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melmo (OP)
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May 25, 2013, 04:20:07 AM
Last edit: June 02, 2013, 03:43:51 AM by melmo |
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Hi BitSyncom, I ordered on Oct 6th, order #200000573, and paid in BTC right afterwards. I see that Batch 2 orders are being received, and I think that at this point, it would be fair for someone at Avalon to look into the status of my Batch 1 order. I appreciate any time you can spend looking into this and I look forward to hearing back from you. Updates: - June 1st - still no reply
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Remember that Bitcoin is still beta software. Don't put all of your money into BTC!
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farproc
Sr. Member
 Offline
Activity: 406
Merit: 250
ALGORY.io Crowdsale starts on 8/12/2017
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May 25, 2013, 05:47:21 AM |
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 Too bad!! Have you contacted BitSyncom before?
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melmo (OP)
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May 25, 2013, 02:17:50 PM |
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Too bad!! Have you contacted BitSyncom before? I've tried many times... support tickets, emails, pm's on this forum, but I've never heard anything back. |
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Bowjob
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May 25, 2013, 02:54:11 PM |
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Too bad!! Have you contacted BitSyncom before? I've tried many times... support tickets, emails, pm's on this forum, but I've never heard anything back. Where do you live? |
It seemed like a good idea at the time.
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HorseRider
Donator
Legendary
Offline
Activity: 1120
Merit: 1001
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May 25, 2013, 02:57:59 PM |
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IF I ask what happened to the trade-in and batch #2, I don't think it's off-topic. It's all the same topic: incompetent in delivering the product on time and taking care of every customers.
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16SvwJtQET7mkHZFFbJpgPaDA1Pxtmbm5P
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melmo (OP)
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May 25, 2013, 04:32:25 PM |
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Where do you live?
Canada. |
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th3joker
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May 25, 2013, 09:16:24 PM |
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melmo that's terrible, if this can be confirmed then should they not be given a scammer tag?
It's an awful shame, everyone else has had theirs for quite a while.
I wonder if you where ripped off by someone changing the delivery address? there was a thread on here by someone saying that their shipment had almost been stolen in this manner.
It's very odd that they are completely ignoring all requests for information and help. If it where my company I would be doing everything to find out what had happened if you where my customer.
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Bowjob
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May 25, 2013, 09:35:48 PM |
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aw shit im canadian
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It seemed like a good idea at the time.
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melmo (OP)
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May 26, 2013, 02:00:06 AM |
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melmo that's terrible, if this can be confirmed then should they not be given a scammer tag?
It's an awful shame, everyone else has had theirs for quite a while.
I wonder if you where ripped off by someone changing the delivery address? there was a thread on here by someone saying that their shipment had almost been stolen in this manner.
It's very odd that they are completely ignoring all requests for information and help. If it where my company I would be doing everything to find out what had happened if you where my customer.
I'd like to think that I haven't been scammed, and any day now the doorbell will ring and some DHL guy will be there, but ya, I sent Avalon over 100 BTC which would now be valued at over $13,000 and a month or two of lost mining revenue, which probably adds up to another $20,000. I'm not sure how I would even be able to figure out if someone changed my delivery address. I was calling up DHL every day for awhile, but no packages ever showed up in their system for me, and without a tracking# there isn't a lot they can do. |
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melmo (OP)
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May 26, 2013, 02:01:04 AM |
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aw shit im canadian
I know of other guys in Canada who have received their orders. I just seem to be extremely unlucky. |
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melmo (OP)
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May 27, 2013, 01:22:13 AM |
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Bump!
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tripper22
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May 27, 2013, 05:00:43 AM |
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I feel your pain. I'm Canadian and I was in the same boat a while ago. No response from BitSyncom / Yifu until I called him out about my specific order.
BitSyncom / Yifu please help this guy out, and get him some answers please.
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Elokane
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May 27, 2013, 09:37:19 AM |
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I feel your pain. I'm Canadian and I was in the same boat a while ago. No response from BitSyncom / Yifu until I called him out about my specific order.
