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Author Topic: My Mt. Gox account recovery request has been accepted  (Read 3001 times)
iBug
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June 24, 2011, 01:06:23 AM
 #1

Following the link that I got in the mail 2 days ago, immediately after filling out the account claiming form:

Mt.Gox Account recovery service
Account recovery request submitted at 2011-06-21 15:12:56 GMT.

Your account recovery request has been accepted.

You will be able to access your Mt.Gox account once the site opens again.


This has just been updated a few minutes ago. I hope everything works as expected and I can log in with the new password I have chosen.
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dinzy
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June 24, 2011, 01:46:58 AM
 #2

Well I submitted my claim ten hours after yours and still have no change.   Undecided
bearbones
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June 24, 2011, 01:50:39 AM
 #3

Did you have the password from hell, or something? It seems like you're still the only one...

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proudhon
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June 24, 2011, 01:51:55 AM
 #4

Did you have the password from hell, or something? It seems like you're still the only one...

I submitted my claim even before they posted an announcement about the claim site being up, I had a really strong password, and I still haven't heard back.
iBug
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June 24, 2011, 01:54:49 AM
 #5

Did you have the password from hell, or something? It seems like you're still the only one...
I was probably one of the first to claim an account, the link hadn't even officially been published and my password was 18 characters including some numbers ...
bitcoinTrader
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June 24, 2011, 01:56:01 AM
 #6

More than 50 hours, no reply  Angry

Friskynet
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June 24, 2011, 02:05:28 AM
 #7

Sad and scared I have lost my acount

Account recovery request submitted at 2011-06-21 2x:xx:xx GMT.

Your account recovery request is pending review by our staff.

Once your account has been reviewed you will be sent an email advising how to access your Mt.Gox account.


Still no email Cry
bcpokey
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June 24, 2011, 02:05:53 AM
 #8

Quote
Account recovery request submitted at 2011-06-21 17:49:54 GMT.

Your account recovery request is pending review by our staff.

Well,  suppose it remains to be seen how many people submitted a request between 15:12 and 17:49 Sad

My password was 10 characters, mixed case alphanumeric random generated, which cryptographically is pretty strong, but their system seems to have gone overboard and doesn't seem to accept anything below like 12 characters with special characters and alphanumeric as strong, so we'll see.

submitted some "additional verification" information also just in case. Hopefully that pays off.
Friskynet
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June 24, 2011, 02:29:29 AM
 #9

I just got this back from Mt Gox Support

Hello,

Before 3:00 GMT on Friday June 24th you will receive an email from us advising that either


A) Your claim was successful and you can login to Mt.Gox once the site is up.

or,

B) We require more information to process and authorize your claim.


We appreciate your continued patience as we work to get everything back online.

Thanks,

MtGox.com Team

P.S Also posted this in this thread
http://forum.bitcoin.org/index.php?topic=21602.0
REF
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June 24, 2011, 02:31:49 AM
 #10

i submitted mine about 30mins after it was opened and i haven't gotten anything.
iBug
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June 24, 2011, 02:45:11 AM
 #11

Never mind, doesn't matter ...

Mt. Gox isn't going to re-open at 3:00 GMT.
Just as I expected, they couldn't handle all those manual account verifications.

But it's very professional that they let us know that they can't handle it 21 minutes BEFORE the planned re-opening of the site  Roll Eyes
rizzn
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June 24, 2011, 06:57:15 AM
 #12

Got the notice that my claim went thru, too. Looks like tomorrow's the big day.

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Chucksta
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June 24, 2011, 07:27:19 AM
 #13

Sad and scared I have lost my acount

Account recovery request submitted at 2011-06-21 2x:xx:xx GMT.

Your account recovery request is pending review by our staff.

Once your account has been reviewed you will be sent an email advising how to access your Mt.Gox account.


Still no email Cry

+1

over 50 hours since I filled in the form Sad

Now to do as they say, as 48 hours has passed, and contact them.

Okay boys, sawn-offs at the ready, it's kneecapping time, lol
kicir
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June 24, 2011, 07:59:42 AM
 #14

WTF??? my claim has been rejected and my password was 19 characters long and a strong nice mix of alfanumeric and symbols

I also provided some extra info but not much since they said that this was only necessary if we felt our passwords were not strong enough

so now, will I only have access to the market way after everyone else? I'm pissed off, the instructions were unclear and misleading


Djao
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June 24, 2011, 10:04:33 AM
 #15

... I'm pissed off, the instructions were unclear and misleading

+1

also got rejected, provided more details, let's wait and see now, but as quoted, pissed off

edit: just got accepted, feeling better now
Chucksta
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June 24, 2011, 11:16:15 AM
 #16

WTF??? my claim has been rejected and my password was 19 characters long and a strong nice mix of alfanumeric and symbols

I also provided some extra info but not much since they said that this was only necessary if we felt our passwords were not strong enough

so now, will I only have access to the market way after everyone else? I'm pissed off, the instructions were unclear and misleading



I don't think the password is the issue, it's the proof. I think they may have learnt their English by texting and playing games. Either that, or they are Brits, who are renowned for having a poor command of their mother tongue. Sorry, just having a dig at my own countrymen/women, lol

Mine got rejected, but I gave the wrong info for the bank name, do'h

I hope they don't want any more than that, otherwise I am stuffed. Me know nowt ! lol

I noticed that a withdrawal I made about the time of the hacker attack, has not come through to my bank account Sad
Chucksta
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June 24, 2011, 12:24:24 PM
 #17

WOOT !

Quote
Mt.Gox Account recovery service

Account recovery request submitted at 2011-06-24 09:21:39 GMT.

Your account recovery request has been accepted.

You will be able to access your Mt.Gox account once the site opens again.

Nice and quickly dealt with after the reapplication Smiley

Now to wait for the site to come back up....
michaelmclees
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June 24, 2011, 02:05:10 PM
 #18

Was rejected the first time, and then I resubmitted with an estimate of my last balance.  They approved me right away.  I think tonight is the night we can trade again.
joker
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June 24, 2011, 02:38:22 PM
 #19

I got my email about 4 hours ago. Click the link and voila....


Mt.Gox Account recovery service
Account recovery request submitted at 2011-06-22 17:30:18 GMT.

Your account recovery request has been accepted.

You will be able to access your Mt.Gox account once the site opens again.

Don't know what order they are working them in but you would think that anyone who submitted before me would have a response.

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Rob P.
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June 24, 2011, 03:16:03 PM
 #20

+1 to having my account accepted.  I had a strong password and lots of evidence I provided them.

Quote
Mt.Gox Account recovery service

Account recovery request submitted at 2011-06-21 18:04:46 GMT.

Your account recovery request has been accepted.

You will be able to access your Mt.Gox account once the site opens again.

Only indication of when it will be open is:

Quote
[Update June 24 - 02:39 GMT] Postponing the Relaunch 24 hours.
We're seeing that the amount of claims that need review is much higher than what we had anticipated, and consequently it is taking us considerably more time to process the claims.

And of course, that won't include trading.  Actually, with the trading volumes being lower over the weekends, this weekend may be a nice time to open for trades in the hope that there will be some stability and fewer speculators online.

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