It seems like experiences with Liqui have shifted towards more positive nowadays. I'm glad to see many claim to have used it without any problems. Unfortunately this is not the case for me. Let this be constructive criticism (and perhaps a modest rant), which I hope catches the attention of Liqui's staff. For the rest of you, I hope this serves as a warning as I ended up being yet another with funds missing in Liqui.
As my intention is to not only rant, but share my overall experience, let's start with the good stuff first.
+ Clean layout
+ Smooth, easy trading, similar to Etherdelta but a lot faster
+ Clear charts
+ Fast deposits, no problems whatsoever (although it seems like this is not the case for everyone)
+ No withdrawal/deposit limitations
+ No verification needed
+ Great variety of tokens
+ New listings consistently (some very fresh ones as well)
These are the things I really like about Liqui. Everything above works nice and smooth. However, now on to the part that was not so pleasant and pretty much ruined the experience that was good so far.
Like for many others, my problems too started with withdrawals. I do have to admit I should have made a small withdrawal as a test first (I tried later with smaller amount, worked just fine), but nevertheless, here's what happened:
1. Transferred 3.37 ETH to Bittrex
2. Withdrawal processing, goes through
3. Transaction runs out of gas (Weird, as I have never had this before on other exchanges)
Anyway, usually it's not a big deal, but in Liqui it might be a very big deal. Instead of my funds returning back to my wallet, they're stuck somewhere, most likely in Liqui's wallet that processes the transactions. All this would have been fine if the issue was solved at least within 24 hours, but unfortunately it wasn't. Here's what I did:
1. Submitted a ticket 7 days ago - no reply
2. Contacted them on Telegram the same day, told about my issue, message was seen. No reply.
3. Contacted them on Telegram again after 1 day, again my message was seen but not replied to.
4. Contacted them on Telegram 2 days after the previous attempt, asking for even a mere reply, again, seen & no reply.
5. Tweeted them the same day, no reply (Publically, they have turned their DM's off)
6. Emailed their support 2 day ago, no reply.
Liqui claim their response time is usually within 72 hours. Yet, after 7 days, my funds have not returned to my Liqui wallet, nor the destination wallet and I haven't got a response in any form. Thus, I highly doubt the accuracy of the 72 hour estimate, referring to my experience and the fact that their tweets receive tons of comments asking for them to review 1 month old tickets. There's quite many people here/on other platforms as well stating they received a response anywhere from 1 week to 1 month or not at all. Also, straight out ignoring 4 messages in a row to me seems quite rude, they could've at least replied something like "We'll get to it as soon as possible". This way I'd at least know they're present.
Everyday of funds being stuck equals to missed trades and potentially losing money. It's also near the end of the month, what if one's ability to pay rent was up to the missing funds? With zero help from their end, it's unacceptable.
Seems like many others have been experiencing similar "out of gas" problems with withdrawals:
Has anyone received any support from Liqui lately? It seems like they have been just ignoring everyone's ticket in the past month and aren't looking to help at all.
I recently sent 4 ETH from Liqui and got a transaction error that is is out of gas and the transaction was cancelled. The ETH should be back in Liqui's balance but they aren't crediting me back similar to your situation.
Ticket number #13159
https://etherscan.io/tx/0xc786796b23cf4d9d7659ec554386ef91c695ca0f1deb581535d4267a065ee95dWithdrew some eth from liqui last sunday and the transaction didnt go through due to an "out of gas" error. I didnt receive the ETH back on my liqui account, I have tried contacting their support countless times but they do not even reply to me. Still waiting for my ETH but havent received anything yet. I can see my transaction on etherscan and it says cancelled so I should be getting my ETH back.
This is completely unacceptable from an exchange, I know of many other people that have had issues with them and they have behaved in the same way.
Anyone know of any ways that I can reach out to these scammers? Disgusting.
Just want to know how much time do they take for failed transactions to arrive back to our wallet which went out of gas while sending from liqui exchange.I already created tickets for this and the turnaround time is 72 hours.Hope my withdrawal does not get delayed for some days.
My case:
https://etherscan.io/tx/0x061d59fa1aa6b803fa9c561e874d8fe0b88215757ca5705d06712d4354a97633Ticket: #13153
If anyone here has been going through similar issues (or any other issues) with Liqui, please feel free to share them here. Also, if possible, send the link of this post to Liqui:
Twitter: https://twitter.com/liqui_exchange
Email: hi@liqui.io/support@liqui.io
Bitcointalk: https://bitcointalk.org/index.php?action=profile;u=842080
Perhaps we can make them do something about this.
