Unfortunately, I athe same withdrawal problem with CEX.IO. I made a withdrawal on November 12 and until now the payment has a PENDING status. I receive the same standard answers from their support saying that it takes time, but there is no explanation why it is PENDING from their site, and not AUTHORIZED. It is really very disappointing situation and I am afraid they stole my money.Now I am looking for a good lawyer to get my money back.
My id is up110424363 and ticket number #391954
Hello, apologies for the delay, we got the reply from the relevant department that your payment has been approved and your funds will be on your account in some days.