BitSyncom / Yifu please help this guy out, and get him some answers please.
How'd you call him out? |
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melmo (OP)
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May 27, 2013, 08:55:57 PM |
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Yup, unfortunately there's several of us. |
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anti76
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May 28, 2013, 04:44:09 AM |
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Yup, unfortunately there's several of us. I do not see that, anyone but us indignant. It feels like we were just the two of us and spit. |
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tripper22
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May 28, 2013, 06:06:13 AM |
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I feel your pain. I'm Canadian and I was in the same boat a while ago. No response from BitSyncom / Yifu until I called him out about my specific order.
BitSyncom / Yifu please help this guy out, and get him some answers please.
How'd you call him out? By creating my own topic like melmo with my early order number. Those were shitty days. I hope you guys get your units soon. |
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melmo (OP)
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May 28, 2013, 01:00:12 PM |
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By creating my own topic like melmo with my early order number. Those were shitty days. I hope you guys get your units soon.
Did BitSyncom actually contact or PM you after that? Just curious. |
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tripper22
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May 28, 2013, 03:27:45 PM |
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By creating my own topic like melmo with my early order number. Those were shitty days. I hope you guys get your units soon.
Did BitSyncom actually contact or PM you after that? Just curious. He replied in the thread soon after. You can find it all here: https://bitcointalk.org/index.php?topic=158250.0 |
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bitx64
Newbie
Offline
Activity: 28
Merit: 0
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May 28, 2013, 03:55:31 PM |
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By creating my own topic like melmo with my early order number. Those were shitty days. I hope you guys get your units soon.
Did BitSyncom actually contact or PM you after that? Just curious. He replied in the thread soon after. You can find it all here: https://bitcointalk.org/index.php?topic=158250.0Based on the date that you started your thread, and the date you received your unit, it's possible they shipped it after the thread was created. Hopefully it's a similar story for melmo? Not ideal, but it could be worse... |
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Bogart
Legendary
Offline
Activity: 966
Merit: 1000
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May 28, 2013, 06:41:15 PM |
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It could be in the hands of Canadian Customs. I understand they have been intercepting a lot of shipments lately. Here is an example of a shipment I sent to a Canadian eBay customer on 22-April that still has not arrived: http://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?trackingNumber=LZ412134221USIn my case it was a cheap item, so I'm shipping the customer a replacement and hoping it makes it. |
"All safe deposit boxes in banks or financial institutions have been sealed... and may only be opened in the presence of an agent of the I.R.S." - President F.D. Roosevelt, 1933
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melmo (OP)
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May 29, 2013, 01:55:33 AM |
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And the worst part is when the customer calls Canada Post, they will tell him there is NOTHING they can do.
It will stay in Customs until it is released. If he calls Canada Customs they will tell him to call Canada Post.
UPS/Fedex/DHL is better.
So what is UPS/Fedex/DHL able to do that Canada Post is not? |
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dropt
Legendary
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Activity: 1512
Merit: 1000
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May 29, 2013, 02:10:36 AM |
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So what is UPS/Fedex/DHL able to do that Canada Post is not?
They have a private broker who processes the packages through customs for them. Consequently they will have better real-time stats regarding the status of your package. |
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mrSprinkles
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May 29, 2013, 02:28:32 AM |
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As someone who is also trying to contact Yifu with no luck yet, I'd like to know:
-how to open a support ticket? (i don't see this anywhere on the website).
-what Yifu's email address is?
thanks in advance
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tripper22
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May 29, 2013, 03:35:21 AM |
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As someone who is also trying to contact Yifu with no luck yet, I'd like to know:
-how to open a support ticket? (i don't see this anywhere on the website).
-what Yifu's email address is?
thanks in advance
It doesn't matter if you send a support ticket or email Yifu. He won't respond. Before I got my Avalon, I attempted both multiple times and got no response. |
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melmo (OP)
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May 29, 2013, 02:13:36 PM |
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As someone who is also trying to contact Yifu with no luck yet, I'd like to know:
-how to open a support ticket? (i don't see this anywhere on the website).
