It's final. I just got an email from their support. They will not refund the BCH trades profits from that weekend due to their "liquidity partners". We got absolutely no notice that trades would be invalid. Simplefx allowed customers to trade for days on a currency they would ultimately cancel, which tied up my funds from trading on other currencies. Just great...
I'm sorry to hear that mate. Personally, its a dumb moved from SimpleFX, they are trusted from what I read from the forum but this is a dick moved.
Its their "liquidity partners" fault not their customers, if they have captured this issue before hand, we will never have this problem right now. It looks like they will lost many customers from their decision.
And the timing is very suspicious. What the customers lost is no joke, but I guess its time to go forward and look another options here.
thats sad to hear but maybe theres another way for this issue to be settled .the site representative is answering above and giving the sites stands maybe this problem will have a good solution sooner.i believe that things is just an isolated cases
