I have the same problem. Cumoms clearance in Poland.
![Huh](https://bitcointalk.org/Smileys/default/huh.gif)
DHL doesn´t even want to try it. Now I got a different company to do it for me.
Looks bad as far as they know. The new company said it´s possible to pass. Maybe they just want to make money, so they are promissing
![Grin](https://bitcointalk.org/Smileys/default/grin.gif)
One need to add stickers on the miner because Bitmain is not able to do it correctly. With company name, and address, and Made in China. They also leak a proper instruction in Polish language.
(Hopefully nobody asks for RoHS because this is what they definitely don´t have and one can´t just make it themselves)
So I need a certificate that authorizes one to make changes to their shipped box (adding stickers and manual).
I thought its easy to get
![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif)
I wrote Bitmain several times. I always get the same answer all our certificates are here and a link...grrr. I offered them to use the polish manual that i translated and add it to there next shipments. But they seem to not understand what I am saying to them.
![Angry](https://bitcointalk.org/Smileys/default/angry.gif)
It is horrible.
![Cry](https://bitcointalk.org/Smileys/default/cry.gif)
For custom clearance I need now a permission from Bitmain to add this stickers and the manual to there shipment. But after trying 3 time with different customer support persons it seems to be hopeless.
Does anyone have such a certificate that authorizes one to make changes to their shipped box (adding stickers and manual) ?
I will keep reporting what happened.