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November 07, 2017, 08:13:11 PM |
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Hi all. I opened a Jaxx wallet a few days ago and transferred part of a Bitcoin from Local Bitcoins.com and then LiteCoins from BitPanda.com. In both instances I have proof of transfer together with long transaction reference numbers. Go back to the Jaxx wallet and it asks for a Backup phrase.....I had none, therefore no access. I have since found out that when you open the wallet a prompt is supposed to appear to remind you to generate a back up phrase. That didn't happen for me......and now I have funds in the wallet that I can't access.
My complaint to Jaxx has just resulted in a "Sorry...nothing we can do.." type of response.
Is there anyone out there with some technical wizardry that can help me...??
Many thanks, Moz
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