-what Yifu's email address is?
thanks in advance
It doesn't matter if you send a support ticket or email Yifu. He won't respond. Before I got my Avalon, I attempted both multiple times and got no response. Here's the link to the support site: http://support.avalon-asic.com/support/login, but as tripper22 said, no one seems to actually be at the other end reading the tickets. |
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mitak64
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May 29, 2013, 06:13:50 PM |
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I created a ticket a week ago, asking to change the shipping method. Got response the next day  and it showed up on my account page too. |
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zefir
Donator
Hero Member
Offline
Activity: 919
Merit: 1000
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May 29, 2013, 07:28:29 PM |
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I created a ticket a week ago, asking to change the shipping method. Got response the next day and it showed up on my account page too. Would you mind posting where you opened your support ticket exactly? I have tickets opened 4 month and 3 weeks ago, both are in 'being processed' state ever since. Maybe this mess is all a horrible mistake and most of us just used the wrong support forum address |
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melmo (OP)
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May 30, 2013, 01:28:42 AM |
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I created a ticket a week ago, asking to change the shipping method. Got response the next day and it showed up on my account page too. Harumph... okay, I'm going to go open a new ticket. |
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Begru
Member
Offline
Activity: 349
Merit: 24
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May 30, 2013, 01:57:42 AM |
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I created a ticket a week ago, asking to change the shipping method. Got response the next day and it showed up on my account page too. Would you mind posting where you opened your support ticket exactly? I have tickets opened 4 month and 3 weeks ago, both are in 'being processed' state ever since. Maybe this mess is all a horrible mistake and most of us just used the wrong support forum address Just waiting for the link....or was it a empty phrase? post the link please. |
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dan99
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May 30, 2013, 02:00:06 AM |
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Agreed is best to used DHL or Fedex, kind of expensive but hey you get your item pretty fast, maybe in only a week time.
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melmo (OP)
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May 30, 2013, 07:18:05 PM |
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Agreed is best to used DHL or Fedex, kind of expensive but hey you get your item pretty fast, maybe in only a week time.
Batch #1 was supposed to be shipped DHL. |
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melmo (OP)
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May 31, 2013, 01:08:25 PM |
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Agreed is best to used DHL or Fedex, kind of expensive but hey you get your item pretty fast, maybe in only a week time.
Batch #1 was supposed to be shipped DHL. I called DHL yesterday, still nothing coming my way. Does anyone in Canada who received their order remember if it was shipped DHL Express, DHL Global or DHL Global Forwarding? According the DHL guy I spoke with on the phone yesterday, there are different divisions of DHL, each with different tracking numbers. Of course, if Avalon would give me a tracking number I could avoid all of this... |
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Fullsurface
Member
Offline
Activity: 65
Merit: 10
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May 31, 2013, 02:43:18 PM |
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Agreed is best to used DHL or Fedex, kind of expensive but hey you get your item pretty fast, maybe in only a week time.
Batch #1 was supposed to be shipped DHL. I called DHL yesterday, still nothing coming my way. Does anyone in Canada who received their order remember if it was shipped DHL Express, DHL Global or DHL Global Forwarding? According the DHL guy I spoke with on the phone yesterday, there are different divisions of DHL, each with different tracking numbers. Of course, if Avalon would give me a tracking number I could avoid all of this... I dont think theres a tracking number that wood mean the unit has been shipped |
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melmo (OP)
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May 31, 2013, 03:40:15 PM |
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I called DHL yesterday, still nothing coming my way. Does anyone in Canada who received their order remember if it was shipped DHL Express, DHL Global or DHL Global Forwarding? According the DHL guy I spoke with on the phone yesterday, there are different divisions of DHL, each with different tracking numbers.
Of course, if Avalon would give me a tracking number I could avoid all of this...
