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Author Topic: (Resolved) Legit user here can't reclaim his account!! Gox Help me? (Fixed)  (Read 1043 times)
DJcoins
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June 25, 2011, 09:28:27 PM
 #1

Edit: Problem resolved by MagicalTux himself!
Great person took his time to fix my claim.
Just in time for some major trading Cheesy

Thanks and keep up the Gox work Tongue




Here's my detailed situation:

I don't know my exact BTC or USD Balance because I do a lot of day trading.
I have a rough estimate but that can shift a lot due to the fact that I have many buy/sell orders placed the night before the attack. Some could very well filled and that would drastically change my BTC/USD distribution ratios.

Apparently MtGox will not approve your request if you don't have an accurate balance estimate.

I have provided so far:
-An estimated Account balance (could be way off but I noted that in my submission)
-My static IP address
-Dwolla Account #
-Full Dwolla transaction history (directly from Dwolla, with dates and time tag)
-Full BTC deposit/withdraw history with addresses (directly from bitcoin client)

I have re-submitted my claim at least 6 times already, and each time I gave more and more informations.
But I always get the same automated Email response suggesting that I should give them an estimated balance and deposit account info.

At this point I don't even know what eles I can provide in order to prove I'm the rightful owner of the account.

What's going on here? Am I screwed?
Can someone from MtGox help me recover my account please?
Anyone knows how to get in touch with them directly?

Any help is appreciated!
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chadqberry
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June 25, 2011, 10:08:20 PM
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When you find out, let me know.  I'm in the same boat.  Although, I know how much I had in my account at least down do the whole number.  I just didn't know the amount after the decimal.  I also provided all the information you mentioned.  I did get my account, but there is no balance when I check the status page and I can't log in to their main site at all.  I have submitted tickets and emails, but nothing yet in return.

15vKCFT2Xnot3RxWhEcyed91FZcf23CyTT
DJcoins
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June 25, 2011, 10:14:52 PM
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Atleast they approved your account claim, while I'm still on step one.

Also another apparent problem with their claim system is you're not allowed to change information that's already submitted.
So if you make a mistake on your first try you're screwed and are forced to resubmit with another email account.
DJcoins
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June 26, 2011, 12:24:14 AM
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So everyone already has their account approved without any issues?

Will MtGox ever setup another claim system for the unfortunate ones?  Huh
stic.man
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June 26, 2011, 01:02:26 AM
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Try the IRC chat, they might be online right now
DJcoins
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June 26, 2011, 01:07:07 AM
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Ok I'm in #mtgox on freenode server,
but I can't type there I get this error message:
[18:08] == Cannot send to channel: #mtgox
dserrano5
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June 26, 2011, 01:38:17 AM
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You need to have your nick registered. Try typing "/msg nickserv help".

DJcoins
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June 26, 2011, 02:38:23 AM
 #8

Edit: Fixed by MagicalTux himself Cheesy Cheesy:D Cheesy:D Cheesy:D Cheesy
Faith restored!:D Cheesy:D Cheesy:D Cheesy

Thanks for all your help!
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June 26, 2011, 03:48:51 AM
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My 3rd attempt to verify my account has been ignored for a long time, much like the original poster.  Angry
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