Price seems a bit stagnant! For me, it doesn't matter what the price is doing as I still have NOT received my tokens? Pretty aggravating as I have tried all the different paths I keep hearing to try! I see these boards get read, so with that being said, can you find out why I don't have my tokens still? I gave my address to send to my nano ledger months ago now. I just want what I paid for!
If you have not yet received your tokens:
First, check the status of your withdraw:
Withdrawn: Currently in the Etherchain
Withdrawing: Being sent to the Etherchain
Withdrawing Fault: To be reestablished with the Etherchain (Is currently being corrected and is not a concern)
Then check Etherscan for the transaction:
https://etherscan.io/token/0x80a7e048f37a50500351c204cb407766fa3bae7f(It is normal to not display until transaction is complete)
Then check your ERC20 capable wallet as shown in the video tutorial here:
http://t.me/crypterium/489377You may have to enter custom token:
Token Contract Address: 0x80a7e048f37a50500351c204cb407766fa3bae7f
Token Symbol: CRPT
Decimals: 18
https://medium.com/@crypterium_io/crypterium-manual-how-to-use-use-tokens-in-wallet-42d7f5c1d9f3Try clearing your cache and history. Use another browser if possible.
https://www.lifewire.com/how-to-clear-cache-2617980If you made a purchase from a false support member through telegram chat, you will not receive tokens, as you were unfortunately contacted by a scammer and we are deeply sorry for your loss of funds. We cannot reimburse you in any way.
https://medium.com/@crypterium_io/how-to-avoid-scammers-7e96b7c62109You could have been a victim of phishing or malware, as well.
http://searchsecurity.techtarget.com/definition/phishinghttps://www.avg.com/en/signal/what-is-malwareIf you think your wallet has been compromised, it is best to scan your devices with anti malware software and change all of your current passwords. Enable 2FA authentication to also protect your accounts from being hacked.
If your tokens were moved from your wallet address after the withdraw, it can only be done with accessing the ETH private key and we do not have access to this. Remember to hold your private keys in a more secure way in the future and never keep them on a device which is connected to the internet.
There is no way to revert your transaction if it has been completed.
If you sent your tokens to a wallet that is not ERC20 capable, there is no way to revert your transaction since it has been already done. Apologies for not being able to assist, according to terms of token sale:
"Failure to provide a correct address of the External Wallet will result in the loss of purchased CRPT Tokens, which shall be the sole responsibility of the Purchaser. Failure to provide the External Wallet or to complete its set up, will delay the withdrawal of the purchased CRPT Tokens, which shall be a sole responsibility of Purchaser. Purchaser shall be responsible for implementing reasonable measures for securing the External Wallet, vault or other storage mechanism Purchaser decides to use to receive and hold Tokens outside of the Account, including any requisite private key(s) or other credentials necessary to access such storage mechanism(s)."
Point 5a:
https://crypterium.io/content/terms-token-sale.pdf?v=1.56If you have further issue, please contact our support directly at
support@crypterium.com