I dont think theres a tracking number that wood mean the unit has been shipped I'm trying to be optimistic! |
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melmo (OP)
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June 01, 2013, 05:52:49 PM |
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Yes. They clear packages before they put them on their planes/trucks destined to Canada. When they arrive, they are already cleared. Ready for delivery. USPS works with Canada Post. A Crown corporation  Enough said. UPS/Fedex/DHL has a "special" relationship with Canada Customs. They clear packages electronically. Well, 95+% of them. I'm sure they use scanners, so don't get any ideas. So it sounds like it's not possible that my order is stuck at customs, because it would be shipped via DHL. BitSyncom, help! Being an engineer, I put my faith and money into Avalon... |
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melmo (OP)
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June 02, 2013, 04:56:03 AM |
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Bump!
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btcsql
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June 02, 2013, 06:01:58 PM |
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Bump!
bump for a man in need. come on avalon! |
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minternj
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June 02, 2013, 06:35:40 PM |
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nudge
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th3joker
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June 02, 2013, 06:58:49 PM |
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Avalon have a heart and sort the man out with his mining rig. He supported you when you needed funding now it's your turn.
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melmo (OP)
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June 03, 2013, 02:13:11 AM |
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Thanks for all the support guys. If only BitSyncom would respond.
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shibaji
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June 03, 2013, 02:29:21 AM |
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Wow, the professionalism of this company sucks - good that Avalon deals in BTC, otherwise they will be behind bars by now.
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bitjet
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June 03, 2013, 03:32:10 AM |
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This is beyond horrible. I cringe a this kind of stuff. This is a lot of money we are talkign about here and Avalon is not taking it seriously. How hard is it to give a simple update about everything. NOT HARD AT ALL. Just tweet "Avalon batch 2 should be ready to ship in 2 weeks" or something. It's really not that hard.
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melmo (OP)
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June 03, 2013, 09:08:10 PM |
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This is beyond horrible. I cringe a this kind of stuff. This is a lot of money we are talkign about here and Avalon is not taking it seriously. How hard is it to give a simple update about everything. NOT HARD AT ALL. Just tweet "Avalon batch 2 should be ready to ship in 2 weeks" or something. It's really not that hard.
My order was Batch 1... |
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tidus_13
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June 03, 2013, 10:05:05 PM |
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This is beyond horrible. I cringe a this kind of stuff. This is a lot of money we are talkign about here and Avalon is not taking it seriously. How hard is it to give a simple update about everything. NOT HARD AT ALL. Just tweet "Avalon batch 2 should be ready to ship in 2 weeks" or something. It's really not that hard.
My order was Batch 1... did you get tracking number? what it says? |
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melmo (OP)
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June 04, 2013, 01:36:12 AM |
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This is beyond horrible. I cringe a this kind of stuff. This is a lot of money we are talkign about here and Avalon is not taking it seriously. How hard is it to give a simple update about everything. NOT HARD AT ALL. Just tweet "Avalon batch 2 should be ready to ship in 2 weeks" or something. It's really not that hard.
My order was Batch 1... did you get tracking number? what it says? Nope, I have not received a tracking number, nor have I received any response from Avalon to support tickets, emails or PMs on this forum. |
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yeemartin
Member
Offline
Activity: 95
Merit: 10
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June 04, 2013, 01:53:27 AM |
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I don't know what to say.
We only heard one side of the story.
But BitSyncom should definitely come out and response.
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Bowjob
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June 04, 2013, 02:23:59 AM |
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Could it be, that the unit was delivered, but got lost in the process?
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It seemed like a good idea at the time.
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melmo (OP)
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June 04, 2013, 04:01:57 AM |
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Could it be, that the unit was delivered, but got lost in the process?
I certainly hope not... last week when I called into DHL, the call center guy was pretty helpful and ran several searches for me and didn't find anything destined to my postal code for the last 3 months (since March). |
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Vicus
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June 04, 2013, 04:16:58 AM |
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Could it be, that the unit was delivered, but got lost in the process?
I certainly hope not... last week when I called into DHL, the call center guy was pretty helpful and ran several searches for me and didn't find anything destined to my postal code for the last 3 months (since March). Did you try to call EMS? It was reported several times, that Avalon Team sent units by wrong shipper... |
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Bowjob
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June 04, 2013, 04:20:24 AM |
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Could it be, that the unit was delivered, but got lost in the process?
