So I sent a claim in as soon as they brought the page up, I submitted 2 tickets over 72 hours ago and haven't heard a single thing nor received a response from them yet.. It sucks because I had a decent amount of USD in there I wanted to trade with and now I can't do squat, and I don't even know if my money is still on the account of what.
If I don't hear anything soon I guess I have to assume its stolen and go through legal action since it's USD stolen and not BTC?
Have you tried PMing MagicalTux on the forum, emailing him, or chatting with him on IRC?