OK guys I'm back in front of the computer and ready to answer any questions you may have!
1. No contact information on your website.By far the easiest way of communicating to us is
via email. We are based in Australia, meaning that our admin staff is generally asleep while the majority of our consumers are browsing our website (also the reason it has taken so long to respond here). If you really want to talk over the phone that can be arranged, however at this stage email will definitely work best. If our store is well-received we will be outsourcing support staff, however this will only happen if
CoinsForTech.com proves profitable.
This can easily be solved. Post your contact details today.
Here is what it looks like for a normal business:
http://memorydealers.com/about-us/ (Notice the phone numbers and physical addresses)
We do not list an address as we don't really have one worth promoting. As most of our work is done online, our business is operated in a home-office. I do not want to list my personal address for the world to see, however it is looking like it may come to that. We do have a returns address which is:
PO Box 91
Red Hill
Qld, Australia 4059
We do not carry any of the stock that is listed on our website, rather we have an agreement with a wholesaler (similar to your agreement with Ingram Micro). This allows us to look and act like a big retailer whilst not actually being one. We are not a million dollar company (yet
) and we do not have huge warehouses like MemoryDealers does to advertise our location. We do however have access to warehouses full of stock.
We do not have a phone number listed due to the timezone difference in Australia. However, we've had several emails today so far so it is something I will look into. We expected that a phone number would not be of much use as we thought we would be sleeping when most of our customers are online.
To put it simply,
CoinsForTech.com is not operated out of a standard office/warehouse, and to protect mine and my partners security and privacy, I am against advertising our address.
If anybody would like to place an order but has doubts (which is not surprising given our huge inventory and lack of reputation), I would be very happy to use a trusted forum member to Escrow the first few transactions.
2. Private domain name registration
This was done for free when we registered our domains with NameCheap. I'm aware it does not scream confidence, and sincerely hope it does not affect our sales.
So log into your NameCheap account and disable it today.
As mentioned above, the WhoisGuard was free with our domain registration with NameCheap. It is now obvious that this was a mistake and it has been removed. The more confidence we can get the better, especially while CoinsForTech is not a trusted name, and the WhoisGuard seems to be a massive hurdle to that.
Having said this, bitmit.net has a private domain registration, do you think they are any less of a company? How about CoinGig.com?
I understand that our WhoisGuard did not do a lot to enable consumer confidence, but please do not think we are scammers because of it. Regardless it has been removed now.
3. Your shipping rates are unbelievably low.
I disagree that they are unbelievably low, however I have very little experience with shipping out of the United States.
Having said this, our shipping rates into the US are artificially low. We have subsidised them to keep the costs down to remain attractive to US buyers. The shipping costs to rest of the countries are at cost price.
All of your rates are unbelievably low if the goods are shipping from Australia.
Here is Fedex's rate card for Economy shipping:http://images.fedex.com/downloads/au/rates/ie_2013.pdf
If you ship enough packages per month, you can get about a 50% discount from their published rates.
DHL's rates are similar.
Clearly something doesn't add up with your claim that shipping to the above "countries are at cost price.'
Bitcoin needs more merchants, and I hope you are an honest one, but the evidence above leads me to think otherwise.
If you intend to have a successful business, you will need to address items 1 and 2 right away.
Well they are not shipped from Australia. In Australia electronics, among other things, are close to the most expensive in the world.
Products are shipped from Asia. Depending on the product, it will be shipped from Taiwan, Philippines, Japan or Hong Kong.
This is why we are unable to source the Canon EOS Rebel T3i (as it is for the North American market only), but we are able to source the Canon EOS EOS 600D (identical camera for Asia) and the Canon Kiss X5 (identical camera for Japan). This is true for many of our products and they will never be labelled incorrectly. IE we won't advertise the 600D as a Rebel T3i.
I hope that has put some of your doubts to rest!
