[Exchange] GRAVIEX Exchange: low fees, fast withdrawals, high security

Quote from: graviex on July 09, 2019, 08:53:27 PM

[EN]

Details how Graviex bail on users.

As mentioned in previous posts, Graviex bail on me $1500.
The operation with account blocking and appropriation of my funds became the last link in the chain of events around 214 ARRR coins for which the withdrawal transaction was not carried out, TxID was not provided, moreover, throughout the dialogue with the stock exchange, Graviex technical support completely disclaims responsibility for this incident, blaming the coin developers for everything.

At the moment (07/23/2019) ARRR coins have not been sent, although the request for their withdrawal was sent before the so-called sanctions, so it cannot be part of these sanctions, respectively, it had to be processed anyway.

However, as will be clear from the chronology published below, non-compliance with its own user agreement (which contradicts the basic provisions of European law), for Graviex is quite acceptable and fully corresponds to their manner of conducting work using unscrupulous methods.

Being engaged in trading since 2015, being familiar with more than one dozen stock exchanges and hundreds of personnel people, I did not have any sense, without a significant reason, to give publicly publicized an event that, in itself, is mediocre in the world of cryptocurrencies.

Standard contact with technical support of any exchange, whether it be Graviex or any other trading platform, until this moment, always, sooner or later, led to the solution of the problem. As a matter of fact, if a coin cannot be withdrawn promptly, based on the current marketing situation in the market, in the future the deadlines no longer play any critical value.

In this case, the cause of the development of the conflict was the position of Graviex technical support, in which they immediately made it clear that they were not responsible for this situation. And as I mentioned earlier, the withdrawal of coins has not been made so far!

The attempt of Graviex technical support to present the situation with the withdrawal of ARRR coins as resolved, I consider untenable, because the implementation of any exchange is based on virtual accounts, and the final check whether the exchange can fully provide virtual numbers on its site with cryptocurrency funds can only be confirmed by actually crediting funds to another wallet confirmed by its owner.

Events in chronology.

On July 7, I made a standard request in support of Graviex, informing that the ARRR withdrawal transaction was not completed. To which he received an answer, which, now in the original, can be found in Graviex post:

https://bitcointalk.org/index.php?topic=2352780.msg51767590#msg51767590

This was the first time in my practice, when I was so thoroughly informed about the technical component of the problem, and a number of conclusions could be drawn from the confused answer:
1. The ARRR wallet on Graviex in ONLINE status does not guarantee correct transactions. Tech support Graviex knows about this (as will be clear from the materials below, my case is not the first), but leaves the possibility for users to make questionable transactions.
2. An interesting second point, where Graviex hints that I could already get my coins (and hide this fact ?) and the funds could already be credited to my account, even considering the erroneous status (and without TxID ?), but...
3. ... due to the high confidentiality of the ARRR network, technical support Graviex cannot verify this.

Agree, such an answer makes you wonder. In addition, in the future, several members of the ARRR network (among them the developers) pointed out that paragraph 3 is a lie of Graviex technical support.

On July 8, "having waited a bit" - as Graviex tech support advised, I posted a post on the Graviex Discord channel with a description of the problem, a ticket number and an indication that I need TxID to solve the problem through ARRR dev coin.

In response to the post on the discord, Graviex technical support posted a practically identical answer to the one that Graviex technical support told me in personal correspondence for the created ticket, but with one difference — now Graviex technical support suggested that I myself contact the dev coin to "provide confirmation of the status of a successful transactions", or provide some similar capabilities (?).

That is, in fact they sent me to look for truth to the developer of the ARRR coin without a transaction ID (?)

https://drive.google.com/open?id=1ZAlQLjDd1nDs5UgstSBzQesSKbwXzXcp

Ie, in fact, one day before my publications on the forums, technical support of Graviex, personally, placed on the public channel a discord of his correspondence (which was reduced to a single answer given above). This part of the correspondence previously published by Graviex, according to clause 5.6, their UA turned out to be so important that it was quite suitable for a formal occasion, for withdrawing all my funds, ignoring the fact that this information, by the time of my publication, was no longer confidential.

Next, following step 3 of the Graviex technical support response, I turned to the developers of the ARRR coin on their discord channel, asking for help in understanding the situation. Immediately, I was answered about the nature of the problem.

Not for the sake of advertising, but only for an objective reflection of the situation - all the answers received in this situation from the participants of the ARRR channel were clear and understandable. But, unfortunately, the reverse side of the medal became clear, it became clear what support of Graviex is doing, namely trying to hide its own incompetence. Moreover, trying to hide this fact is very dirty, blaming the coin developers and not not recognizing its own any responsibility.

https://drive.google.com/open?id=1QBourdbbexkIJbTu4Qcy2CMHj60YinJF

Further, to my question about how to deal with this situation, I received a link to an post on the ARRR channel of June 27:

https://drive.google.com/open?id=1apZT1gtOkJAe2zdZXEpz3XqQ0NN4wnoG

There are several conclusions from this announcement:
1. The ARRR team warned the public in advance, therefore, my further clarification of the reasons with the ARRR team did not make sense.
2. The ARRR team in the public channel openly claims that support for Graviex is lying when says that "there is no way to check this".
3. The number of likes under this announcement convincingly says that this is not a fake and that I am not the only one who has encountered such a situation.

