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Author Topic: Butterfly Labs refusing refunds?  (Read 5224 times)
greenbtc
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June 26, 2013, 11:28:15 PM
 #1

Hello,

Just want to know what everyone else is experiencing when trying to get refunds from this company now.

Thanks in advance for your input Smiley
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Big Toe
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June 27, 2013, 12:18:05 AM
 #2

You cant get refunds because BFL is a scam.
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June 27, 2013, 12:20:20 AM
 #3

There wasn't an issue with BFL refunds previously.

What gives you reason to believe there's an issue now?

If this post was useful, interesting or entertaining, then you've misunderstood. 1N6rmaDiPf8ke3mx8217NykAMDZXkX713x
greenbtc
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June 27, 2013, 12:22:48 AM
 #4

I just tried to get a refund and they refused. They should be tagged as a scammer as previously posted, especially now that they are refusing refunds (confirmed). They just refused mine in an email.

Quote
Hi XXXXXX,

Thank you for contacting Butterfly Labs.  According to the terms you agreed to on checkout, all sales are final.  Now that shipping of orders has begun, refunds will not be processed.  Your order will be shipped per your position in the order queue.  Thank you for your patience and understanding.


For Jody's Customer Service Blog, and more, please visit our new BFL Forums at <https://forums.butterflylabs.com/blogs/bfl_jody/>
greenbtc
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June 27, 2013, 12:24:45 AM
 #5

You cant get refunds because BFL is a scam.

You aren't the same Big Toe from ASUSBOARDS way back when, are you?
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June 27, 2013, 12:25:00 AM
 #6

I guess whether they have grounds to stick with their terms depends when you ordered your rig.

If you ordered it months and months ago I guess you might have a claim but if you ordered it in the last month or so you might well be out of luck.

If this post was useful, interesting or entertaining, then you've misunderstood. 1N6rmaDiPf8ke3mx8217NykAMDZXkX713x
kibblesnbits
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June 27, 2013, 12:29:32 AM
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You cant get refunds because BFL is a scam.

I've bought/sold almost a dozen FPGA Singles since BFL started selling them.  Only one had a fault.  I called up and was walked through the "did you check this?" process with tech support.  They had me ship back the faulty unit and had a replacement out within a week.  I have a trade-in for three of my remaining singles, first one just arrived a few days ago.  It's purring along at 58-59Ghz as I type.

Would I have been happier with this unit six months ago?  Absolutely.  Are they a scam?  Absolutely not. 

If you have other proofs, I'd be glad to hear them. 

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June 27, 2013, 12:31:04 AM
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BFL are scammers. You were scammed.
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June 27, 2013, 12:31:31 AM
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It all depends on how you go about doing it, I got my refund no problem.

♫ This situation, which side are you on? Are you getting out? Are you dropping bombs? Have you heard of diplomatic resolve? ♫ How To Run A Cheap Full Bitcoin Node For $19 A Year ♫ If I knew where it was, I would take you there. There’s much more than this. ♫ Track Your Bitcoins Value
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June 27, 2013, 12:32:34 AM
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BFL no good.
greenbtc
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June 27, 2013, 12:39:48 AM
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It all depends on how you go about doing it, I got my refund no problem.

I asked incredibly politely, I have no reason to be malignant. I don't have anything against BFL other than that compared to emerging companies, they conduct themselves pretty poorly. I already gave the majority of my money to KnC and simply wanted to take what I had given to BFL a while back (simply because I don't agree with how they handle their business) and wanted to give it to the competition. If I get stuck keeping my order, oh well.
btceic
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June 27, 2013, 12:46:56 AM
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It all depends on how you go about doing it, I got my refund no problem.

I asked incredibly politely, I have no reason to be malignant. I don't have anything against BFL other than that compared to emerging companies, they conduct themselves pretty poorly. I already gave the majority of my money to KnC and simply wanted to take what I had given to BFL a while back (simply because I don't agree with how they handle their business) and wanted to give it to the competition. If I get stuck keeping my order, oh well.

I was polite and professional as well.

How did you pay?
How long ago did you pay?

