Kraken USD withdrawal delay

[Geremia]

Your withdrawal was returned by Synapse because they couldn’t settle the transaction. I have notified our development team and the withdrawal should be refunded in your Kraken account within the next few business days. Thanks for your patience and understanding.

I wonder why Synapse couldn't settle it.

[stifler_matricker]

the reply received today after another 3 silent days:

only ONE developer could unblock the situation, and he's very busy these times.

Please rest assured that your deposit will be credited as soon as possible. Thank you for your patience.

[stifler_matricker]

another 3 days for me without news.
money still not appears on my account
it's been 15 days now
what can i do?

[Geremia]

Kraken responded to me fairly quickly:

Unfortunately all I can see is that there was a timeout error. They attempted to connect with your bank and exceeded the amount of allowable retries. I would suggest reaching out to your bank to make sure all the wiring information you have is correct, just to be sure.

It appears to be an issue with Synapse Pay and not Kraken.

[metalron]

Had a similar "delay" experience but turned out to be my bank being an arse :/  Seems like Kraken are pretty good with their timing. But that trading engine on the other hand is OMG! They have said they going to fix it eventually... hope it's sooner than later though! I only trust them and Bitstamp; but Kraken always has a better price for sellers, so it was my only exit option in that sense.

[Geremia]

Seems like Kraken are pretty good with their timing.

They refunded me today. Neither my bank nor Kraken know exactly why Synapse pay couldn't wire the funds.

[Kraken-Septimus]

Seems like Kraken are pretty good with their timing.

They refunded me today. Neither my bank nor Kraken know exactly why Synapse pay couldn't wire the funds.

Hi Geremia. I'm sorry for the inconvenience. I'm going to have a manager look into this issue for you. Could you please let me know your ticket number? Thanks.

[brainzfuxed]

I have received conflicting information from Kraken as to why I cannot withdraw out of my account. They said that my ID must show all 4 corners clearly, with a dark background, and I have done this multiple times in multiple different light settings. The picture is as clear as can be yet they don't want to verify my ID. Please advise as the customer service support has been very poor to this point.

[Geremia]

SynapsePay wire worked correctly now.

Again, it appears it was not Kraken's fault.