what is UPS/Fedex/DHL able to do that Canada Post is not?  

They have a private broker who processes the packages through customs for them.  Consequently they will have better real-time stats regarding the status of your package.
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May 29, 2013, 02:28:32 AM
 #25

As someone who is also trying to contact Yifu with no luck yet, I'd like to know:
-how to open a support ticket? (i don't see this anywhere on the website).
-what Yifu's email address is?

thanks in advance
tripper22
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May 29, 2013, 03:35:21 AM
 #26

As someone who is also trying to contact Yifu with no luck yet, I'd like to know:
-how to open a support ticket? (i don't see this anywhere on the website).
-what Yifu's email address is?

thanks in advance

It doesn't matter if you send a support ticket or email Yifu. He won't respond. Before I got my Avalon, I attempted both multiple times and got no response.
melmo
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May 29, 2013, 02:13:36 PM
 #27

As someone who is also trying to contact Yifu with no luck yet, I'd like to know:
-how to open a support ticket? (i don't see this anywhere on the website).
-what Yifu's email address is?

thanks in advance

It doesn't matter if you send a support ticket or email Yifu. He won't respond. Before I got my Avalon, I attempted both multiple times and got no response.

Here's the link to the support site: http://support.avalon-asic.com/support/login, but as tripper22 said, no one seems to actually be at the other end reading the tickets.
mitak64
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May 29, 2013, 06:13:50 PM
 #28

I created a ticket a week ago, asking to change the shipping method.
Got response the next day Shocked and it showed up on my account page too.
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May 29, 2013, 07:28:29 PM
 #29

I created a ticket a week ago, asking to change the shipping method.
Got response the next day Shocked and it showed up on my account page too.

Would you mind posting where you opened your support ticket exactly? I have tickets opened 4 month and 3 weeks ago, both are in 'being processed' state ever since. Maybe this mess is all a horrible mistake and most of us just used the wrong support forum address  Huh

melmo
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May 30, 2013, 01:28:42 AM
 #30

I created a ticket a week ago, asking to change the shipping method.
Got response the next day Shocked and it showed up on my account page too.

Harumph... okay, I'm going to go open a new ticket. 
Begru
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May 30, 2013, 01:57:42 AM
 #31

I created a ticket a week ago, asking to change the shipping method.
Got response the next day Shocked and it showed up on my account page too.

Would you mind posting where you opened your support ticket exactly? I have tickets opened 4 month and 3 weeks ago, both are in 'being processed' state ever since. Maybe this mess is all a horrible mistake and most of us just used the wrong support forum address  Huh


Just waiting for the link....or was it a empty phrase?
post the link please.

dan99
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May 30, 2013, 02:00:06 AM
 #32

Agreed is best to used DHL or Fedex, kind of expensive but hey you get your item pretty fast, maybe in only a week time.
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May 30, 2013, 07:19:55 AM
 #33

bump.

BitSyncom, whats up with not responding to batch 1 customers?  Its almost June...

In Satoshi We Trust.
melmo
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May 30, 2013, 07:18:05 PM
 #34

Agreed is best to used DHL or Fedex, kind of expensive but hey you get your item pretty fast, maybe in only a week time.

Batch #1 was supposed to be shipped DHL.
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May 30, 2013, 10:31:16 PM
 #35

bump.

BitSyncom, where are you?  Please respond to this customer.

In Satoshi We Trust.
melmo
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May 31, 2013, 01:08:25 PM
 #36

Agreed is best to used DHL or Fedex, kind of expensive but hey you get your item pretty fast, maybe in only a week time.

Batch #1 was supposed to be shipped DHL.

I called DHL yesterday, still nothing coming my way.  Does anyone in Canada who received their order remember if it was shipped DHL Express, DHL Global or DHL Global Forwarding?  According the DHL guy I spoke with on the phone yesterday, there are different divisions of DHL, each with different tracking numbers.

Of course, if Avalon would give me a tracking number I could avoid all of this...
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May 31, 2013, 02:43:18 PM
 #37

Agreed is best to used DHL or Fedex, kind of expensive but hey you get your item pretty fast, maybe in only a week time.

Batch #1 was supposed to be shipped DHL.

I called DHL yesterday, still nothing coming my way.  Does anyone in Canada who received their order remember if it was shipped DHL Express, DHL Global or DHL Global Forwarding?  According the DHL guy I spoke with on the phone yesterday, there are different divisions of DHL, each with different tracking numbers.

Of course, if Avalon would give me a tracking number I could avoid all of this...
I dont think theres a tracking number that wood mean the unit has been shipped
melmo
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May 31, 2013, 03:40:15 PM
 #38

I called DHL yesterday, still nothing coming my way.  Does anyone in Canada who received their order remember if it was shipped DHL Express, DHL Global or DHL Global Forwarding?  According the DHL guy I spoke with on the phone yesterday, there are different divisions of DHL, each with different tracking numbers.

Of course, if Avalon would give me a tracking number I could avoid all of this...
I dont think theres a tracking number that wood mean the unit has been shipped

I'm trying to be optimistic!
af_newbie
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May 31, 2013, 03:47:09 PM
 #39

And the worst part is when the customer calls Canada Post, they will tell him there is NOTHING they can do.
It will stay in Customs until it is released.  If he calls Canada Customs they will tell him to call Canada Post.

UPS/Fedex/DHL is better.


So what is UPS/Fedex/DHL able to do that Canada Post is not? 

Yes.  They clear packages before they put them on their planes/trucks destined to Canada. 
When they arrive, they are already cleared.  Ready for delivery.

USPS works with Canada Post.  A Crown corporation  Wink  Enough said.

UPS/Fedex/DHL has a "special" relationship with Canada Customs.  They clear packages electronically.  Well, 95+% of them.

I'm sure they use scanners, so don't get any ideas.
melmo
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June 01, 2013, 05:52:49 PM
 #40

Yes.  They clear packages before they put them on their planes/trucks destined to Canada. 
When they arrive, they are already cleared.  Ready for delivery.

USPS works with Canada Post.  A Crown corporation  Wink  Enough said.

UPS/Fedex/DHL has a "special" relationship with Canada Customs.  They clear packages electronically.  Well, 95+% of them.

I'm sure they use scanners, so don't get any ideas.

So it sounds like it's not possible that my order is stuck at customs, because it would be shipped via DHL.

BitSyncom, help!  Being an engineer, I put my faith and money into Avalon... 
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