I certainly hope not... last week when I called into DHL, the call center guy was pretty helpful and ran several searches for me and didn't find anything destined to my postal code for the last 3 months (since March). I'd like to think that Yifu indeed shipped you something, but it's out of their hands and there's nothing they could do about it. Now, if DHL screwed up and won't pony up, you could be SOL. If it returns to Avalon, then they'll send it back to you I'm sure. |
It seemed like a good idea at the time.
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FCTaiChi
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June 04, 2013, 06:24:49 AM |
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It would be nice to think that, but I don't see anyone else jumping up and down, as they would be, if they got their shipment. Where does this leave us? Are we destined to allow the large players and companies to take control? How can bitcoin stay decentralized if the only miners we can get have negative ROI?
This is awful!!
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Begru
Member
Offline
Activity: 349
Merit: 24
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June 04, 2013, 09:20:13 AM |
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Could it be, that the unit was delivered, but got lost in the process?
I certainly hope not... last week when I called into DHL, the call center guy was pretty helpful and ran several searches for me and didn't find anything destined to my postal code for the last 3 months (since March). I'd like to think that Yifu indeed shipped you something, but it's out of their hands and there's nothing they could do about it. Now, if DHL screwed up and won't pony up, you could be SOL. If it returns to Avalon, then they'll send it back to you I'm sure. If they would use ponys for delivery, then I would understood that it takes 3 month.... |
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jspielberg
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June 04, 2013, 12:50:16 PM |
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It would be nice to think that, but I don't see anyone else jumping up and down, as they would be, if they got their shipment. Where does this leave us? Are we destined to allow the large players and companies to take control? How can bitcoin stay decentralized if the only miners we can get have negative ROI?
This is awful!!
You can always buy BTC directly if the current mining options aren't appealing. |
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melmo (OP)
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June 04, 2013, 08:20:48 PM |
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Could it be, that the unit was delivered, but got lost in the process?
I certainly hope not... last week when I called into DHL, the call center guy was pretty helpful and ran several searches for me and didn't find anything destined to my postal code for the last 3 months (since March). Did you try to call EMS? It was reported several times, that Avalon Team sent units by wrong shipper... I haven't tried calling EMS... I know other deliveries to Canada were sent via DHL, but I guess it's worth a shot! |
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melmo (OP)
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June 05, 2013, 04:19:07 AM |
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Could it be, that the unit was delivered, but got lost in the process?
I certainly hope not... last week when I called into DHL, the call center guy was pretty helpful and ran several searches for me and didn't find anything destined to my postal code for the last 3 months (since March). I'd like to think that Yifu indeed shipped you something, but it's out of their hands and there's nothing they could do about it. Now, if DHL screwed up and won't pony up, you could be SOL. If it returns to Avalon, then they'll send it back to you I'm sure. If they would use ponys for delivery, then I would understood that it takes 3 month.... Ponys that can't even swim might take less time... Actually, right now it I feel like they are using unicorns to deliver my unit  |
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melmo (OP)
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June 05, 2013, 07:23:24 PM |
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Wednesday bump!
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vvic
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June 05, 2013, 07:42:37 PM |
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holy crap, man. My sincere condolences! This is total bullshit. The least they could do is to respond to you...
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FCTaiChi
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June 06, 2013, 04:19:33 AM |
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It's for this type of thing that I just moved their shipment date back 3 months on my list. I hope this is just incompetence in the face of great difficulty, unlike BFL.
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melmo (OP)
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June 06, 2013, 04:10:02 PM |
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It's for this type of thing that I just moved their shipment date back 3 months on my list. I hope this is just incompetence in the face of great difficulty, unlike BFL.
Shipment date of what? |
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Turbor
Legendary
Offline
Activity: 1022
Merit: 1000
BitMinter
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June 06, 2013, 04:34:20 PM |
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Still no information ?
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btcsql
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June 06, 2013, 06:41:17 PM |
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Bump for the iniquity.
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melmo (OP)
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June 06, 2013, 09:05:44 PM |
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Still no information ?
