FortuneJack did not pay 9 bitcoin win. no contact to me. SCAM.

[erkans]

What happened::
I have not been paid my last withdrawal. I have been waiting a 5 weeks now for 9 bitcoins. no email from fortunejack at all. I have been paid withdrawals in the past. have deposited many bitcoins.
Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=303298
Reference Link:
https://bitcointalk.org/index.php?topic=774929.msg25045529#msg25045529
Amount Scammed:
9.127 bitcoins
Proof of withdrawal:
https://i.imgur.com/w8w1gjH.jpg
Additional Notes:
I would stop playing at this casino. the support is bad. no money to pay winners

[SyGambler]

eh I don't know why you haven't posted your accusation till now , but I guess you are fine and you will receive the money
I checked FJ thread since the day you posted there and as I see their rep saying that things should be fine , but they are investigating
not a fan of FJ especially these days with their new rules and terms , but I'm sure the community will force them to pay if your account hasn't broken their rules

posting more info may be more powerful , like posting your proof of previous deposits and withdrawals

[FortuneJack]

Hi There Erkan,

We have already talked about this I think and informed you, that your withdrawal has been held due to a security check. Also, this has been a transition period for our product on new platforms, one of which is a fraud control and sadly this caused delays. We are utterly sorry for this and can promise from my side, that problem will be resolved soon and we are absolutely determined to make funds reach your account shortly.

Thanks

[giveen]

This is nothing new with fortunejack they have weird terms which limits most of the gamblers to make any sort of profit and when some lucky gamblers like you earn any sort of profit they simply block their account and give different sort of excuses like they mentioned one above this post. Just do a search about fortune jack in scam accusations you will find several situations like yours.

Good thing you made this thread you will be paid soon.

Hi There Erkan,

We have already talked about this I think and informed you, that your withdrawal has been held due to a security check. Also, this has been a transition period for our product on new platforms, one of which is a fraud control and sadly this caused delays. We are utterly sorry for this and can promise from my side, that problem will be resolved soon and we are absolutely determined to make funds reach your account shortly.

Thanks

5 weeks for your bs security check come on why is it always you guys have problems paying to someone who made profit seriously people should avoid your casino.

[FortuneJack]

This is nothing new with fortunejack they have weird terms which limits most of the gamblers to make any sort of profit and when some lucky gamblers like you earn any sort of profit they simply block their account and give different sort of excuses like they mentioned one above this post. Just doa search about fortune jack in scam accusations you will find several situations like yours.

Good thing you made this thread you will be paid soon.

Hi There Erkan,

We have already talked about this I think and informed you, that your withdrawal has been held due to a security check. Also, this has been a transition period for our product on new platforms, one of which is a fraud control and sadly this caused delays. We are utterly sorry for this and can promise from my side, that problem will be resolved soon and we are absolutely determined to make funds reach your account shortly.

Thanks

5 weeks for your bs security check come on why is it always you guys have problems paying to someone who made profit seriously people should avoid your casino.

There is no problems of paying to someone lots of users have received funds without any issues and we are proud to be a fair client. But this has been a tough month for us, from technical and development perspective. Soon you gonna see a big change, but transition period is not easy. We totally understand user has no obligation to understand this, but we are absolutely transparent with the issues. As soon as our new fraud control system is up, the user will get paid in a very short period of time.

Again, I sincerely apologise for the delay and hoping this will be resolved soon.

[akamit]

@erkans
As you have already waited 5 weeks, it will not hurt you to wait some more days.
Give them some more time to solve the issue. FortuneJack did not said anything BS in his reply, they just asked for time.

@FortuneJack
We hope FJ will solve the issue without any doubt.
It could be better if you had mentioned a certain date for releasing the fund.

[Hura]

Hi,

i confirm that every issue are solved with chat live support.

My withdrawal was "pending" and after a chat live support they send me my coins instantly.

Probably is a safe option... hoping they solve quickly without chat everytime

[akamit]

Hi,

i confirm that every issue are solved with chat live support.

My withdrawal was "pending" and after a chat live support they send me my coins instantly.

Probably is a safe option... hoping they solve quickly without chat everytime

Great to know that your issue has been solved.
FortuneJack is one of the best casino, and they are very professional. I love Fj.
But it took time to solve your issue due to their technical and development reason.

9 btc is not a small amount, even though the issue has been solved easily.

Why do you created new account to post your scam accusation and now you have confirmed it with your main account?

Is there any specific reason?

[Hura]

opsss... sorry i'm another user.

I read the accusation of scam and i would like to explain that my issue was solved after a simple chat live support.

