[BetterHash] - Easy mining GUI application for Windows

[Old_School]

Hi Innovative Solutions what am seeing now is that i am receiving every few hours email about reported speed dropped to zero notification

Edit : about cpu mining when it comes to my amd cpu works well when mining using cpu and EWBF the problem looks to be with the intel cpu could be also that the intel's are dual core and the amd are 8 core

[Innovative Solutions]

Has your speed really dropped to zero?

[Old_School]

just check now i have the EWBF mining window open and betterhash on the EWBF mining window everything looks to be running well i did noticing that the daily income and monthly income on the betterhash seems to be freezing up from time to time don't know if this is what causes betterhash to send out the notification about speed dropped

[Innovative Solutions]

Please drop me a private message with your login email. I will take a look.


I checked and you have ~9 PCs in your account. All of them have active notifications and, you're right - you recently received some notifications because some of the 9 PCs are not working anymore. If you want to stop receiving notifications for a specific PC, deactivate them. You can do this from the email you receive or from your online account - in Notifications.


Kind regards,

Daniel

[Old_School]

8 are running right now its just one that i have to deactivate because i just reinstall the os on that one a few days ago

[Innovative Solutions]

Great. If you will deactivate that one - you won't receive the notification emails. They are set to be set once every 6 hours, starting with the moment your 2-hours average drops to zero.

[papilyn]

lets give a try again.

[Old_School]

Great. If you will deactivate that one - you won't receive the notification emails. They are set to be set once every 6 hours, starting with the moment your 2-hours average drops to zero.

okay thanks Innovative Solutions for the help looking forward to the January to-do list update for betterhash

[Innovative Solutions]

There'll be a lot of changes in the January version. Now that we solved the Bitcoin withdrawal fee (lowered to only 0.0003 BTC) we need to focus on users having mixed AMD-NVIDIA rigs.

[Old_School]

support for mixed AMD-NVIDIA card rigs would be awesome also don't know if you guys have this planed would be nice to see a total daily and monthly income of all rigs combined


@ Innovative Solutions do you guys manually credit accounts ? the unpaid shares or is it done automatic

[Innovative Solutions]

Everything is fully automated. As soon as the pool your shares to us - we add them to your account as unconfirmed. When we receive the payment from the pool we move the unconfirmed shares to confirmed.

[asrorz]

Dear BetterHash team!

Can you answer me? Is your application fully SCAM or NOT?

1. Today is lost about 60$ from my account. Where is my earned money? Can you answer?
I did not any withdrawals/transfers and Transaction history also empty! My Account username is: asror.zk@gmail.com

2. Confirmed balance indicator works very unstable also in my second BetterHash Account: nvidiausercom@gmail.com

3. BTC Transfer functionality NOT WORKS as needed! Every time when I want withdraw NOT SCAMMED part of earned money - your BTC Transfer page says: "IMPORTANT: Withdrawals to BTC have been paused for maintenance. They'll be back in a few hours!". And so forth...

4. If I log in with my asror.zk@gmail.com account, which SCAMMED by YOU, your BTC Transfer page says: "Insufficient funds" :::

-----------------------------------------------------------

DEAR BetterHash Team!

WHAT THE HELL ARE YOU DOING?

[Innovative Solutions]

Hi Asrorz,

I will try answering your questions one by one. No, the app is not some sort of scam, I simply cannot understand how you could encounter so many issues.

1. I cannot answer such a general statement "I lost 60$ from my account - where is it". I don't know your previous balance, I don't understand what you mean by "I lost"; you didn't give me too many details. For the first account that you mentioned you had several withdrawals. All of them are confirmed in the blockchain.