Among other things, they gave me a link to the comment of one of the ARRR developers under Graviex tweet, which suggests that errors in work have been observed for some time, which in turn led to unpopular relationships between coin developers and technical support for Graviex.

https://drive.google.com/open?id=12nema4fsDrHbFQbUAlw9fo4PB5vad2sU

Next, I made another attempt to clarify the situation with the support of Graviex through the Discord channel, with a request to provide transactions ID:

Graveix technical support response was such that "they only have the data that the ARRR developers provided them"

drive.google.com/open?id=1eD24TGFnCsA8CBYqEXEgkbyr2kGVrjdC

From this point on, it became clear that the situation had finally reached a dead end. What data the ARRR developers should have provided with technical support for Graviex is unknown, since I successfully conducted ARRR transactions before the incident, and one transaction after was also successfully completed. In all cases, a transaction ID has been provided.

Further, an unknown person from the ARRR community joined the dialogue, but who, to a certain extent, understood the situation, which is clear from his subsequent dialogue with technical support for Graviex:

https://drive.google.com/open?id=1VhO_PS9aOxLN2LwgM7WvlHFe05XujyoU

and next:

https://drive.google.com/open?id=1IGJgy2a7QRxPxid6m1FXY5G36JVzvoh8

At the end of our dialogue, I explained my position that I consider Graviex to be responsible for deposit / withdraw transactions that are performed within their trading platform (after all, clause 4.1 of their User Agreement, which Graviex technical support likes to refer to and lists the obligations of exchange, says this: To make all reasonable efforts to facilitate and ensure effective transactions between the Users.) - and that if they do not solve my problem, I will be forced to report this incident involving the withdrawal of their funds in all available media in multiple languages.

To which I received the following reply from Graviex technical support, where they once again sign in their incompetence, but at the same time there is no hint that they are going to be responsible for this situation in any way:

https://drive.google.com/open?id=1C-fu6VWOpPHAf2GJVXVVCTCcmmMgmVqr

Further, technical support of Graviex for some reason publishes a part of its dialogue with the developers of the ARRR coin, however this dialogue only once again confirms the incompetence of technical support of Graviex. Far from every blockchain you can find information about a transaction through the wallet address, I think many users who are far from the subtleties of blockchain programming faced this feature.

https://drive.google.com/open?id=1VsZ1B-sq5X2QxqfHCZRkG8OdCsz2pmdl

Also, a part of my communication took place in the Graviex Telegram channel. In the process of communication, while continuing to adhere to the policy of accusing the developers of the ARRR coin, the representative of Graviex did not even hesitate to call them fraudsters.

https://drive.google.com/open?id=1koejTSo8lwaYIZCqzWcztEpZ5YktXqeR

There is nothing more to add.

THE FINAL

The final part of our dialogue on the discord channel no longer makes much sense. Graviex technical support response, which I previously published and in which they refuse to bear responsibility for this incident shows the final attitude of technical support Graviex to problems of this kind.

https://drive.google.com/open?id=1m7aXl2aeJOia6ka8VHGIgC2jWUbfb63i

In the context of the dialogue published above, it becomes clear that, regardless of the results of solving this problem, together with the support of the ARRR coin developers, whom they, moreover, call fraudsters, Graviex is in no way going to take responsibility for this issue, namely replenish lost funds in case of unsuccessful outcome. Those. the message that Graviex is "waiting for their answer" says only one thing - what will happen next "as lucky". Therefore, this message no longer has any value.

On July 9, after waiting another day, I posted information about the incident on the forums.

On the same day, the support of Graviex, without sending the ARRR coins to the address specified in the translation, took away all my funds that were in the accounts of the exchange and blocked the account.

On July 10, representatives of Graviex posted on the forums information about account blocking under the pretext of so-called sanctions, while keeping silent about the fact that funds in the amount of 214 ARRR coins were not sent, although the request for their withdrawal was sent even before the sanctions and, accordingly, it should have been processed in accordance with their own user agreement. However, apparently, even such a trifle as 214 ARRR coins seemed not superfluous for Graviex.

Separately on sanctions:

It is necessary to understand that the very motivation of Graviex technical support with the indication of clause 5.6 of user agreements (this clause provides for maximum penalties) as a reason for withdrawing my funds is devoid of meaning and rationale, since the information I partially published on July 9, 2019 about correspondence with the support of Graviex, at the time of posting on the forums, has already ceased to be confidential, after its publication by Graviex himself on a public channel a day earlier - July 8, 2019

This is easily verified by comparing the pictures that Graviex himself published in his post of June 10 - and my pictures published above, in this post. Or directly check the publication from 08.07.2019 on the Graviex channel:
https://discordapp.com/channels/411082549016920065/411082549574631435

CONCLUSIONS

1. Obvious incompetence of Graviex technical support in ensuring the transaction of the ARRR coin.
2. Categorical failure to take responsibility for their own incompetence and the associated consequences.
3. Technical support Graviex is ready to use any unscrupulous methods to justify and conceal both its own incompetence and these very methods: Right up to the accusation of the developers of the coin of fraud; Up to blatant blackmail; Up to steal someone else's money.

RESULTS

- After 15 days (at the time of publication of the post), ARRR coins were not sent, Graviex Exchange did not fulfill its obligations.
- The funds belonging to me were seized under a false pretext. This is an outright fraud.

NEXT STEPS

I was asked several times whether I really would go to court for $ 1,500? Now we can say one thing - of course, this issue needs to be resolved in a legal plane, in addition to the information one. Obviously, preparing a lawsuit will take time. When it is prepared, I will publish the text, registration number, etc.

One of the users on the ARRR channel immediately offhand pointed to several violated legal moments (in part, I have already indicated some of them in this post):

https://drive.google.com/open?id=1cxSdjR38IQeo0u3JF3SpJCX1YGz01pDU

In the future I will inform about everything as new information appears.