The same happened to me a couple of weeks ago. It took several emails and several days for this to get resolved. It was very disappointing then and it is also disappointing to see they still haven't got their act together.
Kids with css skills learning entrepreneurship on your teeth.
Must be a huge bug in their system. Really hope they fix it soon and you get your coins too.
Support also gave me 30 days of free trading as apologize, although i had to ask for it.
Yeah, they completely lack any business ethnics. We have seen numerous examples of that. Not that anyone cares.