In BTC (on December 26)
---------------
https://btc.com/a1dcbf2d9b2cf23bc6115446295f968c60856d06f2286beaafa358d60fe6cabc

In ZEC (between December 23rd and December 13t)
---------------
https://zcash.blockexplorer.com/tx/03a57dcebc231965abf1f6981dbdc4732adf8994bd8d526abbbf5a58957ee60f
https://zcash.blockexplorer.com/tx/c82c69b7394b605765020aca9c24a85a1da87b9c65ca5112022327bec206ba9e
https://zcash.blockexplorer.com/tx/9d25cff06aa17b59690cd7beab0dc79fe926a36fd5a44b7ca96474b1b077305a
https://zcash.blockexplorer.com/tx/c513d114a750fd9e0ceb19d03f3133ac87faca15d8f7a9e0b5f4a5eb9d3b18d4
https://zcash.blockexplorer.com/tx/0ef7abc1290d09993544f1c6c4989ca19bb2559bd911dfc1f03d8f8e0e383fe3
https://zcash.blockexplorer.com/tx/5e70b30c7a63d6a5c15a1a44c896ef86faa6322fc5c9cd58bfdfb9283b60a315
https://zcash.blockexplorer.com/tx/cdc3402b6e60702fb5f95bcce2ac84e00d9613f50f67c3d05a9f5941f53ac36f
https://zcash.blockexplorer.com/tx/829d788d4d1250859b20b6a4e9463337bb2952068b65ca377ea9d863e35940b2
https://zcash.blockexplorer.com/tx/684c149de6c6bf835c3a2aa8add927011105248e56d6ded08fdeb78e5a0d5a02


2. For the second account I cannot understand what you mean by "unstable balance". You have a confirmed balance and a pending balance. The confirmed one will NEVER change while the pending balance usually increases. The pending balance is calculated based on data that we receive from the pool: estimated next payment and confirmed shares. If these fluctuate (not too much though!) then the pending balance might fluctuate too. While looking at this second account I noticed a "locked balance" - something that appears when a wallet did not not respond; this has been solved a few minutes ago.

3. The BTC transfer works ok, as you successfully withdrew from the first account. Yes, during the very first days after launch we had to temporary disable it 3-4 times in order to solve some scalability issues and also work on combining multiple transfers into one in order to lower the fees to 0.0003 BTC. Anyway - this took only a few pauses and during all this time - withdrawals in all other coins worked 100%.

4. No account was scammed, if you withdrew funds - it's normal to get a message that says "insufficient funds". Simply change your password. If you somehow left the application running on a machine (at work perhaps) and someone logged it from the application - maybe this happened. Or you were the one withdrawing the funds. If an IP address can help - I can take the server logs and offer any assistance that might help you track down what happened. More than this you can uncheck "keep me logged in" in the app if you use BetterHash on a public PC.

Contacting us by using the ticketing system in our app and on our website can solve these issues very fast. We answer all messages that we receive: communication with our users helped us develop and improve BetterHash.

Kindest regards,

Daniel STATESCU

[Old_School]

Hi Innovative Solutions wanted to ask when you guys push new updates for betterhash will it update on its own or do i need to download new version the reason i'm asking is because i got a massage from the betterhash software today that the mining algorithms has been updated and i see new benchmark window

[Innovative Solutions]

It's already out there - we just didn't launch the automatic update. You can get it from here:

https://www.betterhash.net/download/BetterHash_Setup.exe


Daniel

[Old_School]

thanks for the link i just check now looks like 3 of my rigs automatic updated to the new version but the others didn't update

[Innovative Solutions]

We only notified part of the users. We want to make sure everything is ok. If you have any mixed NVIDIA / AMD rigs and you go through the benchmark again - I am really curious if it detects all GPUs correctly.

Daniel

[Old_School]

i had one of my rigs with mix cards nvidia and amd but i have upgrade to just nvidia cards all my rigs are running now nvidia cards if not i would of check for you

Edit : i notice now with the update you can run more than one gpu miner but if you try to run cpu miner with two gpu miner one of the gpu miner gets stuck on starting like claymore miner if you run one gpu miner EWBF and cpu miner work fine

[Innovative Solutions]

On a GPU rig I wouldn't advise using the CPU (unless it's a very powerful one). If the CPU is not mining - everything looks ok?

[Old_School]

am just testing out now the new version on two asus 1070 6 card rig the other thing i notice is on one of the rigs after benchmark it pick for all gpus EWBF miner as being the most profitable which was giving me a lost of $70 plus a month and on the other rig which is same setup after benchmark it pick for one gpu claymore miner and for the rest of the 5 gpus EWBF as being most profitable which give me a gain of $70 plus a month looks like the benchmark is not making the most profitable choose when picking the miners