♫ This situation, which side are you on? Are you getting out? Are you dropping bombs? Have you heard of diplomatic resolve? ♫ How To Run A Cheap Full Bitcoin Node For $19 A Year ♫ If I knew where it was, I would take you there. There’s much more than this. ♫ Track Your Bitcoins Value
greenbtc
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June 27, 2013, 12:48:27 AM
 #13

It all depends on how you go about doing it, I got my refund no problem.

I asked incredibly politely, I have no reason to be malignant. I don't have anything against BFL other than that compared to emerging companies, they conduct themselves pretty poorly. I already gave the majority of my money to KnC and simply wanted to take what I had given to BFL a while back (simply because I don't agree with how they handle their business) and wanted to give it to the competition. If I get stuck keeping my order, oh well.

I was polite and professional as well.

How did you pay?
How long ago did you pay?


I paid end of April via PayPal.
btceic
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June 27, 2013, 12:50:55 AM
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It all depends on how you go about doing it, I got my refund no problem.

I asked incredibly politely, I have no reason to be malignant. I don't have anything against BFL other than that compared to emerging companies, they conduct themselves pretty poorly. I already gave the majority of my money to KnC and simply wanted to take what I had given to BFL a while back (simply because I don't agree with how they handle their business) and wanted to give it to the competition. If I get stuck keeping my order, oh well.

I was polite and professional as well.

How did you pay?
How long ago did you pay?


I paid end of April via PayPal.

Has it been 45 days yet?

♫ This situation, which side are you on? Are you getting out? Are you dropping bombs? Have you heard of diplomatic resolve? ♫ How To Run A Cheap Full Bitcoin Node For $19 A Year ♫ If I knew where it was, I would take you there. There’s much more than this. ♫ Track Your Bitcoins Value
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June 27, 2013, 12:51:15 AM
 #15

At some point in time I believe BFL changed their policy to "All sales final".....
I also believe there was a pop up on their "accounts" page... when they changed it... said "hey some of these things changed. Do you want a refund?"
greenbtc
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June 27, 2013, 12:53:31 AM
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It all depends on how you go about doing it, I got my refund no problem.

I asked incredibly politely, I have no reason to be malignant. I don't have anything against BFL other than that compared to emerging companies, they conduct themselves pretty poorly. I already gave the majority of my money to KnC and simply wanted to take what I had given to BFL a while back (simply because I don't agree with how they handle their business) and wanted to give it to the competition. If I get stuck keeping my order, oh well.

I was polite and professional as well.

How did you pay?
How long ago did you pay?


I paid end of April via PayPal.

Has it been 45 days yet?

Unfortunately, yes, if you are referring to a paypal dispute.
canth
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July 01, 2013, 01:50:48 AM
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It all depends on how you go about doing it, I got my refund no problem.

I asked incredibly politely, I have no reason to be malignant. I don't have anything against BFL other than that compared to emerging companies, they conduct themselves pretty poorly. I already gave the majority of my money to KnC and simply wanted to take what I had given to BFL a while back (simply because I don't agree with how they handle their business) and wanted to give it to the competition. If I get stuck keeping my order, oh well.

I was polite and professional as well.

How did you pay?
How long ago did you pay?


I paid end of April via PayPal.

Has it been 45 days yet?

Unfortunately, yes, if you are referring to a paypal dispute.

Even if it has been 45 days, you can still open a dispute with your credit card company.

Inedible
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July 01, 2013, 02:05:15 AM
 #18

Even if it has been 45 days, you can still open a dispute with your credit card company.

Then you lose your Paypal account and any future opportunity to use it again (some might say that's a good thing).

If this post was useful, interesting or entertaining, then you've misunderstood. 1N6rmaDiPf8ke3mx8217NykAMDZXkX713x
canth
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July 01, 2013, 02:27:01 AM
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Even if it has been 45 days, you can still open a dispute with your credit card company.

Then you lose your Paypal account and any future opportunity to use it again (some might say that's a good thing).

Hrm...I'm not so sure about that. PayPal may be more likely to flag BFL as a problem account than screw with members with plenty of history with the company.

For example, I've had my PayPal account for ~15 years now - I doubt I'll get a problem if I dispute a single charge.

Insanity
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July 01, 2013, 03:08:50 AM
 #20

Don't think you will be getting any money back.
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