Ok i am pretty new to the forum. I am using freewallet for quite some time without any problem
Recently on 4th Nov using freewallet app i exchanged BTC->ETH and BCC-> ETH.
I received equivalent ETH from BCC exchange. BUT BTC to ETH exchange never came through.
Being patient i contacted the support team. Gave them all tx ids etc etc. They kept on assuring me that you will not loose your BTC or ETH..
If any one from Freewallet.org here please sort this out. As your support team is sleeping it doesnt take 72hrs or 4 days for exchange..
my user ID : 3f4b433c
Sagar, sorry for taking so long! That's not a typical situation with an exchange. We've already contacted our partner, Changelly.com, who's powering the exchanges in our app: they've been looking into your case as well. It seems your transaction wasn't completed due to network issues, which is why you should get your BTC back. Our support reps will let you know as soon as your refund is completed. Apologies for the inconvenience!
UPD: Your refund has been delivered to your BTC address with Freewallet. Again, apologies for the delay!