CRYPTONATOR Wallet - NO FUNDS

[thestockfadi]

On the morning of 11-27-2017 I went to a libertyx terminal and bought a PIN for $250 of coins. I sent the my wallet

https://blockchain.info/tx/236085cac8664b08ce5c4f11621637ec9e32be6e706c38062a37e6fcee2f278d


It's been almost 24 hours now, and I have nothing in my wallet showing any kind of incoming transaction.

Can anyone help?

[1714768136]

1714768136

[Don Pedro Dinero]

I’ve been using cryptonator for four months and I have never had any problem so far. I very highly doubt they are a fraud. They can make good money by running an honest business in a field with exponential growth.

I don’t know what exactly happened to you, but I’ve just remembered that for the past couple of days there was a note saying that due to maintenance or something transactions could take a while to be written in your account even if confirmed.

Just wait another day and if not, email them.

[RodeoX]

I have not heard of Libertyx before, but their website makes them look like a legal business. If it is a legal business then you have myriad options, if they are not then you are likely screwed.

What does Libertyx say? I see they have a support email and phone number. They also display at the bottom of the page  the hot-line number of the New York Department of Financial Services. No one here will be able to do anything because only you and/or Libertyx have access to the private keys involved. Make sure you always have exclusive control of your private keys. Exclusive possession of the private keys IS ownership of bitcoin. anything less is less than ownership.

[sam08016]

They stole from my transactions 5 days ago. Gave me an exchange rate of 46k for BCN/ETH transaction when it was 236k everywhere else. They did not even generate an exchange receipt for this transaction. My emails are not being answered by them

https://imgur.com/a/mgclW

[thestockfadi]

Here is a screenshot from my account

https://imgur.com/a/uPF24

Yesterday this prompts was on their website ..

"BITCOIN MAINTENANCE We had to start re-scanning our second oldest bitcoin wallet node, which means some incoming bitcoin transactions may take longer to post on your account even after they were confirmed on the network. BTC withdrawals are unaffected. Thank you for your patience and understanding in this matter."


So I see the transaction on the blockchain network, and it has well over 100 confirmations. but no sign of it in my wallet. .

[thestockfadi]

Sent them an email this morning. And I got a reply right away, which goes like this


##- Please type your reply above this line -##
===========SUPPORT IS OVERLOADED WITH REQUESTS. RESPONSE TIME 24-48 HOURS=============

Hello

Thanks for reaching out!

Your request (59107) has been received and is being reviewed by our support staff. We strive to answer all e-mail support requests within one business day.

To add additional comments, simply reply to this email. We will get back to you shortly.

With best regards,
Cryptonator Support Team
Visit our Help Center https://www.cryptonator.com/hc/en-us

P.S. Please do not duplicate your ticket. It won't affect the response time.

Thestockfadi
Nov 28, 15:11 CET

I bought some bitcoins from Liberty X yesterday morning. And the funds have yet to arrive. Here is the transaction https://blockchain.info/address/1Hrd6yWuLppGBZkiPAmfRxnSNYWYfMnyrF?sort=0

any idea why the coins have not arrived in my wallet yet?

[Don Pedro Dinero]

Wait for the reply. It is pointless to keep posting here without knowing what they are going to say. Especially when they warned that some incoming bitcoin transactions could take longer to post on your account.

If the replay is unsatisfactory, post it here.

It would be good as well that if your funds get deposited finally and/or you get a satisfactory reply, you post here to let everybody know.

[thestockfadi]

Looks like their website is down all together at the moment

[thestockfadi]

It's been over 48 hours since I've contacted them. . NO reply. . It's been over 72 hours since the transaction was created. . CAN anyone help me please?

https://blockchain.info/address/1Hrd6yWuLppGBZkiPAmfRxnSNYWYfMnyrF

https://imgur.com/a/SYQ9A

[thestockfadi]

Alright guys! I finally got my COINS! I can provide a screenshot for proof .. or you can take my word for it. .

[asc_one]

Alright guys! I finally got my COINS! I can provide a screenshot for proof .. or you can take my word for it. .

Lucky guy. I'm waiting 72 Hours already. But it doesn't look like an exit scam to me yet.

[asc_one]

Finally, I received my Coins too. Thank god...

[Peetwaa]

Same here. I send about 48 hours ago 750 ripple to my account. No funds yet, not even pending. I already asked the helpdesk and they only answer on the question about the 20 ripple which had to be paid to open the ripple wallet and not on the question where my ripples are. Looks like I have to wait on my ripple till 72 hours or even more? Just tried to send some DOGE and they appear after an hour in my account. Why ripple take so long?