Still waiting for a reponse from Avalon. |
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KGambler
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June 06, 2013, 10:06:34 PM |
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This is crazy. These guys have taken in over $8,000,000 and can't be bothered to respond to urgent emails.
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FCTaiChi
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June 06, 2013, 11:01:38 PM |
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It's for this type of thing that I just moved their shipment date back 3 months on my list. I hope this is just incompetence in the face of great difficulty, unlike BFL.
Shipment date of what? Chips |
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melmo (OP)
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June 07, 2013, 04:14:54 AM |
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It's for this type of thing that I just moved their shipment date back 3 months on my list. I hope this is just incompetence in the face of great difficulty, unlike BFL.
Shipment date of what? Chips Well, you never know when you'll get your chips. You may get your chips before I get my Batch #1 order  |
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lithiumfinn
Newbie
Offline
Activity: 40
Merit: 0
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June 07, 2013, 04:30:19 AM |
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You'd think they'd be able to hire a few customer support people with that $8 million.
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melmo (OP)
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June 07, 2013, 07:32:38 PM |
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You'd think they'd be able to hire a few customer support people with that $8 million.
You would think so, but apparently not. |
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FCTaiChi
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June 08, 2013, 05:23:55 AM |
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I'd love to move their shipment time back up. Come on guys, please respond, everyone wants to hear some good news.
This lack of response sounds like bad news.
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melmo (OP)
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June 09, 2013, 08:04:53 PM |
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Weekend bump.
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melmo (OP)
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June 11, 2013, 04:48:11 AM |
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No news... is not good news.
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Bicknellski
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June 11, 2013, 07:07:03 AM |
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Canada seems like the problem child for Avalon shipping doesn't it?
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Begru
Member
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Activity: 349
Merit: 24
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June 11, 2013, 08:21:53 AM
Last edit: June 11, 2013, 08:44:05 AM by Begru |
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Canada seems like the problem child for Avalon shipping doesn't it?
No I am in China and miss also some payed units from batch#1 Avalon has a global prob. |
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melmo (OP)
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June 11, 2013, 09:17:54 PM |
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Canada seems like the problem child for Avalon shipping doesn't it?
No I am in China and miss also some payed units from batch#1 Avalon has a global prob. Wow, I figured that the folks in China would have been shipped first, just because it should be easier. |
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tidus_13
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June 19, 2013, 03:46:32 PM |
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News?
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Bogart
Legendary
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Activity: 966
Merit: 1000
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June 19, 2013, 04:07:47 PM |
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My customer mentioned above sent me a note on 14-June saying "Package was received thank you, and then a couple days later the first one was also recieved, it looked like it was in a fire or something, came with a note with an apology from the postal service apologizing for the damage.." |
"All safe deposit boxes in banks or financial institutions have been sealed... and may only be opened in the presence of an agent of the I.R.S." - President F.D. Roosevelt, 1933
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melmo (OP)
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June 20, 2013, 02:05:11 PM |
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Received the Avalon yesterday. After 8 and a half months of waiting. The feeling is bittersweet (By the way, the tracking number I received from Avalon was not even close to the actual number, not sure what's up with that) |
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candoo
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June 20, 2013, 02:06:41 PM |
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Received the Avalon yesterday. After 8 and a half months of waiting. The feeling is bittersweet (By the way, the tracking number I received from Avalon was not even close to the actual number, not sure what's up with that) did you check the tracking? was it stuck at customs? |
Einer trage des andern Last, so werdet ihr das Gesetz Christi erfüllen.
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melmo (OP)
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June 20, 2013, 02:59:00 PM |
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Received the Avalon yesterday. After 8 and a half months of waiting. The feeling is bittersweet (By the way, the tracking number I received from Avalon was not even close to the actual number, not sure what's up with that) did you check the tracking? was it stuck at customs? It was at customs for a few days. It got shipped on Saturday, all in all, it got to me pretty fast. |
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th3joker
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June 24, 2013, 07:01:40 PM |
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Glad you finally got it, that's great news ;-)
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