Processing the swaps has been a very resource intensive undertaking for our team. We planned well for the transition, and for the last two months, we moved resources from our other Bela projects to focus on completing these within our timeframe. The cost has been significant, but we were excited to invest in the new upgraded Bela.
We initially planned to run the swap only from April 3rd to April 24th. Poloniex asked that we run it until May 31st to give them ample time to let their users know about the swap, and we agreed to this 5 week extension. We are confused at their decision to freeze users' accounts in the midst of our swap, but we cannot again totally rearrange our lives and carefully preplanned work schedule to reopen swaps.
They knew about our deadline, and they knew it was a hard cut off. Unfortunately, this incident is something that will need to be resolved with their support team.
I understand it has been resource intensive, but how is it fair if investors and token holders lose all their money because of the policy of an exchange in the middle of all this?
Anyone dealing with Poloniex knows their attitude... they are expected to do the oddest things at the oddest time.
It is their hallmark to never reply to any tickets for days....
I was locked from the account throughout the swap when Polo suddenly said they are delisting, and there was no way to even log back in. THe only option they have was to create a ticket and they respond to it almost 10 days later and resolve it.
Thats how Poloniex works
Now they are replying that they are not listing Belacoin anymore.
I am not asking to rearrange your lives, of course the development is also important as well, but please suggest some sort of help to us who are stranded in the middle because of the actions of one Exchange
I dont want to compare with other projects as each project is different, but just for an example, coins like QTUM had over 4 months where one could exchange the tokens for mainnet tokens, and even after that they were able to manually process it for those who had missed out.
In crypto it often happens that people invest in something only to check on it once every few weeks or months.
Because of this adequate time must be provided to people in order to get their things in order
If you just go back on a page or two back on this thread, I had asked in April if Poloniex would support it, and some one had mentioned they on the slack the Belacoin team had announced poloniex will put up an announcement, so naturally I believed they will support it...
Now suddenly they have put up a notice of delisting barely 15 days ago, and then locked legacy users out the entire time.
In the middle of the coin swap when the exchange also locks out users with no option but to raise a ticket, what are token holders supposed to do?