 I hope is the same for the user that win 9 btc

[erkans]

Hi There Erkan,

We have already talked about this I think and informed you, that your withdrawal has been held due to a security check. Also, this has been a transition period for our product on new platforms, one of which is a fraud control and sadly this caused delays. We are utterly sorry for this and can promise from my side, that problem will be resolved soon and we are absolutely determined to make funds reach your account shortly.

Thanks

I have not been paid. I have never been emailed about the withdrawal. you say there is delays but don't explain to me. almost 2 months now! I want my money!

[Murat]

I didn't expect this from fortunejack. They've spent or spending lot's of money on marketing. I don't understand why they're talking too much time. Security reason for 2 months? That reason is lame now. I don't believe it takes 2 months to check.

When you're operating a casino site like this you should expect big whales and you will hold withdrawals of everyone for months? This is unexpected.

@op please pm some DT members to tag FJ till they release your funds.

[abbasabba26]

What exactly is fortunejack waiting on and why havnt you been paid? I think we would hear a more detailed explanation from fortunejack considering we are talking 160k+ usd, its not ok at all to leave someone waiting while advertising they pay...

[Murat]

What exactly is fortunejack waiting on and why havnt you been paid? I think we would hear a more detailed explanation from fortunejack considering we are talking 160k+ usd, its not ok at all to leave someone waiting while advertising they pay...

This is clear as water.

That user played and won over 9 BITCOIN.

Fortunejack hold his/her withdrawals for 2 months so far. (Saying for security reasons)

I've seen other well known gambling site processed withdrawals more than that in 72 hours.

Is it the end? Finger crossed, i wonder why no negative feedback from DT members. 

[aTriz]

FortuneJack really doesn't want to let go of their money it looks like...

[yahoo62278]

FJ account has been tagged for now. If this accusation is handled 1 way or the other the rating might be adjusted but this is clearly not the proper way to handle this situation

[Joel_Jantsen]

FJ account has been tagged for now. If this accusation is handled 1 way or the other the rating might be adjusted but this is clearly not the proper way to handle this situation

IIRC,they already were tagged but don't remember which DT member removed the ratings.

Regardless of the accusation,I believe you should let the red mark be there on FJ's profile since this is not the first time they are accused of holding withdrawals.The red tag would serve it's purpose as a warning for anyone willing to deposit money on the casino to think twice.

[jamyr]

some good news for erkans yay

I hope this means that this issue has been settled, Natalie(Fortunejack) has been one of the most helpful Community Manager that I ever knew here on bitcointalk and never did I thought that an issue like this would take that long. A bonus to erkans would be a step forward to better costumer satisfaction IMO.

[FortuneJack]

As already posted in FJ thread, this issue has been resolved and after finalising the investigation fraud department has already deposited the win on Erkans account.

The thread and open discussion on it is irrelevant from this perspective and should be moved to the archive I think.

Also, because of this issue, our reputation was heavily damaged by negative trust score adjusted. We stated in posts the process was ongoing and we were waiting for final confirmation, still some users have wrongly accused us of refusing to pay out the win to our dear player. We would like this to be improved as well, I think since we have finalised the procedure from our side and fairly deposited the funds on the account, it will be reasonable and right to have negative trust removed.

Cheers and Happy New Year to all.

[akamit]

As already posted in FJ thread, this issue has been resolved and after finalising the investigation fraud department has already deposited the win on Erkans account.

The thread and open discussion on it is irrelevant from this perspective and should be moved to the archive I think.

Also, because of this issue, our reputation was heavily damaged by negative trust score adjusted. We stated in posts the process was ongoing and we were waiting for final confirmation, still some users have wrongly accused us of refusing to pay out the win to our dear player. We would like this to be improved as well, I think since we have finalised the procedure from our side and fairly deposited the funds on the account, it will be reasonable and right to have negative trust removed.

Cheers and Happy New Year to all.

Glad to know that the issue has been resolved finally, though it took such a long time.
Have you pmed yahoo to let him know the present situation?

I hope yahoo will consider to remove the neg after Erkans confirms the matter as resolved from his end.

And I also expect a better service from FJ.

[yahoo62278]

I have received a pm from Fortune Jack representatives asking the rating to be removed. I see no confirmation from the player that he has been paid? Guy just makes a thread and disappears?

Also, to you guys at Fortune Jack, Is this what players can expect on any big win? 2 months wait to be paid? Must make a thread to be paid? I'm gonna adjust the tag for now to a neutral. I hope we don't see more threads like this in the future